[iOS] Lag, Crashing and Performance Investigation



  • Skullbuster65Skullbuster65 Posts: 5
    In-Game Name: Please include your in-game skullbuster65
    Device and Model: iPad air3
    Device Operating System: ios14.6
    Latest version
    Tesco mobile
    Since iOS update yesterday I can’t do anything as my specials won’t trigger at all I’ve uninstalled and reinstalled game and it didn’t make a difference

    aiPhone by going to Settings, then General and scrolling down to “Version.”
    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
  • Skullbuster65Skullbuster65 Posts: 5
    edited June 8
    I’ve been playing this game since it started very near but if kaboom ignore these problems that are making it impossible to play the game then I’ll just hang up my gloves I’ve got other games tp play ones that don’t just care about the whales like this one seems too
  • SpaceCowboy3000SpaceCowboy3000 Posts: 14
    I play on iPhone 7 Plus
    Latest version of iOS
    After latest month patch game started to crash after like 5-10 fights. I don’t Mind most of the minor bugs because I know how hard is to code.
    But now game became impossible to play
  • ThePunchbagThePunchbag Posts: 24
    iPad Air 3rd Gen
    iOS 14.6
    Latest game version
    Regular issues with blocking or dashing back, resulting in my character running into opponent.
    Trouble with activating special attacks. Character just freezes and stands still.
    Happening across all game modes.
    Unplayable at present. Cannot complete what would normally be easy fights.
  • Speeds80Speeds80 Posts: 1,890 ★★★★
    iOS 6.4
    iPhone 8 games lagging all the time, skipping frames, especially when opponents fire specials, i wait for the graphics to catch up and I’m holding block or swiping back and when it does I’m getting hit, keeps dropping blocks, getting hit while I’m dexing. The hits seem to connect before the graphic hit does. And Corvus dropped his charges halfway through war today, they were just gone when I started the fight, fix your game please guys
  • BowTieJohnBowTieJohn Posts: 1,447 ★★★
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.4.8
    Cellular or WiFi: Both
    Game Version Installed: v 30.2.1
    Game Mode: In which game mode did the error occur? It occurred in Arenas, Quests, and Roster/Champion
    Description of the Issue: The game is continuing to crash and happen very frequently. I get in maybe one or two rounds of arenas before it crashes. Also in questing I get in a couple fights and it does it often during a champion doing an sp1. I've noticed that I've had the game crash 5 or 6 times within a 10-15 minute window. It also happens at loading screens between fights.

    This has been persisting for a couple months now and I'm curious if Kabam has made any finds since I know myself and have others have posted about this both in this thread relating to iOS and those with androids as well. I'm concerned as it has affected my ability and other players' ability to enjoy playing this game.

    Kabam I'd appreciate an update on this situation. Please I ask shed some light on what you guys have found or think it may be.
  • Centurion117Centurion117 Posts: 1
    Name: Centurion.
    Device and Model: iPadOS 14.6
    Everything updated to current version
    Langurian Castle Rift Side Quests. Epic difficulty

    Info: Dexterity does not allow me to dodge incoming attacks from any champs. I dash back, but still get hit, despite having Dexterity. It happens to all 3 of my champs I take into the quests, and this problem occurs against all enemies, more noticeably, the boss, Guilly. I hope this problem is addressed and fixed as I have wasted numerous units on revives.
  • Normax_XNormax_X Posts: 411 ★★
    iPhone XSMAX
    Using Professor X while holding heavy most of the time trying to throw a special during that the inputs don't register and I end up getting hit, same problem lots of people I know are facing with different devices
  • Maverick75Maverick75 Posts: 361 ★★
    In-Game name: .NIGHT.
    Device and Model: iPhone 8 Plus
    Device Operating System: iOS 12.0
    Cellular or WiFi: Both
    Game Version Installed: 31.1.1
    Game Mode: All
    Description of the Issue:
    - Overheating after starting the game
    - Without a clean signal, lags in fight (due to too many synchronization with the servers during a fight)
  • KeylessChuckKeylessChuck Posts: 2
    In-Game Name: KeylessChuck
    Device and Model: iPhone 8 Plus
    Device Operating System: iOS 14.6
    Cellular or WiFi: Both
    Game Version Installed: 31.1.1
    Game Mode: In which game mode did the error occur? All
    Description of the Issue: Experiencing both Dropped inputs, and registering incorrect inputs this happens sparratically and on different paths.
  • LouisfblogLouisfblog Posts: 3
    Name: louisfblog
    Hardware: iPhone XS Max
    OS: iOS 14.6
    Issue: start a fight and within 10 seconds the entire phone crashes and reboots. This has happened consistently over 20 times in the last 48H. It’s at the point where I can’t meaningfully play. Happens on quests, happens on AQ. Have tried a complete clean install of the game. No change. Have reset the hardware (factory reset and full data deletion; backup from iCloud). No change. No idea what to do next.
  • JacquesOeuffJacquesOeuff Posts: 6
    username: jackoeuff
    iphone 11 running on ios 14.6
    playing on wifi
    mcoc 31.1.1

