Forums communication..

Sbkrueb · December 12

Is there anyone from Kabam reading the chats? There have been multiple issues that people have brought up that have had radio silence for 4 days now.

Its like when all the bugs hit they stop responding at all. It was better for awhile but this week is about as bad as ever as far as lack of communication or acknowledgment.

All I know is if I ignored my members for days on end I would be having a rough conversation with my bosses.

It makes it seem like the issues we are raising could not be less important.

Bendy · December 12

Sbkrueb said:
Is there anyone from Kabam reading the chats? There have been multiple issues that people have brought up that have had radio silence for 4 days now.

Its like when all the bugs hit they stop responding at all. It was better for awhile but this week is about as bad as ever as far as lack of communication or acknowledgment.

All I know is if I ignored my members for days on end I would be having a rough conversation with my bosses.

It makes it seem like the issues we are raising could not be less important.

Just because they dont respond doesnt mean they havent sent it over to the game team

Sbkrueb · December 12

There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.

BringPopcorn · December 12

Sbkrueb said:
There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.

It would also help if people didn't make 50 posts...

GroundedWisdom · December 12

The Forums are first and foremost for us to discuss the game. They don't/can't respond to everything. They do the best they can to interact with us on here, but it isn't a mandatory thing.
Furthermore, there is a process to reporting issues. There's far too much venting on here without the appropriate information.

Furrymoosen · December 12

BringPopcorn said:

Sbkrueb said:
There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.
It would also help if people didn't make 50 posts...

And that's the main issue right there. Kabam probably responds to at least 80% of the issues that come up on the forums, but rather than read the forums players decide to make more posts about issues that Kabam has already responded to. There's no reason for them to go into every post and give a copy and paste response when players can just look at the front page and read.

Can Kabam improve communication? Absolutely and then some. We can't seem to get much consistency there just yet. But they're responding to many more issues than players give them credit for.

Bendy · December 13

BringPopcorn said:

Sbkrueb said:
There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.
It would also help if people didn't make 50 posts...

And with so little info on some issues like if u see an issue describe it get a video expand on the point so kabam knows what they are looking for

BringPopcorn · December 13

Furrymoosen said:

BringPopcorn said:

Sbkrueb said:
There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.
It would also help if people didn't make 50 posts...
And that's the main issue right there. Kabam probably responds to at least 80% of the issues that come up on the forums, but rather than read the forums players decide to make more posts about issues that Kabam has already responded to. There's no reason for them to go into every post and give a copy and paste response when players can just look at the front page and read.

Can Kabam improve communication? Absolutely and then some. We can't seem to get much consistency there just yet. But they're responding to many more issues than players give them credit for.

Bendy said:

BringPopcorn said:

Sbkrueb said:
There should still be a bare minimum of acknowledgment.
For a basic example:

"The message screen being cut off is not intentional, ill send it over"

"Points for the solo event that was delayed and never acknowledged aren't awarding correctly, ill send it over"

Etc etc.

It takes 30 seconds to acknowledge a concern.
It would also help if people didn't make 50 posts...
And with so little info on some issues like if u see an issue describe it get a video expand on the point so kabam knows what they are looking for

People don't care about reporting a bug or getting info. They just want a straight answer to their own question. Its not like the forums start with creating a post. All they would have to do is click on recent discussions. Denounce laziness while being lazy.

CROSSHAIRS · December 13

They are just moderators

DNA3000 · December 13

Sbkrueb said:
Is there anyone from Kabam reading the chats? There have been multiple issues that people have brought up that have had radio silence for 4 days now.

Its like when all the bugs hit they stop responding at all. It was better for awhile but this week is about as bad as ever as far as lack of communication or acknowledgment.

All I know is if I ignored my members for days on end I would be having a rough conversation with my bosses.

It makes it seem like the issues we are raising could not be less important.

They could be less important.

Demonzfyre · December 13

Sbkrueb said:
Is there anyone from Kabam reading the chats? There have been multiple issues that people have brought up that have had radio silence for 4 days now.

Its like when all the bugs hit they stop responding at all. It was better for awhile but this week is about as bad as ever as far as lack of communication or acknowledgment.

All I know is if I ignored my members for days on end I would be having a rough conversation with my bosses.

It makes it seem like the issues we are raising could not be less important.

We've been through this a hundred times. Mods don't need to acknowledge every single post regardless of what you think.

Tony886 · December 13

People got spiderman twice, is that not enough to justify that they are working and fixing the issues.
Keep in mind, we are near holiday season and these people are keep working for us to have best holiday season for banquet and gifts.
So if you give them some rest and leave acknowledgement responsibility for them.
It would be helpful for them.

phillgreen · December 13

I'm important, and I demand an audience. I spent 8 bucks the other day.

PT_99 · December 13

It's forums not 24/7 chat support,

Forums communication..

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