iPhone Xs Control Issues

ScabbymangoScabbymango Member Posts: 50
in Bugs and Known Issues
I got the new iPhone Xs on Friday and after setting it up on Saturday I have found control issues. Things like when I hold block down to say heal blade my champ after initially holding block will just dash forward. Or whilst holding block defending from getting hit the block drops so I get hit. Also after holding block and then going to evade back the champ doesn’t respond and doesn’t do anything.

iPhone Xs 64GB
iOS 12.0

I will be playing in wars with my old phone until this is resolved and it is totally unpredictable.

Comments

  • OmniOmni Member Posts: 574 ★★★
    Yeah...get used to it. I’ve had my x for almost a year now
  • RhalRhal Member Posts: 1
    I'm having the exact same issues. When I go to dash backwards from a block my hero instead drops block and does nothing. A dash back to block will have the hero not do anything as well, if I try to double dash backwards the second dash will have the hero stand there and do nothing.
  • UnknownUnknown
    This content has been removed.
  • wensan312wensan312 Member Posts: 12 ★
    And mine phone too. Some time, the dash forward or evade won't register base on my finger. I had already spend more than 3400 units for team revivie. Kabam can go check my purchased in my acc. This is ridiculous.
  • ScabbymangoScabbymango Member Posts: 50
    It seems they’re aware of an issue and looking into it
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi,

    We are aware of some control sensitivity issues specifically with the new iPhone XS. This is related to the DPI of these new devices. We'll have a fix on the way coming in an update soon. Thanks for your patience!
  • ScabbymangoScabbymango Member Posts: 50
    Thanks for the positive response!

    If you want any help testing a fix I am willing to help, playing to a pretty high standard been a tier 2 alliance that’s currently in Platinum 2 season position with over 3 1/2 years of experience playing the game I may be able to add something ;)
  • ArrsssArrsss Member Posts: 41 ★
    I’m having the same issues. Glad to hear it’s being worked on.
  • TankRT83TankRT83 Member Posts: 112 ★
    I’m having the same issues on an iPhone X, not Xs
  • ScabbymangoScabbymango Member Posts: 50
    Bump FYI
  • SwappydooSwappydoo Member Posts: 21 ★
    Just got the iPhone xs and I am having similar issues but also after a combo i am sometimes unable to dash back which resulted in a combo to the face. It does not always happen but it has cost me in map 6
  • UnknownUnknown
    This content has been removed.
  • HoochieMCOCHoochieMCOC Member Posts: 372 ★
    I’m on Xs Max, having the same issues. When can expect a fix?
  • MadTitan616MadTitan616 Member Posts: 30 ★
    Same with XS Max. Though, not always.
  • DestrothDestroth Member Posts: 1
    XS Max here. Having the same issue with champ dashing forward
  • ScabbymangoScabbymango Member Posts: 50
    Just the Xs for me. It must be an issue with other games as well because I play a game called 3D Sniper as well and when zooming in fully on that it was twitching all over with the slightest movement, they patched their game yesterday and the controls are working as intended again now :)
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    HoochieMCOC wrote: »
    I’m on Xs Max, having the same issues. When can expect a fix?

    Hi,

    This specific control issue with the iPhone XS and XS Max will be resolved in the 20.1 game update. So really soon!
  • defcatdefcat Member Posts: 6
    edited October 2018
    Hi,

    This specific control issue with the iPhone XS and XS Max will be resolved in the 20.1 game update. So really soon!
    @Kabam Lyra

    I have the new XS max and i am was experiencing these issues, which i feel may have improved. But now i am finding difficulty with long evades. This morning in the Occult room i got hit several times by a gambit S2 when i was trying to out range the last hit of the attack. Yes, i can be a bit of a scrub sometimes but it was doing it consistently and i am confident it was not me as i used to have no issues with this SP attack. Can you shed any light on this?

    Regards,

    Def


    Post edited by Kabam Lyra on
  • Tgreatone316Tgreatone316 Member Posts: 1
    Has this been fixed because I am still having the issue on an iPhone XS Max 256GB running IOS 12.1. It really stinks having to fall back to an iPhone 7.
  • NastyJ74NastyJ74 Member Posts: 26 ★
    Could you confirm if this has been resolved please? I have an iPhone Xs and am still experiencing my champs running forward when I’ve just pulled back and performing other actions when I’ve not touched the screen.
    I see it was mentioned it would be resolved in 20.1 but can’t see anything in the change log. @Kabam Lyra
    Thanks.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    NastyJ74 wrote: »
    Could you confirm if this has been resolved please? I have an iPhone Xs and am still experiencing my champs running forward when I’ve just pulled back and performing other actions when I’ve not touched the screen.
    I see it was mentioned it would be resolved in 20.1 but can’t see anything in the change log. @Kabam Lyra
    Thanks.

    Hello,

    The specific issue related to controls on iPhone XS and XS Max was resolved as noted in the 20.1 update. This may be an unrelated performance issue. If you can, please post in our iOS performance thread at the top of the bugs section, using the template provided so we can have more details about the problem. Thank you!
This discussion has been closed.