    random game crashes, mainly in AQ & AW, but also in EQ
    this has been going on for months and many players experience these crashes costing them revives and potions
    there's is no telling when or why the games crashes, it just does
    i have no third party apps running
    the crashes were also there when i was on previous game versions and/or iOS versions
    other players are complaining as wel, and it's just as random there: new devices, old ones, android, iOS... it doesn't matter. The crashes affect everyone. And it wasn't like this until over a year ago or so, I lost track when it started happening.

    But for the love of God, please fix this.
    And in the meantime acknowledge this bug is around and compensate (weekly? monthly?) with free revives and potions, that would be nice instead of spending loyalty or glory on pots...
  • IAMKLAUS_07IAMKLAUS_07 Posts: 6
    I've been Experiencing this Error since the New update 31.1.1
    It's been really Sad And Frustrating at the same time because I'm not able to play Act 7 , Arenas , And recently it started coming in Event Quest too. It's been a week now. I thought this will get resolved but it's not. So I emailed to the technical support too. But it's not getting resolved. And I've been asked to wait and will get a response in my In-Game email. Please it's a request that you help me . Because I can't play anything because this is coming everytime when I start a fight in Act 7 Arenas and Event Quest.
    I Reinstalled the Game and also Tried to log in my other Phone. But still the issue is still there. Hope you Do the needful.
  • TheEdgeTheEdge Posts: 26
    Jimi Kobe in game
    iPad Air 2
    Latent version of IOS 14,6
    Latest version of the game

    iPhone 12 max pro
    iOS 14.6
    Latest version of the game

    Cellular but mostly wifi

    Repeated crashes when i recevie cristals 4hours or dayly, since the beginning
    Bug when î’m lauching a fight in AQ or Aw, loosing 50% of life.
  • pigupompompigupompom Posts: 104
    I’m constantly having drop input issue and also random spamming of my sp even when I tap middle left of the screen.

    Very frequently my character don’t dex and won’t block.

    I’m suspecting it’s due to the expect ratio of iPhone 12 Pro Max that’s not completely compatible with the game.

    iPhone 12 Pro Max
    Latest IOS
  • Tul123456789Tul123456789 Posts: 22
    In-Game name: Libra-T
    Device and Model: iPhone 7 Plus
    Device Operating System: 14.6
    Cellular or WiFi: Both
    Game Version Installed: latest
    Game Mode: All
    Description of the Issue:
    Lag is increasing randomly, the game running very slow cant even block or parry and my phone start to overheat after lag happen.this happen a lot after the new update. Even have the stop moving frame rate.
  • Mikea117Mikea117 Posts: 96
    In-Game Name: Merc1077

    Device and Model: iPhone 7 Plus

    Device Operating System: iOS 14.6

    Cellular or WiFi: T-Mobile Carrier and issues both with wifi and cellular

    Game Version Installed: 31.1.1

    Game Mode: All active game modes, AQ, EQ, AW, Arena

    Description of the Issue: At the start of any active quest or event since the newest update, every fight lags and the game crashes completely and has to be restarted from the phones Home Screen. It’s very annoying and ridiculous since AQ is active and AW season is about to start, when the game crashes it’ll point the opposing alliance and that’s an unfair advantage for them. This needs to be addressed before hand.
  • rp91rp91 Posts: 57
    I’m not able to login it displays not connected to network while I’m connected don’t know why’s this happening.
    Device : iPhone 6s
    OS : 14.4
  • BowTieJohnBowTieJohn Posts: 1,447 ★★★
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.4.8
    Cellular or WiFi: Both
    Game Version Installed: v 30.2.1
    Game Mode: In which game mode did the error occur? It occurred in the loading/logging in part of the game.
    Description of the Issue: The game won't even login. It gets as far as the screen with Purgatory and the MCOC logo then just crashes and closes out. It was working earlier this morning and now for the last hour it won't log on.
  • BowTieJohnBowTieJohn Posts: 1,447 ★★★
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 30.2.1
    Game Mode: In which game mode did the error occur? Game logs in and loads up, but then suddenly closes out after a couple of seconds. It just started doing it this morning. This adds to the fact for a little over two months it has been crashing after I only get in a couple of fights.

