**Please double check BEFORE you purchase on the Summoner's Market**

Typhoon said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.

Does they tell you that in your ticket?

Typhoon said:

SebastianNR11 said:

Typhoon said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.

Does they tell you that in your ticket?

Yes.

When did you send it?

Typhoon said:

SebastianNR11 said:

Typhoon said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.

Does they tell you that in your ticket?

Yes.

When did you send it?

Typhoon said:

SebastianNR11 said:

Typhoon said:

SebastianNR11 said:

Typhoon said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.

Does they tell you that in your ticket?

Yes.

When did you send it?

Sent ticket yesterday, got response today

I send it yesterday like 2pm but still dont get a reponse

I’ve made a wrong purchase. Why I have grandmasters Odín vault if I am parangón?
The items must me shown as in the store inside the game. Will the support help me & send me the correct items?

Tensio said:

I’ve made a wrong purchase. Why I have grandmasters Odín vault if I am parangón?
The items must me shown as in the store inside the game. Will the support help me & send me the correct items?

One more thing. Why if we have to login in the market the purchases aren’t segmented? In the app I only see the parangón offers

I think a big part of the problem (at least when it happened to me) is that the different offers didn't actually show the items in them aside from the units. Instead, it said you should scroll down to the bottom of the page for a link with that specific information. If you scroll down quickly enough, you might not notice that there are different tiers of offers, and when you scroll up, you first see the lowest-tier offers. Since those don't carry a Progression prefix like the others, instead being called Grandmaster's Peter Parker Wallet etc, and you still can't see the specific items you're getting from the screen, it's very hard to know that you're making a mistake unless you specifically noticed that your intended offer was named either Paragon or Thronebreaker.

I have faith that everything will sort itself out eventually and that I'll get either a refund or the items I tried to buy in the first place, so I won't be screaming or crying about all of this, but I do think that this was set up rather sloppily with a lot of things that could go wrong. The fact that the different offer tiers aren't even separated in any way, just one after another, makes the various tiers even more difficult to view clearly. I mean, giving the page a slight bit of formatting would have been a small but welcome change.

Compare:

Paragon Wallet, Paragon Loot-Bag, Paragon Briefcase, Paragon Treasury, Paragon Odin, Thronebreaker Wallet, Thronebreaker Loot-Bag, Thronebreaker Briefcase, Thronebreaker Treasury, Thronebreaker Odin, Grandmaster Wallet, Grandmaster Loot-Bag, Grandmaster Briefcase, Grandmaster Treasury, Grandmaster Odin.

With:

Paragon Wallet, Paragon Loot-Bag, Paragon Briefcase, Paragon Treasury, Paragon Odin.

Thronebreaker Wallet, Thronebreaker Loot-Bag, Thronebreaker Briefcase, Thronebreaker Treasury, Thronebreaker Odin.

Grandmaster Wallet, GrandmasterLoot-Bag, Grandmaster Briefcase, Grandmaster Treasury, Grandmaster Odin.

It wouldn't have solved every problem that led to this mess, but it would have been a start.

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

Only claimed it but I don’t spend any.
Also have sent a ticket
Hope a soon solution

Kxng_Jay said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

I want the same thing, because today runs out the offers and i need to buy some.

Hi Kabam Jax, I purchased Tony Starks briefcase from your new online store for the first time and being paragon I choose the fun in the sun version and while I got the units I didn't get any of the bonus items, I can barely afford this so would appreciate if you can help fix it, I submitted a ticket on Friday but still haven't heard back.

Idem for me . Thats mean the refund must be on the way

Well they processed my refund but I won’t get it for 10 days. So I guess there’s no deals for me. This is extremely frustrating. I can’t afford to get another deal without receiving my refund.

SebastianNR11 said:

Kxng_Jay said:

Kabam Jax said:

Hey gang.

If you have erroneously purchased the wrong package, please do the following:

1. Don't spend any of the resources you received from the wrong package.
2. File a support ticket.

I know it can be hard to be patient, but the support team has been refunding many in this situation.

Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

@Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra @Kabam Vydious @Kabam Jax

Is there a posibility to extend the units offer period, just have 2 hours to buy the offer and in that case we will lose de chage, just to know if not is ok.

I’m just going to buy the unit offers. I don’t have any more time to wait. I just won’t get a refund I guess.

Finnaly

Jannas said:

Finnaly

10 days is a bit extreme in my opinion. I can’t get the correct deal until I receive the refund. I have a few days left but it’s not looking promising.

Hi Kabam Jax,
Can you help, please?
It happened to me on Friday, I opened support tickets and so far no one has answered me.
Kabam Support - [Request Received] - Kabam Support - [Request Received] - Paragon ALL-FATHER ODIN'S (Ticket #460370) (Ticket #461478)
Thanks
RSMTORRES