The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

Game is banned in UAE (gulf) after the update? [Under Investigation]

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Comments

  • KisHinKisHin Member Posts: 58 ★
    Or even Du for that matter
  • ShaGaGyShaGaGy Member Posts: 73
    @KisHin no its not a telecom problem and they know that its a regional problem from their end but i dont know how long will it take them to fix it
    Its so frustrating and so annoying and i swear im really pissed off about the whole issue but they just dont care or idk they care about closing repeated threads and keeping the forums neat more than our problems ...

    @Kabam Zibiit still no fix ? Because i still CANNOT log in from the first try i have to sit there for 30-60 mins ...!!! Please we are literally begging for a fix
    And we are not even asking for any compensation we just wanna play
    Please
  • King_jer30King_jer30 Member Posts: 4
    They are trying to ignore us I guess. @Kabam Zibiit , you guys surely doesnt care right? We already told you the problem, still you don’t give us a fix.
  • King_jer30King_jer30 Member Posts: 4
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  • KisHinKisHin Member Posts: 58 ★
    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @ kabam Lyra

    Guys please can we atleast get a acknowledgment atleast and an idea what is going on

    How is this customer service when the customers are being outright ignored

    Or is it so y’all only like to respond to certain posts!!!

    We are completely stuck here and can’t play the game at all been over 2 months now
  • ShaGaGyShaGaGy Member Posts: 73
    Hello ? @Kabam Zibiit @Kabam Miike @Kabam Vydious @Kabam Loto @Kabam Wolf

    Is anyone of you working !? Or yall just grabing money from the rich ones and leave us to suffer ?
  • ShaGaGyShaGaGy Member Posts: 73
    @Kabam Zibiit @Kabam Miike
    Just got back from college and the game didnt work !

    I’ll keep updating you guys until you update us !
  • K24K24K24K24 Member Posts: 13 ★
    Still can't log in. It's been a week of "network issues". Doesn't matter if i uninstall or go to another network. The game just doesn't want me to log in without having a connection error for a week and then give less than 2 minutes of gameplay until another "network issue".
  • ShaGaGyShaGaGy Member Posts: 73
    @Kabam Zibiit @Kabam Miike
    Still no connection
    Still waiting for an answer !
    Why are you guys not responding ?
  • ShaGaGyShaGaGy Member Posts: 73
    https://youtu.be/Wahx_2D2-QM

    @Kabam Miike @Kabam Zibiit @Kabam Wolf @Kabam Vydious @Kabam Loto

    Who is gonna compensate me that ? Hah ?
    Shame on you
    Shame on all of you ..
  • mavis_elaymavis_elay Member Posts: 19 ★
    @Kabam Miike @Kabam Zibiit @Kabam Rose @Kabam Vydious

    We hope that this issue is addressed in today's update.
  • 120majid120majid Member Posts: 7
    @Kabam Miike
    is this game for all People or only somebody People?
    WHY banned this game
  • KisHinKisHin Member Posts: 58 ★
    I feel they ain’t bothered about it only guys
    Gonna be a whole 2 months soon and still issues going on

    Right when the game is providing us with better rewards

    Just super!!!!

    Full service yet the game won’t connect
  • KisHinKisHin Member Posts: 58 ★
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  • NamronstrykerNamronstryker Member Posts: 25 ★
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  • KisHinKisHin Member Posts: 58 ★
    Damn that’s a high speed connection and still issues

    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @kabam lyria

    Guys now what y’all have to say
    Even with high speeds still issues
  • ShaGaGyShaGaGy Member Posts: 73
    @Namronstryker its funny how you show off with the high speed internet then you end up losing connection when you play mcoc lol !! .. sorry to see that man ! I hope they fix it or maybe it can magically get fixed
    otherwise Im gonna quit coz its not fun anymore ...
  • ShaGaGyShaGaGy Member Posts: 73
    Same stupid bug
    Different backgrounds !
    3 months now !!

    @Kabam Miike @Kabam Zibiit
    r37pezjijfuq.png
  • RoonKhanRoonKhan Member Posts: 40 ★
    This is so tense, I haven’t done dungeons as I cannot connect , its frustrating which will definitely leads to quit playing for majority of players including me, i got a reply from kabam support thats issue is not related to kabam, so we have no one who can solve this
  • WhiteBishopWhiteBishop Member Posts: 28
    Guys, when we are in the minority, don't expect anything to be done soon. Stop spending if you are not free to play even if it is a small amount. Rate them in their respective store.
  • KisHinKisHin Member Posts: 58 ★
    @RoonKhan that’s the same answer I got issue from telco side and nothing they can do
  • NamronstrykerNamronstryker Member Posts: 25 ★
    edited April 2018
    Still same issue
  • NamronstrykerNamronstryker Member Posts: 25 ★
    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit

    U need to contact Etisalat...
    The Game is not working on any etisalat connection
    But it works on DU connection
    Kabam need to contact etisalat
    I talk to etisalat but they don’t listen to me
    They told me this is not etisalat problem..
    Not it’s kabam turn
    Kabam need to contact Etisalat
  • KisHinKisHin Member Posts: 58 ★
    @Namronstryker bro I have been telling kabam to do that since 2 months now sent email written on this forum etc

    They can’t be bothered about the player base here

    If you are sure it’s only a Etisalat thing and not with DU then perhaps it’s the 5g upgrade Etisalat is currently doing right now they started it in March and said be for around 3 months but I still can’t see how it should effect our game non stop but I might be wrong

    Still I feel kabam should contact Etisalat as it is only the game provided by them that is an issue!!!! And not any other developer

  • ShaGaGyShaGaGy Member Posts: 73
    I got contacted by zibiit and he told me its not their fault
    He told me that they checked everything they could but they didnt find anything out of place

    And on that note i’ll stop playing for the next few months
    I know i’ll lose lots of good stuff but there is no other way

    Thanks @RoonKhan for starting this post
    Even though it didnt help but it gathered us around haha
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey everyone, after our continued investigations into this matter, we have not been able to find any issue between our servers and those involved in routing data in the UAE region. Based on the data we've found and that we have received from people using this internet provider, the issues appear to stem from the Etisalat network and are out of our control. Based on our findings, the best course of action we could recommend would be for those who are having trouble connecting through Etisalat to get in contact with Etisalat and see what troubleshooting steps they may have available for their network.
This discussion has been closed.