Not sure why my account got closed
SkullcrusherORG
Member Posts: 3 ★
Could anyone help me here.they have closed my account and giving me reason that i have violated terms of service.but my account was clean and i have not used any third party app.
I am not sure what could have gone wrong?
I asked for the details about the parameters on which they considered my account violating the terms of service but they are not giving any such information.did anyone faced this and have any resolution to this?
Any help would be appreciated.
I am not sure what could have gone wrong?
I asked for the details about the parameters on which they considered my account violating the terms of service but they are not giving any such information.did anyone faced this and have any resolution to this?
Any help would be appreciated.
5
Comments
"These actions are currently slated to take place later this week."
Unless I am wrong the banner appeared in the last 12 hours or so.. this is most likely because of something else.
Some of the things that people tend to get banned for:
* Using third-party software of some kind. This can be an emulator that makes it possible to play on PC or certain programs that you can install on your phone that interact with the game somehow. I'm not too knowledgeable about those types of programs so I can't really give a good description of them.
* Having someone pilot your account for one reason or another.
* Chat abuses.
* Exploiting the game in various ways.
I once got banned because I used an emulator to play the game on my PC because a disability made my hand go haywire and I was unable to hold my phone properly (and thus couldn't play the game at all). Since I didn't see that as "cheating" it took me a while to realize what I'd done wrong. However, by going through how I interacted with the game, I eventually got to a realization in the end. I used a program outside of the game to influence the game. It was only post-ban that I realized that those types of programs are rife with exploits and weren't just the disability-helping mobile game-saviours that I thought they were.
If you truly don't know what you've done wrong, I would advise you to look though how you've been interacting with the game lately. Has anyone else played you through quests or other content by logging into your account? Have you done it for someone else? Have you, through whatever means, been able to complete content without actually doing it yourself? Auto-playing arena, for example. Is there any other software affecting the game on your phone?
There is probably something there that you're missing, but no one on the forum can say what it is. Only you can look back and find it.
Personally, if you got banned from TOS violation, I am pretty sure you have done something fishy.
It will be more useful if you share your in game name, then we can check it out.
Closing an account rather than applying a temporary ban normally indicates one of two possibilities: one: repeated violations. Two: blatant and excessive levels of violation. In other words whatever they told you that you did, Kabam believes you did too much of it and crossed some line.