6* Wolverine

Comments

Oh stop it with the “you should have waited”… that doesn’t excuse their error. And if not for their error most of us feeling this way wouldn’t have bought. Any business that offers something for sale and then later admits that thing is not actually available in what was purchased would offer refunds. Imagine target offering a variety pack of peanuts and advertising all the nuts including almonds.. in a container whose contents aren’t visible to the buyer… only for the buyer to open after purchasing and see there’s no almonds and then Target confirms their are no almonds in that item. A refund is guaranteed. If you don’t agree go away this isn’t an opinion post. It’s clear as day unfair. It’s not some “bad rng” situation.

Vance2_jr

I submitted a ticket.. it’s really not fair. Let’s see what happens. Quick trigger fingers is no excuse - it’s accidental false advertising at best, and deceptive at worst. I don’t think they did it to make a few bucks off some fanboys with the intent to only screw them over within minutes and change the item, but a mistake is a mistake and Kabam HAS to rectify. This isn’t a Complaint because I didn’t get wolv, it was a small price, but it was still a price that would NOT have been paid had the falsely advertised character not been listed. @Kabam Miike something has to be done.
He wasnt listed though it was just mainly a text issue if u noticed other crystals saying no wolverine hes excluded then it would mean even the 6 star he be excluded also there is no kabam error with the crystal if u bought due to u thought he was in there then it was mainly ur choice and u should of waited

Huh?

He was literally listed as part of the 6* crystal. It wasn’t a case of thinking he was in there or not. He was listed, which gives every reason to believe he was in there. When I buy Raisin Bran, I do so with the expectation that raisins will be in there. Because, you know, it’s in the name and on the packaging and all. This is no different.

Kabam recently made OG Scarlett Witch available as a 6*, so there was no reason to think Wolverine wouldn’t follow.

Cheywolfx

Wolverine been taken out after so many spent Money for him either put him back Or compensation is owed we have weapon X why not og wolverine yet

Adevati

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.

DalBot

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.

People in the future wouldn't be buying under possible bait and switch with him being advertised as being in there. People play the lotto every day with miniscule chances of winning but for those with crazy rosters the chance to add a new champ like OG Wolvie as a 6* is pretty damn enticing

Vance2_jr

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.

96% is not 100%. And I don’t look at the character screen after looking at what is listed as being in the crystal. I take that listing at face value. Not sure why anyone would be expected to jump through other hoops. It doesn’t make sense.

Adevati

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.
People in the future wouldn't be buying under possible bait and switch with him being advertised as being in there. People play the lotto every day with miniscule chances of winning but for those with crazy rosters the chance to add a new champ like OG Wolvie as a 6* is pretty damn enticing

It wasn’t a bait and switch. It was a text error that was fixed within minutes of launch. If a retailer distributes an ad with an erroneous price/product; they are not guilty of bait and switch and do not have to honor that price. Bait and switch is when a seller deliberately tries to deceive customers. That is not the case here.

Any player could have verified that Wolverine wasn’t added to the pool in a number of different ways (in game character screen, forum, support). There would be no need to rush because if it were legitimate, you’d still have access to the rewards for a month.

WeaponX4X

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.

Will gladly give back the “rewards” and simply keep the 9.99 purchase of the double track and reclaim them daily for the rest of this event. Stop it. There’s nothing unfair to other players about getting refunded the cost of the 7 day boosters that were purchased for the sole purpose of having that 4% chance you stated of obtaining that 6* wolverine. What makes the fairness to “other players” more valuable than the fairness to those of us who made at least 4 purchases for falsely advertised items? Those that didn’t buy the boosters - at the end of the month- will end up having spent less money for the same rewards as those who did buy under false pretenses. In other words, they will have spent less money because they didn’t buy something under the deceptive/inaccurate advertisement.
It’s actually astonishing that some of you take the time out of your day to interject your opinion about something that doesn’t impact you in any way shape or form, but does impact some of us directly. You don’t lose out on anything by simply not responding to my twenty dollar + tax plight lol. It’ll have no effect on your gameplay experience or that of anyone except those who were deceived…. Let’s not forget the whole point of contention here is the 7-day booster purchases, which, by their nature are offered so that the buyer doesn’t have to wait the 7 day period (4x in this case) to claim said rewards. So again, blaming impulse as if it’s impractical is irrelevant as the boosters ARE CREATED and SOLD to those willing to get items without waiting - but again, that item was not as advertised. 4% chance or not.

