I am still waiting on my “Fun in the Sun” solo bonus rewards, I spent well over $800 dollars on my hard earn money when the solo objectives were bugged and ended early, I really enjoy playing this game which is why I spend the money I do. I’ve been patiently waiting for those rewards and as a frequently paying customer on this game I find the response time unacceptable. Please respond
Hi @Kabam@Kabam Zibiit@Kabam Miike@Kabam Porthos@Kabam Vydious@Kabam Lyra , will appreciate if you can help us look at our tickets sent which had delayed reply. Based on the replies here so far, some have not gotten a reply as long as 10 days. I'm currently on my 7th day. We will appreciate an interim reply if Kabam is swarmed and require more time at least we know that its not overlooked and forgotten.
I was told not to open another ticket which will delay the process further. Actually my issue can be resolved easily as I was told to select the bundle which I wanted to replace which I did immediately then came the silence..
Hope you understand the players frustrations as we were told not to touch any of the items which were wrongly purchased if not we will not be able to swap to the deal which we wanted. As such, at least for me i did not do any rank up or use/open any items/crystals fearing that i could have used the items wrongly purchased. My ticket number is #462778. Appreciate your kind attention and follow-up please. Thank you
I'm at 10 days without any follow up response on my support ticket (only the original "thanks for your patience"). The offers are obviously long gone. @Kabam Miike@Kabam Jax is there any update on what's happening with the outstanding tickets from the July offers? Is the support team still swamped?
Just following up on my post, I was contacted by the support team for my ticket this morning and it is resolved. Too bad it took so long, but I'm happy it was resolved and I received the items that I paid for.
Hi @Kabam@Kabam Zibiit@Kabam Miike@Kabam Porthos@Kabam Vydious@Kabam Lyra , will appreciate if you can help us look at our tickets sent which had delayed reply. Based on the replies here so far, some have not gotten a reply as long as 10 days. I'm currently on my 7th day. We will appreciate an interim reply if Kabam is swarmed and require more time at least we know that its not overlooked and forgotten.
I was told not to open another ticket which will delay the process further. Actually my issue can be resolved easily as I was told to select the bundle which I wanted to replace which I did immediately then came the silence..
Hope you understand the players frustrations as we were told not to touch any of the items which were wrongly purchased if not we will not be able to swap to the deal which we wanted. As such, at least for me i did not do any rank up or use/open any items/crystals fearing that i could have used the items wrongly purchased. My ticket number is #462778. Appreciate your kind attention and follow-up please. Thank you
Just like to update that Kabam Support and replied me and kindly replaced the units deal which I wrongly "clicked". Thought it will be good they can have another confirmation button to prevent such accidental touch happening when it comes to units purchase where a simple click and the transaction will go through. Although it has been a long wait (9 days) for this saga, still like to thank team @kabam for resolving this issue. Hope the rest of you gets your issues resolved soon. Cheers
Ticket was initially opened on July 2. Here we are on July 17, still awaiting a response to my emails? What is my next step? This is outrageous at this point.
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I was told not to open another ticket which will delay the process further. Actually my issue can be resolved easily as I was told to select the bundle which I wanted to replace which I did immediately then came the silence..
Hope you understand the players frustrations as we were told not to touch any of the items which were wrongly purchased if not we will not be able to swap to the deal which we wanted. As such, at least for me i did not do any rank up or use/open any items/crystals fearing that i could have used the items wrongly purchased. My ticket number is #462778. Appreciate your kind attention and follow-up please. Thank you