Please help a frustrated long time supporter of this game.
Andrew_zongmao_lee
Member Posts: 11 ★
Hello forum moderator!
Thank you all for your hard work, and I am contacting you in a desperate attempt, as I have tried to resolve my account issue through customer support five separate times with different tickets. It appears to me that I cannot get this problem resolved and receive very little guidance and it feels like I'm hitting a brick wall each time. I've opened five separate tickets, and the responses I've received are dishearteningly robotic, all following the same template (Exact same wording).
Below is a rundown of my account problem:
I have been playing this game since 2015 using an Apple Game Center login (Legal name, the same credit card for years), and I remember years ago, I tried once to connect it to a Kabam account, but it took me to a new level 1 account, and I gave up. Fast forward to now, I really want to get access to the new Kabam web store, and I am once again trying to connect my Game Center account to a new email/Kabam account. However, it shows that my account is already linked to an email without my knowledge (Also don't remember which email I attempted years ago). I am unsure if the attempt I made years ago successfully went through or if something else is up. Either way, I am clueless about the email ID nor the login information.
I created four new emails to try to connect them to my Game Center account and submitted numerous tickets. I provided all the information about my account, including the original name, purchase history, first joining time (achievement through Game Center), and state/country of creation.
All I got in response is a loop of questions from various different support team members (no communication between them), asking "what is your original in-game linked email," which is the very reason why I am contacting support for. I have tried to explain my situation with more than 10 detailed emails, but all I got is template responses (I have attached our most recent screenshot of the conversation and response).
I am not here to get those people in trouble; I understand they have their own set of protocols that need to be followed, but this is very discouraging and sad as a long-time player who has spent so much real money on my account and supported this game.
Please, if there's anything I can do to expedite the resolution of my problem, I'm willing to go the extra mile. I'm even prepared to have a phone call if that's what it takes.
Thank you
Thank you all for your hard work, and I am contacting you in a desperate attempt, as I have tried to resolve my account issue through customer support five separate times with different tickets. It appears to me that I cannot get this problem resolved and receive very little guidance and it feels like I'm hitting a brick wall each time. I've opened five separate tickets, and the responses I've received are dishearteningly robotic, all following the same template (Exact same wording).
Below is a rundown of my account problem:
I have been playing this game since 2015 using an Apple Game Center login (Legal name, the same credit card for years), and I remember years ago, I tried once to connect it to a Kabam account, but it took me to a new level 1 account, and I gave up. Fast forward to now, I really want to get access to the new Kabam web store, and I am once again trying to connect my Game Center account to a new email/Kabam account. However, it shows that my account is already linked to an email without my knowledge (Also don't remember which email I attempted years ago). I am unsure if the attempt I made years ago successfully went through or if something else is up. Either way, I am clueless about the email ID nor the login information.
I created four new emails to try to connect them to my Game Center account and submitted numerous tickets. I provided all the information about my account, including the original name, purchase history, first joining time (achievement through Game Center), and state/country of creation.
All I got in response is a loop of questions from various different support team members (no communication between them), asking "what is your original in-game linked email," which is the very reason why I am contacting support for. I have tried to explain my situation with more than 10 detailed emails, but all I got is template responses (I have attached our most recent screenshot of the conversation and response).
I am not here to get those people in trouble; I understand they have their own set of protocols that need to be followed, but this is very discouraging and sad as a long-time player who has spent so much real money on my account and supported this game.
Please, if there's anything I can do to expedite the resolution of my problem, I'm willing to go the extra mile. I'm even prepared to have a phone call if that's what it takes.
Thank you
10
Comments
My apologies for posting this for everyone to see. I would’ve try resolve this without making it everyone’s problem but the support team is sadly unable to assist me with this matter.
Perhaps it is a long shot to try posting on here but I’m really running out of option ⋯
Still appreciate y’all comment; really nice to see some non template response lol
@Kabam Zibiit
@Kabam Porthos
@Kabam Vydious
@Kabam Lyra
Sometimes, a person's problems trouble them more than any of the serious problems that the world is currently experiencing. I understand that there are always bigger and better things others can do to improve our game; hence, I have no intention of prolonging this issue if I can do anything to resolve it sooner.
Thank you still for your comment
OP: I've tried to get this into related channels looking for any further help if needed. Will try and keep this posted.
Please let me know if there is anything I can do on my end to help.
Will patiently wait for some assistance.
This one falls into the category of being something that maybe assistance is possible. Any normal player might be able to note that it was possible to change email ID for accounts when that account is lost or forgotten, and the support interaction above seems to imply that is now impossible, because there's no way to contact support from an email address you've forgotten. So something might be up here. We shouldn't jump on these types of requests for help too harshly.
I'm going to ping someone as well, see if there's a support glitch here or if we're just not getting the full picture.
Thank you so much for your help!!
@DNA3000 @pseudosane
Thank you for both of the guardian!
The issue is now resolved. Really appreciate your comment and help.
Well, three of those guys...