Adevati

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.
Will gladly give back the “rewards” and simply keep the 9.99 purchase of the double track and reclaim them daily for the rest of this event. Stop it. There’s nothing unfair to other players about getting refunded the cost of the 7 day boosters that were purchased for the sole purpose of having that 4% chance you stated of obtaining that 6* wolverine. What makes the fairness to “other players” more valuable than the fairness to those of us who made at least 4 purchases for falsely advertised items? Those that didn’t buy the boosters - at the end of the month- will end up having spent less money for the same rewards as those who did buy under false pretenses. In other words, they will have spent less money because they didn’t buy something under the deceptive/inaccurate advertisement.
It’s actually astonishing that some of you take the time out of your day to interject your opinion about something that doesn’t impact you in any way shape or form, but does impact some of us directly. You don’t lose out on anything by simply not responding to my twenty dollar + tax plight lol. It’ll have no effect on your gameplay experience or that of anyone except those who were deceived…. Let’s not forget the whole point of contention here is the 7-day booster purchases, which, by their nature are offered so that the buyer doesn’t have to wait the 7 day period (4x in this case) to claim said rewards. So again, blaming impulse as if it’s impractical is irrelevant as the boosters ARE CREATED and SOLD to those willing to get items without waiting - but again, that item was not as advertised. 4% chance or not.

You could have easily verified before you purchased. I don’t see a problem with Kabam reversing the purchase and removing the rewards. I do see a problem with offering compensation. Just because you spent money doesn’t make your opinion valid and mine invalid.

WeaponX4X

Okay we agree reverse the purchases, that’s fine. By compensation I didn’t specify that I like… wanted that 6* wolv in my inbox tomorrow morning lol. Tho it would be nice but obviously not realistic. And I’m sorry but the whole verifying before purchasing thing is ludicrous when the item description clearly stated 100% chance of a 6* champion and also listed the character in the item description. No one does that and like another poster said, there’s recent precedent for OG characters being released now as 6* - to think that people are going to do more leg work to check beyond what is listed in the advertised item description.

Maybe I’m wrong but I can’t think of another instance where a character was advertised as being in crystal/item in the actual game (not rumors) and then was removed without it being addressed by kabam. It was sneaky. I believe the mistake of listing him in the crystal was a genuine mistake, but removing and staying silent has a bad optic.

Fultsy24

This is just so disappointing. I pulled the trigger on the purchase right away to get my 5% shot at wolverine only to realize I had zero shot. It just Kabam bush league play.

DalBot

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.
People in the future wouldn't be buying under possible bait and switch with him being advertised as being in there. People play the lotto every day with miniscule chances of winning but for those with crazy rosters the chance to add a new champ like OG Wolvie as a 6* is pretty damn enticing
It wasn’t a bait and switch. It was a text error that was fixed within minutes of launch. If a retailer distributes an ad with an erroneous price/product; they are not guilty of bait and switch and do not have to honor that price. Bait and switch is when a seller deliberately tries to deceive customers. That is not the case here.

Any player could have verified that Wolverine wasn’t added to the pool in a number of different ways (in game character screen, forum, support). There would be no need to rush because if it were legitimate, you’d still have access to the rewards for a month.

If a customer buys a product advertised by a retailer, before the retailer corrects their error, and the retailer does not offer to make it right after the fact, there's a word for that... five letters beginning with an F.

DalBot

Okay we agree reverse the purchases, that’s fine. By compensation I didn’t specify that I like… wanted that 6* wolv in my inbox tomorrow morning lol. Tho it would be nice but obviously not realistic. And I’m sorry but the whole verifying before purchasing thing is ludicrous when the item description clearly stated 100% chance of a 6* champion and also listed the character in the item description. No one does that and like another poster said, there’s recent precedent for OG characters being released now as 6* - to think that people are going to do more leg work to check beyond what is listed in the advertised item description.

Maybe I’m wrong but I can’t think of another instance where a character was advertised as being in crystal/item in the actual game (not rumors) and then was removed without it being addressed by kabam. It was sneaky. I believe the mistake of listing him in the crystal was a genuine mistake, but removing and staying silent has a bad optic.

