Summer canteen rewards missing

Kennyb2Kennyb2 Member Posts: 31 ★
edited October 2021 in Bugs and Known Issues
I have not received the last milestone rewards for the summer canteen even though to my knowledge i haven’t missed a daily event and purchased one of the passes to get the additional rewards, does anyone know why this is?
Post edited by Kabam Zibiit on

Comments

  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, for account-specific issues, our Support Team might be best equipped to look into things. You can reach them from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and scrolling down to the button labeled “Support”. You can also reach them here.
  • Kennyb2Kennyb2 Member Posts: 31 ★
    Thanks for getting back to me but i don’t think it’s an isolated issue and therefore should be up for general discussion so i am quite disappointed that you just removed my post when this could be affecting other players.
  • WOLF_LINKWOLF_LINK Member Posts: 1,376 ★★★★
    It is an Account specific issue, we can‘t check if you missed something or not or did something else wrong. So just follow the Mods advice.
  • Kennyb2Kennyb2 Member Posts: 31 ★
    Which option should i take from the link provided then?
  • Kennyb2Kennyb2 Member Posts: 31 ★
    This is not being very helpful so i will continue to post until you provide ma with some proper assistance.
  • Kennyb2Kennyb2 Member Posts: 31 ★
    I have not received the last milestone rewards for the summer canteen even though to my knowledge i haven’t missed a daily event and purchased one of the passes to get the additional rewards, does anyone know why this is?
  • SummonerNRSummonerNR Member, Guardian Posts: 12,862 Guardian
    In the link that was provided, click on “Submit a Request” at upper right corner of screen.

    And even after purchasing one of the passes (or otherwise that 1 gold offer), and you are still short 1 day, means you were really short 8 days then over the course of the month.
  • Kennyb2Kennyb2 Member Posts: 31 ★
    I can guarantee you that i did not miss 8 i don’t even think i missed 1 and that is why i’m complaining but thanks for the advice re the link.
  • Crine60Crine60 Member Posts: 1,435 ★★★★
    I thought other players or maybe even mods had posted previously that once these monthly events were over support basically can't or won't do anything?
  • Kennyb2Kennyb2 Member Posts: 31 ★
    Well that’s not good enough really is it, if someone has an issue it should be investigated and a resolution achieved.
  • Kabam MiikeKabam Miike Moderator Posts: 8,269
    Please use the link in the post above to reach out to our Support team. Unfortunately, our Forum administrators and moderators are not equipped to investigate or resolve this issue.
This discussion has been closed.