Summoners, the Necrosword Crystals (the crystals in the Knull Cavalier Preview Bundle) currently have a higher than intended drop rate of 6-Star Champions.

We will be leaving the crystals as is for the time being, but will be correcting the drop rates before Knull receives his official release on October 28th. To ensure that this does not affect anybody that purchased this preview bundle, we will be auto-opening these crystals before that date, but this means you will not see what you received. To avoid any confusion, please open your crystals yourself ASAP.

Why do you keep asking us to open a support ticket when they never respond?

I’ve opened up several support tickets and they have either told me they can’t help, give me a totally wrong answer without understanding the issue or flat out lied.

You guys produce a circle of finger pointing that makes a player go in circles

Comments

  • Renegade_DoggyRenegade_Doggy Posts: 358 ★★
    Its a tactic employed by many companies, so they never actually have to address what comes their way.

    Most people give up after running around in circles a couple times.

    Its a disconnect-feedback loop.

    SW:TOR used to do the same thing, partially due to them outsourcing support to bots.
  • DarkestDestroyerDarkestDestroyer Posts: 2,570 ★★★★
    I might be lucky, but support have always helped me.

    They do respond anyway
  • BitterSteelBitterSteel Posts: 6,176 ★★★★★
    Support is more useless than spidergwens L1 special
  • Deadbyrd9Deadbyrd9 Posts: 3,461 ★★★★
    edited December 2017
    Or when Kabam does respond they don’t acknowledge your question and they tell you something anyone over level 15 would know about the game
  • SvainSvain Posts: 453 ★★
    Or just completely mis comprehend your issue and respond with something completely unrelated
  • DaMunkDaMunk Posts: 1,874 ★★★★
    Support is horrible. They outright lie about half the time. Unless is something easy you are screwed.
  • CoatHang3rCoatHang3r Posts: 4,480 ★★★★★
    If your tickets are as extensive and detailed as your forum posts I would have no clue why they could be perceived as being ineffective.
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