Summoners, we recently encountered an issue with the Alliance Quest Setup Phase Starting Timer that may cause the Setup Phase Starting Timer to display erroneous information, though we are working on a fix for it as quickly as possible. Additionally, if the Setup Phase does not let you plan your days in advance, you will be able to once the Event officially begins on the Alliance Quest Start date.

For clarity, the next Alliance Quest Enlistment Phase will begin on December 5 at 20:00 UTC, regardless of what the in-game timers display.

The next Alliance Quest Start will be on December 6 at 20:00 UTC. This is when Summoners should be able to enter each Map. Thank you for your patience and understanding as we work to resolve this issue.
Alliance War Season Rewards will start to roll out to Summoners very soon. These will take a while to get to everybody, so do not worry if an Alliance Mate receives their rewards, but you haven't yet. We thank you for your patience.

[iOS] Lag, Crashing and Performance Investigation

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Comments

  • buffajrbuffajr Posts: 378 ★★
    In-Game Name: buffajr
    Device and Model: iPhone 7+ Max
    Device Operating System: iOS 14.6
    Cellular or WiFi: happening on both, T-Mobile is the mobile carrier
    Game Version Installed: latest
    Game Mode: All game modes if I’m lucky enough to start one
  • AJC_1870AJC_1870 Posts: 42
    In-Game Name: AJC~18
    Device and Model: iPad 6th G.
    Device Operating System: 14.4.2
    Cellular or WiFi: WiFi
    Game Version Installed: Current
    Game Mode: Arena/Quest.
    Description of the Issue: *Incredible* lags and I have been in the middle of an arena AND quest fights and the game just kicked me 16 times (between 7:35 - 11:45 pm CST tonight). I’d get back in and the quest reloaded putting the opponent back to full health and me on half my remaining health, or I just lost the fight entirely.

    Also have random white patches appearing as the fight starts. I want to buy the summoner plus, but since this problem apparently isn’t going to be solved anytime soon, why bother?

    I haven’t been playing as long as some ppl, but seriously either fix the problem, or players are gonna leave.
  • N1ngeniusN1ngenius Posts: 3
    In-Game Name: Ningenius
    Device and Model: iPad Pro
    Device Operating System: iOS 14.6 (latest)
    Cellular or WiFi: WiFi
    Game Version Installed: 32.0.0
    Game Mode: Event Quests, Side Event Quests, Summer of Pain Event, Arenas
    Description of the Issue:
    -Major lag during fights
    -The game crashes randomly during fights. This has happened 18 times today and the game is now nearly unplayable
    -The game restarts everytime you leave the app, even if its for 5 seconds.
    This all happens with different champs, different defenders, and backgrounds.
  • The_only_leaderThe_only_leader Posts: 16
    In-Game Name: Isaiah~1883
    Device and Model: iPhone 6s
    Device Operating System: iOS 14.6 (latest)
    Cellular or WiFi: WiFi
    Game Version Installed: 32.0.0
    Game Mode: Event Quests, Side Event Quests, Arenas, AQ, and AW.

    Description of the Issue:
    My game lags so bad! If this was causing kabams AI to lag you guys would shut it down for emergency maintenance. Not fair at all. I can’t even go thru a fight properly with with the lagging. just as I go in for an attack it will lag and cause my champs do a pause and I get struck. Or how about the issue with the controls! It’s like the AI is controlling my champs; for instance when I let go of block to dash forward for a medium attack my champ will dash back instead. Or when I command my champ to dash forward they will do alight or medium 2 hit combo. There are so many bugs you guys know about and its cheating in my because you guys know this happening aren’t doing a dang thing about it. Giving a few revives, potions, and glory doesn’t make up for all the other content we are getting screwed over on. You’re customers are speaking out for help and you should listen! Please fix these issues with dex, lag, and controls, please…..!
  • The_only_leaderThe_only_leader Posts: 16
    Part2-

