Complaints proceedure?

Archdemon_Archdemon_ Member Posts: 641 ★★
in General Discussion
Does anyone out there (maybe mods?) have details on how I raise an official complaint regarding the support team?
I've been trying to get an issue resolved with them and all I keep getting back is the standard copy and paste reply that we've all seen multiple times- literally 6 emails now just going around in circles with them.

I've asked for details of their escalation process, complaints procedure or contact details for a higher level of management team but so far all my requests have been ignored.

Thanks in advance to anyone who might be able to help!

Comments

  • World EaterWorld Eater Member Posts: 3,759 ★★★★★
    With all due respect….. it’s pointless. In game “support” offers minimal help & the forums aren’t going to get you anywhere either.
  • ManbatnManbatn Member Posts: 71 ★
    Maybe ask jax. The support for this game is horrible.
  • Colinwhitworth69Colinwhitworth69 Member Posts: 7,470 ★★★★★
    It’s a FTP mobile video game, so not sure what kind of support you’re expecting, especially considering the volume of tickets they receive.
  • GinjabredMonstaGinjabredMonsta Member, Guardian Posts: 6,482 Guardian
    You could potentially private message a mod and see if they can help.
  • FrydayFryday Member Posts: 1,144 ★★★★
    Colinwhitworth69 said:

    It’s a FTP mobile video game, so not sure what kind of support you’re expecting, especially considering the volume of tickets they receive.

    If that is truly the case, I guess Kabam running all of the 4th July & Cyber Weekend for magic pixels dusts right.

    Unless MCOC Whales get a different lines of support from Kabam, I'm sure haven't heard of it lol.

    I think we really have to let it go with it "Free" Mobile game as an excuse for below standard service.
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