**KNOWN AW ISSUE**
Please be aware, there is a known issue with Saga badging when observing the AW map.
The team have found the source of the issue and will be updating with our next build.
We apologize for the inconvenience.
**KNOWN BG ISSUE**
We are aware of an issue with the seeding for the beginning of the BG season.
We are adding rewards to higher progression brackets to offset the additional grind.
More information here.
**Arcade is being extra tricky with his Murder Box...**
It appears Arcade has been non-cooperative in his approach to this month's side quest and presented his clues in a nonsensical order. Lucky you, Summoners, we have our best and brightest on the case and those clues should now be a lot more straightforward. While messing around in Arcade's files we came across a phrase, highlighted and bolded, with sparkles and pointy arrows: "the abode for the dead" ... Maybe that will help you along the way!
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**Please double check BEFORE you purchase on the Summoner's Market**

135

Comments

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    TyphoonTyphoon Posts: 1,766 ★★★★★
    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
  • Options
    TyphoonTyphoon Posts: 1,766 ★★★★★
    SebastianNR11 said:

    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
    Yes.
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Typhoon said:

    SebastianNR11 said:

    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
    Yes.
    When did you send it?
  • Options
    TyphoonTyphoon Posts: 1,766 ★★★★★
    SebastianNR11 said:

    Typhoon said:

    SebastianNR11 said:

    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
    Yes.
    When did you send it?
    Sent ticket yesterday, got response today
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Typhoon said:

    SebastianNR11 said:

    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
    Yes.
    When did you send it?
    Typhoon said:

    SebastianNR11 said:

    Typhoon said:

    SebastianNR11 said:

    Typhoon said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    I accidentally opened one of the items in the Thonebreaker package before I knew what had happened and support is saying they cannot refund me. This is very frustrating.
    Does they tell you that in your ticket?
    Yes.
    When did you send it?
    Sent ticket yesterday, got response today
    I send it yesterday like 2pm but still dont get a reponse
  • Options
    IceVerIceVer Posts: 9 ★
    edited July 2023
    I also opened one Nexus crystal from the wrong package
    Got a dupe on Cap IW
    Didn’t touch any other items or units
    Wrote a ticket of Friday, but still no response
    Is it all over for me? Aren’t they able to remove signature ability from my Cap? Or at least remove one awakening gem and 20 signature stones from my account
    It’s all better than having unwanted items for 100$
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    TensioTensio Posts: 173 ★
    I’ve made a wrong purchase. Why I have grandmasters Odín vault if I am parangón?
    The items must me shown as in the store inside the game. Will the support help me & send me the correct items?

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    IceVerIceVer Posts: 9 ★
    @Tensio i made the same exact mistake. And claimed momentarily and went to open the crystals. Once I opened the Nexus I realized that it was not supposed to be in the pack, but 2 abyss selectors were. Don’t open anything, the chance for refund remains this way
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    TensioTensio Posts: 173 ★
    Tensio said:

    I’ve made a wrong purchase. Why I have grandmasters Odín vault if I am parangón?
    The items must me shown as in the store inside the game. Will the support help me & send me the correct items?

    One more thing. Why if we have to login in the market the purchases aren’t segmented? In the app I only see the parangón offers




  • Options
    Vortex5921Vortex5921 Posts: 4 ★
    IceVer said:

    @Tensio i made the same exact mistake. And claimed momentarily and went to open the crystals. Once I opened the Nexus I realized that it was not supposed to be in the pack, but 2 abyss selectors were. Don’t open anything, the chance for refund remains this way

    I foolishly made that mistake and didnt realise until after id opened them it was wrong.
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    ErcarretErcarret Posts: 2,805 ★★★★★
    I think a big part of the problem (at least when it happened to me) is that the different offers didn't actually show the items in them aside from the units. Instead, it said you should scroll down to the bottom of the page for a link with that specific information. If you scroll down quickly enough, you might not notice that there are different tiers of offers, and when you scroll up, you first see the lowest-tier offers. Since those don't carry a Progression prefix like the others, instead being called Grandmaster's Peter Parker Wallet etc, and you still can't see the specific items you're getting from the screen, it's very hard to know that you're making a mistake unless you specifically noticed that your intended offer was named either Paragon or Thronebreaker.

    I have faith that everything will sort itself out eventually and that I'll get either a refund or the items I tried to buy in the first place, so I won't be screaming or crying about all of this, but I do think that this was set up rather sloppily with a lot of things that could go wrong. The fact that the different offer tiers aren't even separated in any way, just one after another, makes the various tiers even more difficult to view clearly. I mean, giving the page a slight bit of formatting would have been a small but welcome change.

    Compare:
    Paragon Wallet, Paragon Loot-Bag, Paragon Briefcase, Paragon Treasury, Paragon Odin, Thronebreaker Wallet, Thronebreaker Loot-Bag, Thronebreaker Briefcase, Thronebreaker Treasury, Thronebreaker Odin, Grandmaster Wallet, Grandmaster Loot-Bag, Grandmaster Briefcase, Grandmaster Treasury, Grandmaster Odin.

