Son bought something on my account how do I correct it?
Go_Grems
Member Posts: 127 ★
My son purchased a package on my phone and then opened a ton of crystal and bought potions galore. How do I get this undone and purchase canceled?
14
Comments
Actually you are wrong it is a violation of tos under fraud. So yes he can get banned for going to apple and getting a refund. Now will he? I don’t know and nether do you but it is a possibility.
So I’m guessing he had your password for iTunes.
You mean...
"I purchase a ton of those 2017 uncollected crystals and got all 3*s, let's try get the money back before my wife whoops my ass"
Their ToS also states that you should log out after each session to prevent this from happening, and you're responsible whether you allowed it or not. Kabam is probably not going to be a help in your situation, and could potentially ban your account for violating the ToS.
Another option besides contacting Apple would be to contact your credit card company and explain that you didn't make the purchase and your son was not authorized to use the card and ask for a charge back. This is probably your best chance of getting your money back, although Apple and Kabam won't be too happy. However, if you try to get your money back from Apple or your cc company, eventually word will get to Kabam about the ToS violation, and you'll risk a ban. Depending on the dollar amount, how much you really need that money, and how much you have monetarily/emotionally invested in the game, it might not be worth the risk. In any case, best of luck no matter what you decide to do.
how old is your son, dont you need to input information to buy stuff?
Yep you need a password every time on apple I believe, well I am prompted every time I go to purchase anything
You literally described why you shouldn’t do that, and then suggest that he does it. Kabam support is only effective in certain instances, they won’t help in this player’s case.
I mean sure it probably sucks, but I'm thinking that I would probably at worst shrug my shoulders and at best laugh it off.
If he spent $$ and that's important then go through Apple to try and get it back knowing that you may not be able to play again.
Otherwise, live and learn and keep your little one (assuming they are young) off the phone.
That's not Fraud. If there is a situation where the purchase wasn't made by the Account Holder, they can ask for the charges to be reversed. It's only Fraud if the reason is dishonest.
It's fraud to ask the money back (and get it back) after already spending the items.
It's like if your kid goes to the store, buys a bunch of candy, eats most of it and you get all of the money back from the store, but don't return all the candy. That's fraud. You can't get the money back if the candy has been eaten, regardless of who bought it, who paid for it and who ate it.
I think it depends on the settings on the phone. May not necessarily need to enter a password or anything every time.