Gatekeeper calendar
Lovejoy72
Member Posts: 1,858 ★★★★
The calendar with the 2*s (for entry into side quest) is not appearing on my thronebreaker account. It’s on all my other accounts.
I attempted to use support, but for the life of me cannot figure out what my first two cash offers were from 2017.
Not sure if this is a widespread issue or if I am just special.
I attempted to use support, but for the life of me cannot figure out what my first two cash offers were from 2017.
Not sure if this is a widespread issue or if I am just special.
1
Comments
I thought you were joking about this until I went to open a ticket.
Did Support acknowledged this is a bug before asking for account ownership verification?
Asking to figure out whether there is consistency in info request process.
But it appears they have declined to actually review the account, and just kept reasserting the fact that this is usually caused by the player not updating on time. And that there is no grace period in this calendar.
I signed off with them reminding them that this is a very small material loss on my part, but a rather more substantial loss in my satisfaction as a customer. I guess they can decide what value that holds.
Edit: To be objective, I have no idea on the work situation of the person responded to your ticket.
And you do say that the missing account's gatekeeper calendar DID manage to appear the next day (day after it did on all your others).
So I’ll surmise that (using 8:00pm as an example time, since don’t know your time zone, when Calendar bumps to next day), that on your account in question (Acct.A) you had logged into that account (and only that account) at say 8:15pm.
After that, you went to get the Game Update at say 8:30pm.
Once updated, you then went back and maybe logged into ALL of your different accounts after about 9:00pm (Acct.A again, as well as new days for B, C, D, etc).
For Acct.B (and C, D, etc) that 9:00pm login was the very first time under the new Calendar day (first time logging in after 8:00pm), and so since it is with the new game version, the Gatekeeper calendar appeared for them.
BUT, for Acct.A, which already had got the next day's calendar bump prior to upgrading, prior to when special Gatekeeper 2* existed because it was in the previous game version, logging in again around that 9:00pm time with other accounts DOES NOT give you the first day of Gatekeeper.
So you didn’t get Gatekeeper calendar until the NEXT day for that one Acct.A.
**And regarding the issue of all account being on same MONTHLY CALENDAR day, that does not mean anything because those type of Monthly Calendars begin for August even without having to get the new Game Update first. That's why showed as day 4 even though game updates did not come out until few days into August.
It's just the Gatekeeper (and other similar special types of calendars) that need game updates before starting because they are not part of standard game continuing in every update.
There was no evidence this was checked.
To be clear, the device was updated manually at the earliest possible moment. And the account was logged into multiple times a day of update, and day the login calendar was available. If any account should have been missed it would’ve been one of the alts, but they all got the calendar.
To be perfectly perfectly clear, there is no evidence that anyone has checked any of this, and support is just guessing at behaviors and actions that only I have direct information on. And the information that I have contradicts all of these other scenarios.
And in fact, that goes along with what I was trying to say.
You log into that main account much more often, and so might have already logged into that account (after the “calendar roll-over” time of day) prior to doing the Update. Whereas you had not “wasted” (so to speak) an excess login with any of your other accounts.
You said “as soon as was available” ? What time of day was that ? (or in general timeframe, assuming you are in US), was the Update done during the middle of the day, or not until later on in the evening ??
I didn’t get the full screen fanfare until this morning when I was grinding revives.
And it didn’t update the daily five dollar deal, though I do have the paragon seven day trade in inside the store.
It’s like things don’t update except in waves and because of that you can fall a day or two behind on stuff as it tries to process.
So to reiterate, if everything had functioned normally on their and, their explanation would’ve been correct. But after much, too much, effort on my part they actually looked into it and realized that things didn’t function correctly on their end.
They actually progressed my calendar, and gave me my missed items. These are essentially worthless, lol, but I got the satisfaction of having someone actually offer me a real explanation.