    With:
    Paragon Wallet, Paragon Loot-Bag, Paragon Briefcase, Paragon Treasury, Paragon Odin.

    Thronebreaker Wallet, Thronebreaker Loot-Bag, Thronebreaker Briefcase, Thronebreaker Treasury, Thronebreaker Odin.

    Grandmaster Wallet, GrandmasterLoot-Bag, Grandmaster Briefcase, Grandmaster Treasury, Grandmaster Odin.

    It wouldn't have solved every problem that led to this mess, but it would have been a start.
  • Options
    Kxng_JayKxng_Jay Posts: 2
    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.


    Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

  • Options
    TensioTensio Posts: 173 ★
    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    Only claimed it but I don’t spend any.
    Also have sent a ticket
    Hope a soon solution
  • Options
    JannasJannas Posts: 89 ★
    I wont ask for a refund since we , paragon ,tronebreaker,cavalier( ... etc) should not be able to buy incorrect bundle in the first place .and again
    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.

    @kabam jax Just one question how to not touch a fragment of (alpha) catalyst and a selector , they both transform into something else once claimed (once the limite to forme a full catalist is reached) ? Does he do harm to the refund process ?
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Kxng_Jay said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.


    Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

    I want the same thing, because today runs out the offers and i need to buy some.
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Kxng_Jay said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.


    Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

    @Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra @Kabam Vydious @Kabam Jax

    Is there a posibility to extend the units offer period, just have 2 hours to buy the offer and in that case we will lose de chage, just to know if not is ok.
  • Options
    Andy5000Andy5000 Posts: 6 ★
    Hi Kabam Jax, I purchased Tony Starks briefcase from your new online store for the first time and being paragon I choose the fun in the sun version and while I got the units I didn't get any of the bonus items, I can barely afford this so would appreciate if you can help fix it, I submitted a ticket on Friday but still haven't heard back.
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    Rcjunk13Rcjunk13 Posts: 11 ★
    They have removed the units I received from the offer but my ticket hasn’t been responded to. I have not been refunded either.
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    JannasJannas Posts: 89 ★
    Idem for me . Thats mean the refund must be on the way :)
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    Rcjunk13Rcjunk13 Posts: 11 ★
    I hope your right. Although I’d prefer having the right offer.
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    Rcjunk13Rcjunk13 Posts: 11 ★
    Well they processed my refund but I won’t get it for 10 days. So I guess there’s no deals for me. This is extremely frustrating. I can’t afford to get another deal without receiving my refund.
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    IceVerIceVer Posts: 9 ★
    How will you get the refund? They will return money or change the offer to paragon one?
  • Options
    Kxng_JayKxng_Jay Posts: 2
    SebastianNR11 said:

    Kxng_Jay said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.


    Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

    @Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra @Kabam Vydious @Kabam Jax

    Is there a posibility to extend the units offer period, just have 2 hours to buy the offer and in that case we will lose de chage, just to know if not is ok.
    I’m just going to buy the unit offers. I don’t have any more time to wait. I just won’t get a refund I guess.
  • Options
    SebastianNR11SebastianNR11 Posts: 27 ★
    Kxng_Jay said:

    SebastianNR11 said:

    Kxng_Jay said:

    Kabam Jax said:

    Hey gang.

    If you have erroneously purchased the wrong package, please do the following:

    1. Don't spend any of the resources you received from the wrong package.
    2. File a support ticket.

    I know it can be hard to be patient, but the support team has been refunding many in this situation.


    Is there any chance at getting the unit offers time period extended? I put in a ticket on Friday and haven’t gotten a response yet and my unit deals expire in about 8 hours. I know you said not to spend the items purchased from the wrong deal but I will probably end up using the units before the deals expire.

    @Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra @Kabam Vydious @Kabam Jax

    Is there a posibility to extend the units offer period, just have 2 hours to buy the offer and in that case we will lose de chage, just to know if not is ok.
    I’m just going to buy the unit offers. I don’t have any more time to wait. I just won’t get a refund I guess.
    I made the same
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    JannasJannas Posts: 89 ★


    Finnaly
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    Rcjunk13Rcjunk13 Posts: 11 ★
    IceVer said:

    How will you get the refund? They will return money or change the offer to paragon one?

    They are refunding the money. I Got the same thing as jannas.
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    Rcjunk13Rcjunk13 Posts: 11 ★
    Jannas said:



    Finnaly

    10 days is a bit extreme in my opinion. I can’t get the correct deal until I receive the refund. I have a few days left but it’s not looking promising.
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    Rcjunk13Rcjunk13 Posts: 11 ★
    Kabaam finally responded to me. Probably too late but we shall see. They are escalating my ticket to a payment specialist and they will be in touch.
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    Rsmtorres123Rsmtorres123 Posts: 3
    Hi Kabam Jax,
    Can you help, please?
    It happened to me on Friday, I opened support tickets and so far no one has answered me.
    Kabam Support - [Request Received] - Kabam Support - [Request Received] - Paragon ALL-FATHER ODIN'S (Ticket #460370) (Ticket #461478)
    Thanks
    RSMTORRES
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