How you treat people joining new alliances
odani
Member Posts: 4 ★
This will be a long post... But to begin Id like to give you some background info.
One of my alli mate was hacked this weekend. Hes one of the officers. The hacker booted all of the alliance members (with the exception of the other officers and leader ofc).
We had a war going on. Other officers were quick to recruit all of us back. But since you have this rule that new alli members cant do basically anything the first day they join, some of us couldnt join in. (I think this depends on if the prev members actually joined before they got booted, but feel free to comment if you know). So that was basically a scrap war. Then since the next war started the next day night time (after 23 PM) since most of my alli didnt put defence down (they couldnt while the war was ongoing) we started this war with 1 (not even full) bg. So scrap this war as well... Now this will surely cause us to drop quite a bit. And I dont believe there is nothing we can do to give us some extra points, or anthing that would help us out here.
Thats the feedback I got from Customer service assistants.
On another note. Raid week... We completed all 3 maps 100% before this have happened. And again your customer service says "if you havent put up 1 single point in the event, youre not eligible to get rewards". Speechless.
This is not the first time I got shafted by your policy on "joining a new alliance" (which I dont even know how can you call the above scenario as a new alliance), but its just ridiculous. Sure its there to get some scammers and nasty behaviours punished. But what about cases like these? This is not normal. There needs to be a change, or at least special exclusions.
One of my alli mate was hacked this weekend. Hes one of the officers. The hacker booted all of the alliance members (with the exception of the other officers and leader ofc).
We had a war going on. Other officers were quick to recruit all of us back. But since you have this rule that new alli members cant do basically anything the first day they join, some of us couldnt join in. (I think this depends on if the prev members actually joined before they got booted, but feel free to comment if you know). So that was basically a scrap war. Then since the next war started the next day night time (after 23 PM) since most of my alli didnt put defence down (they couldnt while the war was ongoing) we started this war with 1 (not even full) bg. So scrap this war as well... Now this will surely cause us to drop quite a bit. And I dont believe there is nothing we can do to give us some extra points, or anthing that would help us out here.
Thats the feedback I got from Customer service assistants.
On another note. Raid week... We completed all 3 maps 100% before this have happened. And again your customer service says "if you havent put up 1 single point in the event, youre not eligible to get rewards". Speechless.
This is not the first time I got shafted by your policy on "joining a new alliance" (which I dont even know how can you call the above scenario as a new alliance), but its just ridiculous. Sure its there to get some scammers and nasty behaviours punished. But what about cases like these? This is not normal. There needs to be a change, or at least special exclusions.
3
Comments
Piece of advise, find a new alliance before you invest too much time and get docked.
If you are saying that Support said people would need to have points to qualify (implying nobody, except non-kicked officers, had any points once they returned) ?
Is it just visual for you that it doesn’t show points for others, like maybe on other's systems it shows that THEY have points but not you or rest ?
If so, maybe they'll still get the rewards.
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AW, have leadership ask Support to make sure that those returning people still have credit towards the 5 qualifying wars needed for season.
And re-iterate to them, if the RAIDS was not gonna count those ppl as back in, that since they had already 100 Explored RAIDS, that they couldn’t have a chance to earn more points, because they were already finished on the map.
Really not anything Support can do as to adjusting the affected Wars (points, Win/Loss, etc)
In any case, it looks like customer service people gave us a scare. We got our Raid rewards in the end.
As for war Im pretty sure nothing will happen as some pointed out above.
And such person who had officer's info from some time in the past, maybe someone recently let go from alliance (?), etc, decided to use account alliance sharing info they had to get back at the Officer or Alliance.
As mentioned, DON'T SHARE (no matter if within the alliance, or to anyone else).
Could have also been a current officer just ticked off at people (but of course, they are not gonna admit it).