We are aware of an outage currently affecting the game and are investigating. We will provide further updates when we know more. Thank you for your patience
The game is now back online for all platforms. Thank you for your patience during this outage.
Options
Comments
I normally would not tag you (especially all 3 of you). However based on my understanding, @SummonerNR have already their best to inform Kabm of this issue with Incursion, it happened at the start of the December update.
I can understand the during the Holiday period, the Kabam might be low on human resource, it can be understandable that there was no official response and updated on this situation.
However we are now coming close to the end of the Incursion season and we are passed the Holiday season. So I think it would be right for players to receive a proper response from Kabam on this matter and how it will be resolved.
I remember Kabam Crashed, stated on Kabam wanting players to be more engaged with the various game modes including Incursion (hence the Saga Incursion event). Well here right now you have a list of players that are active engaging with Incursion, grinding every months so they can have enough artifacts for Incursion 7* crystal (it already take long enough as it is). If Kabam is ignoring this and not provided the players with a response or a solution to fix it, then Kabam essentially is actively discouraging players of being engaged with this game mode.
With only a few days left to the end of the event, I would think that the simplest solution is to check Kabam data, and send out the missing artifacts to any players that completed Incursion this season.
Anyway hope we get an official response from Kabam soon. 😊
I'm also appreciate Kabam Crashed sharing the game insight, even though these things are way below his paid grace.
Let be clear everything I say here is not a personal attack on anyone at Kabam, just wish we got a bit more active present from the Community team. With so much "fund raising" achieved in this event.
Netmarble could do with invest some more into the Community team, it is an invest will improve turn over and dividends
It’s literally the EASIEST thing for them to comment on - either “hey this wasn’t supposed to happen, it’ll be fixed for the next incursions” or “for whatever silly reason this is just the way it is now”
But yet still… radio silence with an entire MONTH of us bumping the thread.
3 days left for this season of Incursion, does Kabam have any official update and resolution for the players?
I type in @ "Kabam (Osaurus) Rex"
I just add a space between the @ and " so you can see what I type.
Thank you so much for your response but I don't think the issue was properly addressed. Sure higher progression players are able to enter into zone 4 of incursions but they are ineligible to receive the usual rewards from this sector (i.e. the 5*/6* shards and the artifacts). Every month players have been able to collect rewards from the top 3 but this month it was only the top 2. This probably stems from sector 4's rewards getting locked to higher level players when the Saga Incursions are running. These shards and artifacts may be a small amount in the long run but 35.6k artifacts do make a difference.