Agree that it's likely an honest mistake but they should still be doing something to compensate those who purchased based on said mistake. Maybe the other optional crystal or even simply a refund/equivalent units

WeaponX4X

Okay we agree reverse the purchases, that’s fine. By compensation I didn’t specify that I like… wanted that 6* wolv in my inbox tomorrow morning lol. Tho it would be nice but obviously not realistic. And I’m sorry but the whole verifying before purchasing thing is ludicrous when the item description clearly stated 100% chance of a 6* champion and also listed the character in the item description. No one does that and like another poster said, there’s recent precedent for OG characters being released now as 6* - to think that people are going to do more leg work to check beyond what is listed in the advertised item description.

Maybe I’m wrong but I can’t think of another instance where a character was advertised as being in crystal/item in the actual game (not rumors) and then was removed without it being addressed by kabam. It was sneaky. I believe the mistake of listing him in the crystal was a genuine mistake, but removing and staying silent has a bad optic.
Agree that it's likely an honest mistake but they should still be doing something to compensate those who purchased based on said mistake. Maybe the other optional crystal or even simply a refund/equivalent units

Right. Exactly. I don’t care what it is it’s about the principle. Lastly, I came across a fun nugget from a friend. Google play store today. So the whole verifying he’s available thing.. for anyone who did see this, it’s obvious that 6* wolv isn’t some made up mythical creature like the lochness monster - kabam has him advertised on their store page as well.

Kabam Jax

Hey Summoners,

Here to confirm what others have already explained: 6-Star Wolverine is not available in game (when we do see 6-star Wolverine, we'll make a much bigger deal about it). The team noticed the issue and quickly adjusted the list to be accurate.

I've gotten word from the support team that they will issue refunds for the dual track pass for those who made the purchase before the crystal information was corrected.

Adevati

No compensation. If you bought it specifically for Wolverine; you had a 96% of not getting Wolverine anyways. And the game was already showing you via the character screen that Wolverine was not playable as a 6-star.

It would also be unfair to everyone that buys the pass in the future that you got extra rewards for the same cost.
People in the future wouldn't be buying under possible bait and switch with him being advertised as being in there. People play the lotto every day with miniscule chances of winning but for those with crazy rosters the chance to add a new champ like OG Wolvie as a 6* is pretty damn enticing
It wasn’t a bait and switch. It was a text error that was fixed within minutes of launch. If a retailer distributes an ad with an erroneous price/product; they are not guilty of bait and switch and do not have to honor that price. Bait and switch is when a seller deliberately tries to deceive customers. That is not the case here.

Any player could have verified that Wolverine wasn’t added to the pool in a number of different ways (in game character screen, forum, support). There would be no need to rush because if it were legitimate, you’d still have access to the rewards for a month.
If a customer buys a product advertised by a retailer, before the retailer corrects their error, and the retailer does not offer to make it right after the fact, there's a word for that... five letters beginning with an F.

You’re on a roll today. You incorrectly accused bait and switch and now you incorrectly accused fraud. Leave the legal terms to lawyers.

DalBot

You’re on a roll today. You incorrectly accused bait and switch and now you incorrectly accused fraud. Leave the legal terms to lawyers.

Says noted legal scholar... someone on the forums

DalBot

Hey Summoners,

Here to confirm what others have already explained: 6-Star Wolverine is not available in game (when we do see 6-star Wolverine, we'll make a much bigger deal about it). The team noticed the issue and quickly adjusted the list to be accurate.

I've gotten word from the support team that they will issue refunds for the dual track pass for those who made the purchase before the crystal information was corrected.

Glad to see this being rectified, thanks Jax!

unknown

This content has been removed.

WeaponX4X

Hey Summoners,

Here to confirm what others have already explained: 6-Star Wolverine is not available in game (when we do see 6-star Wolverine, we'll make a much bigger deal about it). The team noticed the issue and quickly adjusted the list to be accurate.

I've gotten word from the support team that they will issue refunds for the dual track pass for those who made the purchase before the crystal information was corrected.

Thank you! After posting complaints, it’s only fair to give credit where due and this is the fair move. Thanks again & appreciate communication

SummonerNR

So, give refund, and let people keep all the stuff they got from it ?

Or are you taking everything away from them, since they really didn’t want any of that stuff anyways?

People have gotten accustomed to taking advantage of any mistake right off the bat by purchasing things right away if they see there is something potentially wrong with description/etc, knowing they will likely get compensated in some fashion (an extra/duplicate crystal, as some previous times, and even once resulting in triple the original too)
So of course people are gonna always jump the gun.

Kuzuri_1832

So does this mean 6* Wolverine is NOT going to be in the next featured, or...

