Shown negative units on my account

Comments

• Furrymoosen Member Posts: 5,119 ★★★★★

  January 21 edited January 21

  If you've made any recent purchases, have you done anything through your app store or your bank account to recover those funds? I know you said you haven't made a refund, but that doesn't mean something else didn't happen.
  Negative units only happen if you've:
  Refunded a purchase through Google Play or the App Store
  Did a charge back on your bank or credit card account for a purchase
  Someone else did a charge back because you used some else's account, like a parent's account or (hopefully not the case) a stolen credit card
  
  If you can cross all of those possibilities off the list, submit a ticket to Kabam support. Unfortunately you won't be able to find a solution on the forums.

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• DNA3000 Member, Guardian Guardian › Posts: 20,250 Guardian

  January 21

  You need to open a support ticket with Kabam. Explain you have negative contest credit balance but you do not believe you refunded any purchases. Ask them for more information.
  
  If you share purchases method with anyone else, check to see if it wasn't someone else that cancelled or reversed a transaction.

  1
• Hades23 Member Posts: 11 ★

  January 22

  I did raise a ticket and I got a reply that it can't be fixed cause their system is showing that the refund did happen, so in any case, I'll take a break from the game, maybe quit entirely, don't really feel like growing my tb alt acc. To valiant and clear so much content just to get bodied by whales and valiants that have played for a longer time

  1
• BringPopcorn Member Posts: 6,681 ★★★★★

  January 22

  Hades23 said:

  I did raise a ticket and I got a reply that it can't be fixed cause their system is showing that the refund did happen, so in any case, I'll take a break from the game, maybe quit entirely, don't really feel like growing my tb alt acc. To valiant and clear so much content just to get bodied by whales and valiants that have played for a longer time

  What does that have anything to do with a refund?...

  1
• DNA3000 Member, Guardian Guardian › Posts: 20,250 Guardian

  January 22

  Hades23 said:

  I did raise a ticket and I got a reply that it can't be fixed cause their system is showing that the refund did happen, so in any case, I'll take a break from the game, maybe quit entirely, don't really feel like growing my tb alt acc. To valiant and clear so much content just to get bodied by whales and valiants that have played for a longer time

  You sound less like a player experiencing a bug, and more like a disgruntled player who decided to refund a purchase on a whim and was unaware of the consequences of that, and now is looking to justify that sequence of actions through indignity.

  7
• ChaosMax1012 Member Posts: 3,129 ★★★★★

  January 22

  Just use your infinity to revert the transaction. Also pretty sure Yuji is just pranking you. Seal you around!

  0