    Another thing is it’s not fair fair your AO can go fast as it wants when ever it wants but it’s ok for to lag and not be able to keep up with your system. Then you guys want to say it’s our connection or our phones. I guess phones suck in general kabam but that’s why you don’t want us using a computer. Then it would not lag nowhere as bad. We’d be able keep up with AI. Can’t have that now can we? Get this fix before you lose a lot more paying customers. You have already lost whales players over this and some other things you refuse to fix. We as a community would really appreciate the game getting fixed.
  • alegka312alegka312 Posts: 63

    Part2-

    Another thing is it’s not fair fair your AO can go fast as it wants when ever it wants but it’s ok for to lag and not be able to keep up with your system. Then you guys want to say it’s our connection or our phones. I guess phones suck in general kabam but that’s why you don’t want us using a computer. Then it would not lag nowhere as bad. We’d be able keep up with AI. Can’t have that now can we? Get this fix before you lose a lot more paying customers. You have already lost whales players over this and some other things you refuse to fix. We as a community would really appreciate the game getting fixed.

    My iPhone XR get same issues with lags and crashes, that’s really fun playing this game with 10 FPS. My alliance and some friends have same problems with laggy gameplay. I don’t think kabam fix this, because I don’t hear any word from them about lags and crashes, about parry- yes, but parry fix isn’t main issue for most people
  • chaos12996chaos12996 Posts: 167 ★★
    IGN : C H A O S
    Device and model: ipad 6th gen
    Software version : 14.4
    Cellular or wifi: wifi
    Game version : latest
    Game mode : quest,aq,aw,arena

    The game crashes every 5 min. I play aw and aq it crashes. I did a run in monthly cav quest it crashed 4 times during one path. It crashes every two rounds in arena . How the f am i supposed to play the game. I even tried uninstalling and reinstalling but did not work. If anyone knows a way to fix let me know. Btw it works perfectly fine on my android device
  • WingflyerWingflyer Posts: 3
    In-Game Name: Please include your in-game (not forum) name. Wingflyer
    Device and Model: (Example, iPhone 7) IPad 6
    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” IOS 14.6
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier? Only use WIFI
    Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number. 32.0.0
    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. All, including managing inventory.
    Description of the Issue: Crashes in the middle of combat, maneuvering through the map, etc.
  • WingflyerWingflyer Posts: 3
    Also, when there is a crash during a fight, there is a good chance that the opponent regains all their life, and my champion doesn't.
  • chaos12996chaos12996 Posts: 167 ★★
    Guys i updated my ipad to 14.7 and the game is pretty stable after that. No more crashes
  • WingflyerWingflyer Posts: 3
    Good advice. Everything's stable since I updated my iPad too.
  • Beeboybeyonder19Beeboybeyonder19 Posts: 3
    I been using way more revives than we get and I don’t usually have to. I kno there is an issue but plz fix it quickly..: I am a 1 pay check for the family guy. Can’t be spending loads of money in this game and it’s forcing me to spend to complete AQ I’m gonna have to ask my alli to assist on completing and that’s a serious pain as they are experiencing the same thing. We need the issues fix d
  • The_only_leaderThe_only_leader Posts: 16

    Guys i updated my ipad to 14.7 and the game is pretty stable after that. No more crashes

    Crashing really wasn’t the issue tho. It’s the lag and control issues. My iPhone is up to date and still lags horribly. So bad that during a fight I’ll be in mid combo and the opponent can start hitting me. This is total BS and the developers should be ashamed of themselves letting this go this long! A lot of pay good money to play this game and it feels like we are getting **** on!

    *********** Attention Developers**************
    Fix your programming and AI so we can play play a fair game. Right now it’s totally unfair we can’t control our champs the way we command them to.
  • rcrawfordbrcrawfordb Posts: 15
    In-Game Name: rcrawfordb