Kuzuri_1832

Jokes aside, sorry to those that did buy it. I didn't see that error, else that would have been my first purchase of the year. I'm really looking forward to some consistency across the rarities, namely 6* Wolverine.

SHIELD4AGENT

It clearly stated 6* Wolverine not included in the mythic one, so I won't bet on that for the other one.

SammyDe

I saw it, bought it and kind of disappointed but will try my luck for a 6* Herc or Hulking instead! Also very happy to finally get my 5* Emma Frost (and Rogue later), so thank you Kabam! That will take the sting out of pulling a 6* Beast tonight… 😂

Vance2_jr

So, give refund, and let people keep all the stuff they got from it ?

Or are you taking everything away from them, since they really didn’t want any of that stuff anyways?

People have gotten accustomed to taking advantage of any mistake right off the bat by purchasing things right away if they see there is something potentially wrong with description/etc, knowing they will likely get compensated in some fashion (an extra/duplicate crystal, as some previous times, and even once resulting in triple the original too)
So of course people are gonna always jump the gun.

Sounds like you are accusing me since I was one of those people who bought the crystal quickly specifically because Wolverine was listed but not actually in it. I can tell you NONE of what you wrote above entered my mind. Not one piece of it. In fact, I’d go so far as to say that’s some tinfoil hat conspiracy stuff right there. You missed the part where everyone who bought it did so believing 6* Wolverine was in it BECAUSE IT WAS LISTED IN THE CRYSTAL ITSELF. They can pretty easily just roll back the champion that was pulled from the crystal and give us the option of reselecting which one we want.

WeaponX4X

Hey Summoners,

Here to confirm what others have already explained: 6-Star Wolverine is not available in game (when we do see 6-star Wolverine, we'll make a much bigger deal about it). The team noticed the issue and quickly adjusted the list to be accurate.

I've gotten word from the support team that they will issue refunds for the dual track pass for those who made the purchase before the crystal information was corrected.

Why not the boosters instead of the track pass? By removing the pass event access we have still paid for boosters and don’t get almost a full months worth of the daily 6* shards beyond day 30 - but kabam gets to keep the money for the boosters? Doesn’t seem fair and the terms of service don’t include what happens when the company makes a mistake and refuses to do the right thing.

GinjabredMonsta

So, give refund, and let people keep all the stuff they got from it ?

Or are you taking everything away from them, since they really didn’t want any of that stuff anyways?

People have gotten accustomed to taking advantage of any mistake right off the bat by purchasing things right away if they see there is something potentially wrong with description/etc, knowing they will likely get compensated in some fashion (an extra/duplicate crystal, as some previous times, and even once resulting in triple the original too)
So of course people are gonna always jump the gun.

Sounds like you are accusing me since I was one of those people who bought the crystal quickly specifically because Wolverine was listed but not actually in it. I can tell you NONE of what you wrote above entered my mind. Not one piece of it. In fact, I’d go so far as to say that’s some tinfoil hat conspiracy stuff right there. You missed the part where everyone who bought it did so believing 6* Wolverine was in it BECAUSE IT WAS LISTED IN THE CRYSTAL ITSELF. They can pretty easily just roll back the champion that was pulled from the crystal and give us the option of reselecting which one we want.

This is delayed, but if you are feeling accused and that this was targeted at you, maybe you do fall in somewhere that they described. No where did they say everyone who bought that right away knew it was wrong and new that they would get a refund somewhat or how or manipulate the system. They just stated that people have come accustomed to it, as we have seen many times this year. The blame is partially to Kabam for not catching these mistakes , sure, but this doesn’t mean that if you bought it this was you’re intention.

WeaponX4X

Hey, just checking in constructively about when we’ll get confirmation & approval for refunds of booster purchases that were solely made to obtain the falsely advertised item - or “issue” as it was described?

Sincerely. No condescension. Pure & genuine constructive question. I’ve heard loud and clear that you value feedback, your TOS states it frequently. I won’t duplicate the facts of the matter or mention anything seriously off-topic.

Just a highly loyal 8-year paying customer eagerly awaiting confirmation of the continued ethical judgment calls - specifically to rectify purchases solely made due to the “issue” before it was corrected.

Hey Summoners,

Here to confirm what others have already explained: 6-Star Wolverine is not available in game (when we do see 6-star Wolverine, we'll make a much bigger deal about it). The team noticed the issue and quickly adjusted the list to be accurate.

I've gotten word from the support team that they will issue refunds for the dual track pass for those who made the purchase before the crystal information was corrected.