Help with an issue

ChiragcoolChiragcool Member Posts: 49 ★
in General Discussion
Today I got AW rewards and instead of trading my loyalty crystal shatter for 7 star shards I mistakenly converted them to loyalty crystal shard. Can I write to support and ask them to convert them back?

Comments

  • Beerus2StrongBeerus2Strong Member Posts: 281 ★★
    I think certain requests should not be granted honestly. "I did this when all I wanted to do was the opposite" is so rife nowadays.

    If it's the game costing you resources that I understand but players should own up to their mistakes.
  • DarkQuakeDarkQuake Member Posts: 137 ★
    They wont give them back as it was a mistake you made as a player. If it was a bug then they would have to.
  • JESUSCHRISTJESUSCHRIST Member Posts: 1,881 ★★★★
    Yes you can write to support and ask, no harm trying

    Whether they will do it is up to them really
  • ChiragcoolChiragcool Member Posts: 49 ★
    JESUSCHRIST said:

    Yes you can write to support and ask, no harm trying

    Whether they will do it is up to them really

    Yeah did that, let's see.
  • JustagodJustagod Member Posts: 20 ★
    I have made the same mistake.
    I wrote to support and they fixed it.
  • ChiragcoolChiragcool Member Posts: 49 ★
    Justagod said:

    I have made the same mistake.
    I wrote to support and they fixed it.

    Glad to hear this 😊👍
  • SummonerNRSummonerNR Member, Guardian Posts: 14,536 Guardian
    Loyalty Crystal SHATTER (from AW Season rewards)

    Is that the only 2 things we can use the Shatter on ? (in the Loyalty Store, but have to scroll all the way to bottom of that Store's items)

    * Towards LOYALTY CRYSTAL “Shards” (“Shards” in a different sense than normal, because then takes only 15 (?) shards to buy a Whole Loyalty Crystal, and from in same Loyalty Store as opposed to over in Crystals Tab)

    * Or towards 7* Crystal Shards.

    Note, takes 15 Shatter to get either one, the full 7* pool crystal, vs the 6-champ pool for Loyalty crystal.

    Is it ok to spend the “Shatter” soon as we get them each War season ? So there won't be anything further where holding onto a certain higher amount of Shatter will be needed later ?
  • ButteredPopcorn8008ButteredPopcorn8008 Member Posts: 389 ★★★
    SummonerNR said:

    Loyalty Crystal SHATTER (from AW Season rewards)

    Is that the only 2 things we can use the Shatter on ? (in the Loyalty Store, but have to scroll all the way to bottom of that Store's items)

    * Towards LOYALTY CRYSTAL “Shards” (“Shards” in a different sense than normal, because then takes only 15 (?) shards to buy a Whole Loyalty Crystal, and from in same Loyalty Store as opposed to over in Crystals Tab)

    * Or towards 7* Crystal Shards.

    Note, takes 15 Shatter to get either one, the full 7* pool crystal, vs the 6-champ pool for Loyalty crystal.

    Is it ok to spend the “Shatter” soon as we get them each War season ? So there won't be anything further where holding onto a certain higher amount of Shatter will be needed later ?

    Can you check on the weak spot bug in raids
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