**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Game down???
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As some of you have already noticed, the game is back up. We're very sorry for the frustration that this outage has caused. As a reminder, there is still a scheduled maintenance tonight.
Still need those boosts replaced. Would be nice to have both champs this disruption caused me to lose too @Kabam Miike
WHAT ARE WE SUPPOSED to do right now if we were in the middle of the Trial of the Infinite? All my boosts are gone and like I said in a previous post so is a 10% h&A boost.
Kabam Miike Posts:2,057Administrator ›
9:11PM
Mcord117 wrote: »
They don’t care and will do nothing
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
“We usually do” is terrible phrasing for someone whose job is communication. It infers that sometimes you don’t, for whatever reason. Not being harsh - comms is how I make my living.
The challenge is to live up to “we do” or “we rarely fail to...”. Stand by the positives. Make them happen. Put salt in the coffee for the guys who thwart your comms endeavours.
Wish I knew how to tag Kabam Miike in this.
As a fellow Canadian I am disappointed in this situation and will be appalled if it is NOT resolved in a satisfactory manner.
One thing I would like to see in the interests of transparency is a better communication for why these events happen and what is being done to reduce the chances of them happening again, if anything. In fact, it was implied when we had the Big Outage a while back that Kabam would explain what happened after they conducted an investigation to determine the source and extent of the problem. That explanation never happened.
The game has been undeniably more frequently plagued with connectivity and uptime issues that either affect everyone or affect subsets of players. As far as the players are aware, exactly nothing is being done to eliminate the source of these or articulate what's happening, separate from the T-mobile problem that occurred recently. And we only sort of know what the problem was generally related to explicitly because it affected players on a specific network, not because Kabam explained what the problem was, leaving players to speculate.
I've had significant experience with massively multiplayer games and I know the basics of how they operate. Unlike @Hershy above, I am surprised it happens as often as it does. Occasional problems like this are to be expected in a game like this. But the failure rate appears far higher than what I would expect or have generally experienced. This is currently outside the realm of "stuff happens" for me. Saying nothing except sorry, its back up now encourages players to believe Kabam either has no idea why these things happen or is incapable of doing anything to reduce the fault rate. Other games do tell players that the problem was here, and they are doing this or that to try to mitigate the problem in the future, so this is not something that there is some unspoken rule game operators should stay silent on. So for me, I have no reason to excuse silence in this area.
Just saying, it would alleviate customer relations quite a lot.
For shame Kabam
If the service is not good, you have to compensate somehow. Or you lose clients.
People spend money in this game, we can ask for a better service. And they are right to complain about this issue as this is the last day of the trials and the only day they could activate the boosts, even if you didn't need them.
It's responses like this that make us think you guys don't care and won't do anything. You just had emergency maintenance and that's going to roll shortly into scheduled maintenance not even 2 hours after.
Guys got booted out of of a time sensitive event with full boosts and we get scripted responses. This happens not just in the forum, but is the signature move of email support as well. Getting responses that don't address the specifics of an issue do give us the impression that you do not care. The responses are so generic they could be used for anything.
Do you have another gaming system? Doesn't happen on those games ever. Why is it a surprise it doesn't happen more this is a multi-million dollar game and it happens mouthly. Glad you're cool with an underperforming game that has weekly maintenance but can't keep the game up in between those times
i have work all day and can't play. My champs are locked in and I'm out 600 units. Still no answer or response? When the easiest solution is give EVERYONE the 6 infinite boosts. Those who used them won't need them. Those who lost them will use them. Those who didn't deserve them will use them in hopes of getting a break. Which will mean they will have to revive a lot which means more money for kabam. But still no answer? How hard is it to decide? It takes longer then the Ents in Lord of the Rings to decide. Sheesh. Their only recourse now is to gift everyone who lost the boosts on the outage the 700 5 star shards they would of earned for completing it. If I miss out because I am at work that there will be **** to pay.
If you believe those Trial of the Infinite boosts "didn't do much anyway" that says more about your knowledge of the game than it does about the players complaining the boosts were lost.
The unexpected outage and emergency downtime occurred two hours before scheduled maintenance.