    Curious any updates on this as now it is nearly the end of June.
  • BowTieJohnBowTieJohn Posts: 1,447 ★★★
    I agree. Sadly I will probably loose two revives I had in overflow as well as two full energy refills. Depending how long it goes I may also begin to loose iso which I've been trying to use to get champions ranked and leveled up. Also I haven't gotten to open my Cavalier Iron Tombs crystals (I have 17,400 shards). :(
  • GiraffeManGiraffeMan Posts: 2
    In-Game Name: GiraffeMan
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: This happens on both wifi and cellular
    Game Version Installed: 31.1.1
    Game Mode: Story, Event and Arena
    Description of the Issue: The crashing usually occurs during the loading screen before a fight in Story, Event or Arena but it can also happen mid fight. This tends to happen for me when using certain Champions specials, such as Mister Negative and Silver Surfer. It has also occasionally happened while in menus or opening crystals.
    IGN Dragondude
    Device: IPhone 7
    Operating System: iOS 14.6
    Cellular/WiFi: Both
    Version 31.1.1
    Game Mode: All

    Constant crashing when in the game. I can only be on the app for about 5 minutes without a crash. Crashing seems to be much worse in crystals and Alliance Quest compared to other modes.
  • Deder80Deder80 Posts: 233
    edited July 4
    Speeds80 said:

    IPhone 7 iOS 13.2.2 latest update, have had lag and dropped controls in all game modes since last game update, I’m always on wifi. have tried deleting and reinstalling app, updated iOS to try fix. I’m having opponents fire specials while I am mid combo, parry timing is unreliable but mostly after a combo I swipe back and just often am just left standing still, same with evading specials then trying to counter often the forward swipe doesn’t register, also I find often if I evade a beam special then run in to counter I seem to punch air and then get Countered,

    I could agree more this! I run ISO. Everything on my phone is up to date, great WiFi and unlimited 4g date. I’m in strong service area so I always have full bars. With WiFi I run it on 2.4 GHz and 5Ghz, and I ah e deleted and reinstalled the app but I’m still experiencing my champs doing things I have not controlled them to do! This totally unfair to us. When I hold block my champ should block not dash forward into my opponents special attack or when I let go of block my champs will do a light attack when I commanded it dash back after letting go of block.
    Please fix this. Listen to your paying customers!
    Treat like customers, Like someone you want to stay for the long run. Give us a reason to want tell other people about how awesome Kabam is and how great they take care of their people.
    @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
    Help is out on this one. I’m sure you guys have experienced it to, especially if over half the contest has and still is experiencing these messed up control commands.
  • Santa_PsycheSanta_Psyche Posts: 150
    My game now crashes even more than it did after the new update.
  • Johanson86Johanson86 Posts: 7
    IGN: Hans_solo
    Device: iPhone 7 Plus
    iOS: 14.5.1
    Game Version: 32.0.0

    Issue: Parry and blocking malfunction. Happened after game update. Sometime it is not blocking or parrying causing being attacked. It seems something wrong with the control. This has caused numerous resources being used in Darkhawk summer of pain. Please look into this MCOC team and compensate those affected players.
  • naveejeenaveejee Posts: 8
    Game Name: naveejee
    Device : iphone7
    ios: 14.6
    game v: 32.0.0

    Issue: parry/dex/blocking is lagging in all mode with every champion in all quest (tried monthly & summer of pain).
  • Lord_GoliathLord_Goliath Posts: 2
    In game name: Lord Goliath
    Using an iPhone 6S
    Since the update today, my game has started crashing before every single fight. It’s utterly ridiculous. Everything takes twice as long as it should, I’m using extra boosts because the crashing and restarting takes up so much time, and I’m losing crucial arena fights. This is just disgraceful. Kabam - spend less time giving Ronin a slightly higher chance to evade and more time fixing your game. I hope you’re ashamed of yourselves, because this has been going on for months now, and if it doesn’t get better soon, I doubt I’ll be the only player you lose.
  • IsaP1IsaP1 Posts: 3
    In-Game Name: IsaP1
    Device and Model: Iphone SE
    Device Operating System: IOS 14.6
    Cellular or WiFi: WiFi
    Game Version Installed: 32.0.0
    Game Mode: All Game Modes
    Description of the Issue: The Parry Masterie is not working, this not respond and works whit many lag,
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