    Device and Model: iPad, 6th Gen

    Device Operating System: iOS, 14.6

    Cellular or WiFi: The tablet is WiFi only

    Game Version Installed: 32.0.0

    Game Mode: Alliance War Defense Tactic selector

    Description of the Issue: I cannot set the Alliance War Defense Tactics, see video attached

    https://youtu.be/wAJKmy53T4o
  • Jackson1167Jackson1167 Posts: 45
    iPhone 7+
    Game version 32.0
    Version 14.6
    Game constantly lagging parry dex issues the game is constantly loading every time I log in even after 30 sec white boxes appear on the screen then the game crashes during story event and arena if it doesn’t crash completely it freezes for a few seconds then keeps going but the biggest problem is during long fights example act 5 ultranationalist boss my game has crashed several times during this fight it’s costing revives when there not needed also double the fight time it’s annoying I love this game and am currently in lockdown with not a lot else to do I’m trying to finish content that I usually don’t have time to do so please look into and fix this issue
  • Jackson1167Jackson1167 Posts: 45
    It’s on WiFi and cellular thanks
  • Speeds80Speeds80 Posts: 1,892 ★★★★
    As well as the noted inability to dex with normal timing (or parry reliably) dropping inputs mid combo, the specials inputs are a mess as well, seems there are dead spots after attacks when you can no longer fire you’re special, there is also a lag between specials, doom can no longer reliably l1 into an l2 without having a chance at being hit by a special in between
    iPhone 8 14.6 and downloaded today’s update of game, playing over wifi
  • Speeds80Speeds80 Posts: 1,892 ★★★★
    I’m embarrassed at the state of the game right now, third restart on the eq darkhawk level, it’s really hard to bait l2 then use parry technique when parry isn’t working half the time, that’s 40 minutes of my day gone, zero fun right now, just grind and annoyance, plus half the time I steal his unstoppable he still has it
  • Bio_boostedBio_boosted Posts: 11
    edited August 6
    Copied from my now locked thread..

    There are carryovers from last month, including:
    Animations jarring on start of’Fight’ all the way to the first parry. But only at the start.
    The parry occasionally still bugging out (oddly not in arena issue for me).

    Now I’ve found this:
    Wasp’s movement is slow. If left to glide toward opponents this movement is very slow, it’s weird to watch.
    Human Torch, against Spiked Armour his S1 gets reflected damage. But this is all non-contact right?

    iOS 14.6 ifone 8
    No boosts, home WiFi.
  • Isaias11perezIsaias11perez Posts: 3
    Isaias11perez my game is not working at all… can’t login … I deleted the game and reinstalled still not working… I’m on a iPad Pro new update on both the game and my iPad… i was playing yesterday and then the game crashed and wouldn’t come back on
  • Bio_boostedBio_boosted Posts: 11
    Update. Hyp is getting reflected S1 damage v Spiked also. These are crits, but ranged. It’s making A5 a grim walk..
  • Bio_boostedBio_boosted Posts: 11
    I appreciate the items given out following the (seemingly getting worse) parry issue, I am getting picked apart in A5.4!
    My 6* Domino never got a single hit in and is now KO. I’ll have to start from scratch and hope for the best, or inhale most of the creds Kabam have given out. So frustrating
  • Mj3lnirMj3lnir Posts: 9
    IGN: Mj3lnir
    Device: iPad (6th Gen)
    iOS: 14.7.1
    WLAN
    Game Version: 32.1.0

    The game is right now nearly unplayable. It keeps crashing every couple of minutes.
    Super frustrating
  • EoD_BawsEoD_Baws Posts: 16

    Hi Summoners!

    Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

    As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.


    If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

    This thread is for iOS users only.


    In-Game Name: Please include your in-game (not forum) name.
    Device and Model: (Example, iPhone 7)
    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
    Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number.
    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

    Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.

    ChAoS
    iPhone 12 Pro
    Latest iOS
    WiFi/Cellular (Three UK)
    All modes of gameplay

    Fights taking sometimes several minutes to enter and constant disconnection from the game.
  • CoachKCoachK Posts: 3
    it is great to get the aq/aw compensation. thx. but we also have to finish other content and the parry bug is costing us much more than aq/aw revives and glory. this is costing me alot of units and questing revives and potions. I think compensation needs to happen for that again soon. I know you told us not to take on challenging content, but it has been a month and a half now, are we not supposed to play anymore? I like this game too much not to play and I hope you will give us a healthy amount of compensation for
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