Kabam, We need to talk….
Phalmorious001
Member Posts: 11 ★
Let me preface this by saying that I appreciate that this game exists. With that out of the way let's discuss how Kabam can improve 
1. A complete lack of understanding of their target audience
I really don't care what excuses Kabam has to say about this but it remains a fact that they do not know how to handle the player base whatsoever. There are a couple of reasons why this is evidently true.
Firstly, kabam cannot effectively resolve issues with their player base on forum posts and clearly have terrible PR training. I've been here for 5+ years on the forum almost every day and I have only seen one or two out of hundreds of decent responses made by a kabam member on this forum that actively gives fully transparent information with intent as to why they cannot do something or why something is not going according to plan. Where is the B2C communication that makes us feel like you're looking at us as money bags not people? You need to Admit you don't understand what you are doing with PR because we all can tell. To fix this, Actually start building those relationships with us, respond to every forum post that questions some type of problem as soon as it comes up, give shards for participating in feedback surveys, you can't improve if you don't engage with your audience and provide incentives for doing so. There should be a minimum of 5+ employees looking at the forums every workday, every work hour, commenting and bringing up every single problem that was stated up with the team and giving a response as quickly as possible. For even more effect, everytime a change is made to a champion, event, bug, put it in the in-game mail so players can easily access game altering information.
Secondly, Work on fixing the game before you add any additional content. I know this may sound stupid, but sometimes you need to take 2 steps back before you can move forward. Work on fixing every single bug and player-test all of the updates a week to a month or two before it comes out with people who play the game regularly so you can catch any bugs before it hits the fan. Go back and figure out where the problems in the community have occured and fix them ASAP. Most importantly do not, I repeat, do not ignore people with suggestions and problems. Additionally, If you need some time to go back and rethink your strategy, take the time to do so, but make sure to give generously rewarded compensation for the lack of content produced during that time to thank people for sticking around while you figure some things out. Heck even put in a quick poll to find out what players are finding the most frustrating
2. Substantially outdated rewards
This shouldn’t be a problem, but it is. In alliance quest and war, battlegrounds, incursions, and regular event quests all of the rewards for completing need to be updated at least every 6 months with the state of the game and current ability to acquire resources. Right now the rewards are from 2-3 years ago and don't at all reflect where certain players are in the game and the rewards that are being given out in other content. Where is valiant difficulty for event quests and why is thronebreaker a 6* for full exploration when it should be in completion. In incursions, zone 6 should be 8k-10k+ artifacts per room. In battlegrounds, 7 star shards should not be 16x what 6 star shards are; 5x-8x at most. Overall, the rewards are just not relevant enough to warrant anyone even trying to play the game. It takes 10-30 minutes to update this stuff. I don't understand why these specific aspects aren't being taken care of. The end game content and story content is great, keep that, but it just feels so dead in all other rewards that it’s not worth the energy or time to complete or explore anything anymore.
3. Battlegrounds
On the topic of battlegrounds it's no longer about skill, it’s about who has the most money. Seriously it's a big problem, so start matching players with similar roster power in the victory tracks. Several players have been complaining about this and it really needs to be taken care of immediately. Yes this has been talked about but It's very frustrating and annoying to be playing against someone who has a 30k power average per champion roster and you who only has a 20k power average per champion roster. Why would anyone want to keep playing if it’s unreasonably difficult and hard to reach the next tier and they keep losing over and over when they have not even completed the victory track. Here is some insight into how battlegrounds should be viewed: victory track is completion and the gladiators circuit is exploration. It should be easy to progress through the victory track, but it is up to players if they want to extend their rewards beyond vibranium 1 and take on a more difficult challenge.
On a final note: I wouldn’t be so hard on the team if everything was going smoothly and people in the game weren't complaining all the time. Where there is a problem or an error there is an opportunity to build transparent relationships with your player base.
1. A complete lack of understanding of their target audience
I really don't care what excuses Kabam has to say about this but it remains a fact that they do not know how to handle the player base whatsoever. There are a couple of reasons why this is evidently true.
Firstly, kabam cannot effectively resolve issues with their player base on forum posts and clearly have terrible PR training. I've been here for 5+ years on the forum almost every day and I have only seen one or two out of hundreds of decent responses made by a kabam member on this forum that actively gives fully transparent information with intent as to why they cannot do something or why something is not going according to plan. Where is the B2C communication that makes us feel like you're looking at us as money bags not people? You need to Admit you don't understand what you are doing with PR because we all can tell. To fix this, Actually start building those relationships with us, respond to every forum post that questions some type of problem as soon as it comes up, give shards for participating in feedback surveys, you can't improve if you don't engage with your audience and provide incentives for doing so. There should be a minimum of 5+ employees looking at the forums every workday, every work hour, commenting and bringing up every single problem that was stated up with the team and giving a response as quickly as possible. For even more effect, everytime a change is made to a champion, event, bug, put it in the in-game mail so players can easily access game altering information.
