**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
You'd think an issue resulting in a player not even having the opportunity to even try to purchase units would be responded to ASAP, especially when he's trying to spend money.
We are still working through the issue and will make sure that everyone gets the items that they purchased.
That's not an answer. Are we going to have to re-purchase the items or are they going to be added to our accounts? If we have to re-purchase than you enabling the offers today does no good since the Google refund takes days.
We have a little bit of an update for you all on this. We have started getting reports (internally and externally) that Google has begun refunding these purchases. We will be working with their information to ensure that all of our impacted Summoners are taken care. This does mean that this will take longer than we had expected, and apologize for the additional wait time.
We will also be holding on re-enabling the offers until after we are able to resolve this problem, so nobody will have to miss out due to timing.
We have just received some more information on this topic from Google Play. They have advised us that they are in the process of refunding all purchases that were made during the incident period, and will be reaching out to everybody that was affected via e-mail.
If you made a purchase and were charged, but did not receive your Units or Items, and you have not been contacted by Google Play, please reach out to them directly.
If you would still like the Units or Items that you attempted to purchase, you can repurchase them at your convenience.
We will have a date for you all soon on when we can re-enable the limited time offers that were available July 16th for affect Summoners, but want to ensure that you have received your refund before we do.
We're currently waiting on word that this has all been taken care of before we can commit to a timeline on that. I know it's frustrating to wait, but we don't want a situation where we re-enable the offers, and some players still haven't received their refund. That wouldn't be fair to them.
We are going on a week, and three days since an update. What is going on?
Um Kabam Miike, could I ask a question? I didn't have the units to purchase the greater crystal shard cache on the 16-17th as my birthday was on the 19th and my family gifted me enough ios gift cards so I can get the offer if I wanted to... I wasn't affected by this issue but I was wondering if please, you guys could re-enable the offer for me too? Thanks so much! My in game name is Lujarandlukey98
Thank you so much!
Short answer. No. We've been waiting a week and it still hasn't happened. They already stated it would only be re-enabled for those affected by the units purchased problem.
Please confirm that tickets submitted about these other limited time offers WILL be honored when you finally re-enable offers for those of us that were affected by this.
Thank you.
You've made a purchase from Kabam, Inc. on Google Play.
Order number: GPA.3347-3705-2650-42174
Order date: 09-Jun-2018 00:58:24 IST
Item Price
THE DAILY SPECIAL (MARVEL Contest of Champions) ₹400.00
Total: ₹400.00
If you had a purchasing issue on July 9 it is unrelated to the issue in this particular discussion. The email address you posted above is not a correct method to contact support so you will not get a response there. Please contact support by going to the gear icon in game and clicking "Support" under the Account header. From there you can open a support ticket and the team will be able to investigate this problem for you.
Hi!
We don't have an update yet on when we'll be re-running the offers. Once we do we'll let players know.