The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

How hard is it for Kabam employees to hop on the forum and answer burning questions and problems

DeathmoreThanos49DeathmoreThanos49 Member Posts: 32 ★★
in General Discussion
Is it that much of an inconvenience to take 2 minutes to put out a response or statement. Is that not what you get paid to do?
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Comments

  • UnyonfaceUnyonface Member Posts: 643 ★★★
    As hard as it is for you to see a guardian make a post stating the game team is aware of the situation….
  • JLordVileJJLordVileJ Member Posts: 5,708 ★★★★★
    They have been
  • kvirrkvirr Member Posts: 1,148 ★★★★
    wdym ? Communications are great right now ?
  • RoggamRoggam Member Posts: 154 ★
    To be fair a post ahead of the raids in game announcement would have helped. Thanks KPW!
  • kvirrkvirr Member Posts: 1,148 ★★★★
    KabamPinwheel said:

    Should I change my profile pic to Sue Storm?

    :p

    actually that would be funny
  • BringPopcornBringPopcorn Member Posts: 6,421 ★★★★★
    As hard as finding questions that have been answered already....
  • kvirrkvirr Member Posts: 1,148 ★★★★
    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    well Mike is doing karate, dork is studying cus yk, dork, crashed is crashing out, and pinwheel is throwing pins at wheels.

    they are pretty busy
  • ContestOfNoobsContestOfNoobs Member Posts: 1,915 ★★★★★
    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!



    Also express arena is bugged and im paying for sigil 😭
  • DeathmoreThanos49DeathmoreThanos49 Member Posts: 32 ★★
    DNA3000 said:

    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

    Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

    If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

    Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
    Bro they can pull there phone out while there taking a dump and comment it’s not hard
  • kvirrkvirr Member Posts: 1,148 ★★★★
    DNA3000 said:

    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

    Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

    If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

    Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
    I think mike is hired for live streams, and obviously deep dives too.


    that seems to be his main job, and in managing discord I think
  • UnknownUnknown
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  • JLordVileJJLordVileJ Member Posts: 5,708 ★★★★★
    BloodyRose said:

    JLordVileJ said:

    They have been

    Unyonface said:

    As hard as it is for you to see a guardian make a post stating the game team is aware of the situation….

    Many people are starting many posts about the same ONE problem. Kabam can't and shouldn't be expected to respond in all the redundant posts.
    Yes I agree
  • KiptonadeKiptonade Member Posts: 260 ★★★
    I don’t know why they don’t either get more volunteers to help deliver messages and feedback or start hiring community staff across different time zones so at least there is some presence. The apologists will say that there are other games out there with worse communication but if that is the best argument you have then don’t bother. We’ve just seen what kind of money people are spending on this game it’s not unreasonable to expect regular and quality engagement with the team. Especially as there are now 4 and communication was better when there were 2 - that isn’t a personal critique of the current team as I expect roles and workload has changed since Jax and Mike left but more of a constructive point that something isn’t currently working as well as it could do.
  • DNA3000DNA3000 Member, Guardian Posts: 20,097 Guardian
    Gentsy12 said:

    @DNA3000 You’re joking right?! Any job I’ve been in has AT MOST a 90 day onboarding / probationary period where you can get away with “I’m still ramping”. I’m not calling for anyone to be fired but it’s been 6 months since Jax left, so let’s stop using the ramping excuse.

    While there are such jobs, I am unaware of any job of any professional consequence for which employees are not still ramping up after 90 days. In most game studios I have any knowledge of, the ramp up period is six months to a year for most jobs. The same is true in the financial sector, the healthcare industry, most software development teams I've seen, NetOps is usually six to twelve months, business analysts are typically four months, financial audit is 90-120 days minimum. I know someone in human resources who tells me the typical recommendation for onboarding policy is three months minimum for entry level positions, and six months to a year for higher level professional positions.

    The only job I'm directly aware of that has a shorter than 90 day onboarding is McDonalds. But I wouldn't call that a profession per se.
  • DNA3000DNA3000 Member, Guardian Posts: 20,097 Guardian
    KabamPinwheel said:

    DNA3000 said:

    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

    Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

    If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

    Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
    The only slight tweak I will say is that Mike has joined us on the community team, in addition to all the very many things he does in the battlerealm haha.
    Well, then it's his fault.
  • DemonzfyreDemonzfyre Member Posts: 22,574 ★★★★★
    DeathmoreThanos49 said:

    DNA3000 said:

    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

    Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

    If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

    Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
    Bro they can pull there phone out while there taking a dump and comment it’s not hard
    Probably easier than grammar is for you.
  • DNA3000DNA3000 Member, Guardian Posts: 20,097 Guardian
    DanielRand said:

    DNA3000 said:

    captain_rogers said:

    KabamPinwheel said:

    In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

    Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
    First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

    Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

    If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

    Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
    Are you a close up magician, because that's some amazing misdirection. Bottom line it that communication is lacking. Improvements are promised, but yet to be delivered. And I'm sorry but 6 months to "ramp up" is not an acceptable time frame to learn a job function, when that function is simple correspondence.
    I only respond to posts on the forums, not to bottom lines in your head specifically. A question was asked, and that question was "why is communication worse with four when it was better with two?" I responded to that question, not to whatever you seem to think the question I'm obfuscating was.
  • Wozzle007Wozzle007 Member Posts: 1,081 ★★★★★
    I think it might help if the community Guardians text colour was a different. Maybe not orange to separate them from Kabam employees, but a different colour to us regular forum users, so we can easily see that someone who is in the know about an issue and is has made the post.

    Personally I do find it frustrating that we don’t see Dork respond to much. Pinwheel certainly has since the Christmas / New Year period has ended. Appreciate there is a ramp up period to new roles but giving a little more love to some of the legitimate forum posts that probably should get some attention can only help the game and there own development experience.

    That being said for the game client issue, what else could they have added that DNA didn’t? He summed up the issue and let us know when the fix was in. I think the forum banner could have been up earlier but outside of that not much more could have been.

    People are frustrated about the Raids revives myself included, but realistically they probably want to see the community reaction as a whole before responding if we get a response at all. Not sure I really want a response as would likely be frustrated as doubt anything will change with it. It is what it is and time will tell if it impacts on player engagement.
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