Secondly, Work on fixing the game before you add any additional content. I know this may sound stupid, but sometimes you need to take 2 steps back before you can move forward. Work on fixing every single bug and player-test all of the updates a week to a month or two before it comes out with people who play the game regularly so you can catch any bugs before it hits the fan. Go back and figure out where the problems in the community have occured and fix them ASAP. Most importantly do not, I repeat, do not ignore people with suggestions and problems. Additionally, If you need some time to go back and rethink your strategy, take the time to do so, but make sure to give generously rewarded compensation for the lack of content produced during that time to thank people for sticking around while you figure some things out. Heck even put in a quick poll to find out what players are finding the most frustrating
2. Substantially outdated rewards
This shouldn’t be a problem, but it is. In alliance quest and war, battlegrounds, incursions, and regular event quests all of the rewards for completing need to be updated at least every 6 months with the state of the game and current ability to acquire resources. Right now the rewards are from 2-3 years ago and don't at all reflect where certain players are in the game and the rewards that are being given out in other content. Where is valiant difficulty for event quests and why is thronebreaker a 6* for full exploration when it should be in completion. In incursions, zone 6 should be 8k-10k+ artifacts per room. In battlegrounds, 7 star shards should not be 16x what 6 star shards are; 5x-8x at most. Overall, the rewards are just not relevant enough to warrant anyone even trying to play the game. It takes 10-30 minutes to update this stuff. I don't understand why these specific aspects aren't being taken care of. The end game content and story content is great, keep that, but it just feels so dead in all other rewards that it’s not worth the energy or time to complete or explore anything anymore.
3. Battlegrounds
On the topic of battlegrounds it's no longer about skill, it’s about who has the most money. Seriously it's a big problem, so start matching players with similar roster power in the victory tracks. Several players have been complaining about this and it really needs to be taken care of immediately. Yes this has been talked about but It's very frustrating and annoying to be playing against someone who has a 30k power average per champion roster and you who only has a 20k power average per champion roster. Why would anyone want to keep playing if it’s unreasonably difficult and hard to reach the next tier and they keep losing over and over when they have not even completed the victory track. Here is some insight into how battlegrounds should be viewed: victory track is completion and the gladiators circuit is exploration. It should be easy to progress through the victory track, but it is up to players if they want to extend their rewards beyond vibranium 1 and take on a more difficult challenge.
On a final note: I wouldn’t be so hard on the team if everything was going smoothly and people in the game weren't complaining all the time. Where there is a problem or an error there is an opportunity to build transparent relationships with your player base.
18
Comments
Got all the classics here-
1. Mods don't answer my threads with the exact answers I want so it's not transparent enough.
2. Stop making new content until bugs are fixed.
3. BGs is hard because other people have better rosters and I don't understand how competition works.
In fact, I think this was secretly a BG rant post that added stuff at the beginning to disguise it.
The comment about stopping content is just dumb, i’m sorry but they will lose a lot of their playerbase simply because there is nothing to do. No game i can think of would go on a hiatus like for that long for maintenance work. Maybe like a day or two but a week is way too long.
2) there are outdated rewards, but the game team will have a different perspective on how they want to the game to move forward from the playerbase. This is because the playerbase wants the best rewards now while the game team wants to prolong the game. There are definitely outdated rewards, but thats mostly rewards that don’t have a section for valiant such as eq etc.
"KaBaM yOu SuCk"
You've been on the forums for less than 4 years; 1,407 days to be exact. In those 1,407 days, you've made 90 visits to the forums; an average of once every 15.6 days. In those 90 visits, you've made 10 posts (congrats on the milestone), for an average of 1 post every 9 visits, or for the sake of your claim, 1 post every 140.7 days.
By my math, you should be seeing this comment on or around February 6th and I should get a response sometime around June 11th. Looking forward to it.
- Probably he knows more about how to run a game.
- how to don't build anything untill prev bug fixed
- how to Satisfy entire player base
- oh wait or he didn't know everything gets planned almost 6months ahead 🤣
I also just realized, I need to add an addendum to my post. When I said I was expecting a response from OP in June, I realize now that I was incorrect. OP has never responded to comments on a thread they've made, so I should not be expecting a response at all. Unfortunately math isn't the only developed pattern here.
Played X years, complain about the ammount of content, if the content was actually completed his roster wouldn't have such disparity. Saying his deck has 20k and opponent 30k pretty much tells you he must be a new Valiant, which at this point is the same as saying Paragon+. The average end game player has what? 15+ r3s?
At the moment my deck’s average rating is 25870 (no recoil). But I have alts whose decks are half that strength that are still reasonably competitive in VT. A 20k deck (assuming the rank ups are smart) should be strong enough to get you into GC eventually with some effort.
30k average decks are still an unusual sight except in the higher tiers of GC (absent recoil).