EMERGENCY MAINTENANCE CONCLUDED

The Team has identified a fix for the recent Catalyst Offer issue.

Summoners who purchased this offer have been temporarily locked out of the Contest to Clawback any Catalysts bought/used while active, and ensure previously owned resources remain intact.
They will be unlocked once this process is complete, and no further action will be taken on their Accounts - along with a compensation package to those affected for the inconvenience.

Doing this allows us to bring the Game back up for everyone else.

We've removed the affected offer so we can decide later whether or not to bring it back after it's been fixed.
Additionally, all summoners can expect a general compensation package due to this Emergency Maintenance interrupting their play session.

We apologize for the inconvenience.

Missing champs from romance crystals…

RookM1RookM1 Member Posts: 57 ★
in Bugs and Known Issues
Anyone else open some of these romance crystals and only get 1 champ?

I opened 5 and only see 4 champs in the awards window…oddly it lists 1 new and 5 converted at the top, but I don’t see the fifth or sixth champ in the awards window.


Comments

  • MickollectorMickollector Member Posts: 3 ★
    Yep. Missing champs as well
  • RookM1RookM1 Member Posts: 57 ★
    Mickollector said:

    Yep. Missing champs as well

    Ok, so it wasn't just me...I'm sure they'll fix it. I've got screen shots as well but for some reason it said I couldn't upload them.
  • winterthurwinterthur Member Posts: 8,369 ★★★★★
    RookM1 said:

    Mickollector said:

    Yep. Missing champs as well

    Ok, so it wasn't just me...I'm sure they'll fix it. I've got screen shots as well but for some reason it said I couldn't upload them.
    There seems to be a forum bug which prevents uploading images in the first post created.
    You should be able to upload them on subsequent posts.
  • SaltE_Wenis69SaltE_Wenis69 Member Posts: 1,993 ★★★★
    Mickollector said:

    Yep. Missing champs as well

    It says 2 converted, and by the border furthest to the right on the bottom row, it shows you duped a 4* and I'm assuming there's one more next to them.
  • SaltE_Wenis69SaltE_Wenis69 Member Posts: 1,993 ★★★★
    SaltE_Wenis69 said:

    Mickollector said:

    Yep. Missing champs as well

    It says 2 converted, and by the border furthest to the right on the bottom row, it shows you duped a 4* and I'm assuming there's one more next to them.
    nvm just did the math and yeah that's odd. you got 3 new, 3 3*s, and 4 4*s or above which equates to 10 crystals opened.
  • RunavargrRunavargr Member Posts: 180 ★★
    No I’m pretty sure some are missing. I opened quite a few and had this issue. I didn’t screen shot my first openings but swore I was missing some and this is my result in my last 15.


  • CreatyCreaty Member Posts: 6 ★
    Same thing here, I even tested one at a time and only getting one champ per crystal.

    Have recording of it as well
  • odie122odie122 Member Posts: 12 ★
    Bought 2. Only 2 champs.
  • ReapingReaping Member Posts: 2
    I have bought 3 only got 3 champs.
  • ReapingReaping Member Posts: 2
    I have a vid of my opening to.
  • Jake303AoSJake303AoS Member Posts: 334 ★★
    Yea, my first 5 I only got 5. I spun them out, then I popped the rest and got double. Any update on this? I was at work and just now checking the forums.
  • RunavargrRunavargr Member Posts: 180 ★★
    I’m asssuming we will have to wait till Monday for a response
  • SgtBallcrusherSgtBallcrusher Member Posts: 43 ★
    edited February 2022
    This happened on other crystals as well but it was always said to be a graphic bug by devs, that everything was good you got your champs but the graphics bugged the numbers and pictures 🤷‍♂️ idk what that means for you but that's what you will be told again for this I'm sure
  • Pnc666Pnc666 Member Posts: 1
    Opened at least 8, all singles
  • SummonerNRSummonerNR Member, Guardian Posts: 14,047 Guardian
    SgtBallcrusher said:

    This happened on other crystals as well but it was always said to be a graphic bug by devs, that everything was good you got your champs but the graphics bugged the numbers and pictures 🤷‍♂️ idk what that means for you but that's what you will be told again for this I'm sure

    Always posts (from multiple posts about same issue) that don’t have the reply by Kabam that continue to get more bumps, while those with Kabam reply about the issue then no longer get bumped because the reply is within those.

    Basically summarizing as if one of the 2 champs you get for these 2-champ crystals is a Max Sig Dup, then it isn’t showing that Dup champ as a champ icon. But you did get one, and can see the extra MaxSig crystal and extra ISO, etc.
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, just to confirm, from what the team found while looking into this, this is a display issue. The Champions are still awarding correctly, but those who are max sig may not display, though their full rewards, including the Max Sig Crystals, are still awarding correctly. The team is working on getting this display issue resolved as soon as they can.
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