Thank you for sharing this information. We've passed it along to the rest of the team for investigation. As soon as we have an update on the issue, we'll be sure to let you know.
I'm also facing the same issue on Google pixel with android 9.
Please don't let us miss on this exciting symbioid event and occult labs. It's already been more than 48 hrs.
It's been almost 6 days @Efflux1990 lol. Since last Tuesday morning we can't open the game past the 2nd loading screen (venom the duck). I'm shocked that they allow tickets to be closed when a problem isn't resolved. The ticket should be directly linked in whatever bug tracking system they use so that the bug is linked to the issue. Then when the bug is fixed they can close off all of the reported issues and contact the users who were effected much more simply.
Missed this entire aq series and 2 wars now, working on 3, plus a week of arenas inuding t4b. Not to mention all of the events going on this month. Hope my symbiod buddy didn't die from boredom. Also I'm sure my item stash is much lighter from expired items and who knows what else.
It's been almost 6 days @Efflux1990 lol. Since last Tuesday morning we can't open the game past the 2nd loading screen (venom the duck). I'm shocked that they allow tickets to be closed when a problem isn't resolved. The ticket should be directly linked in whatever bug tracking system they use so that the bug is linked to the issue. Then when the bug is fixed they can close off all of the reported issues and contact the users who were effected much more simply.
Yeah, the worst part is closure of tickets with problem resolution. Agreed @CaptainStevio
Why do they keep passing it on to their team. We have been saying the same thing for a week now and still nothing has got done or a time frame of when we can expect to play the game again. This is so frustrating just fix the damn game already.
Think I found the proper thread here @ mods.
Also have a Pixel 2 XL. Thinking that maybe this is related to images not loading issue? Pixel 2 XL may handle it worse? Only trying to help.
In-Game Name: tmorri5
Device and Model: Google Pixel 2 XL
Device Operating System: 9 android
Cellular or WiFi: Wifi and mobile
Game Version Installed: 20.1.0
Game Modes: All
Description: tmorri5 account will not load past 2nd Venom the Duck screen. Note that my alliance mates say I'm online when it's stuck on loading. If I sign on to a 2nd test account, I get the same disappearing images as described. If I then log into tmorri5, same disappearing images, then it freezes on home screen. Tried all troubleshooting methods. Will wait for patch.
Thanks.
Found solution for Pixel 2 XL (works!!):
If you have another Android 9 device (required) you can open your game on it, go to:
Android/data/com.kabam.marvelbattle, use any rar/zip app to compress, save rar on google drive (easiest), open other device, download rar file, extract it to same location and overwrite all existing. kaBAM, Bob's you're uncle! If it's your own cache it works well, I wouldn't recommend downloading other people's cache.
@ mods just want to check here with you on this one but copying your own cache is a 100% valid solution for Pixel 2 XL.
Apparently still no fix as mine went down today. Pixel XL, 9. It's been slowly bugging out for a few days. Missing images, freezing, lagging. You guys all know, the usual. Sadly, flipping through forums I see this has been an issue since around the first of the month. I am not understanding why there has been no response to these issues. I know I can copy, zip, flip, trip, etc. The fact is I shouldn't have to do any of that.
Four days since they made a comment, smh. I haven't had many technical issues before so never realized how unresponsive they are. I guess not being able to play isn't a major issue if you decide to quit.
I got this ridiculous response after submitting a support ticket. Support asked me to reinstall the application, and now I can not access the game. Mind this is in the middle of the last war in AW seasons. How will my Alliance and I be reimbursed for this incompetence?
Ok we can be understanding and all that fixes take time. But come on now, it's been a week now. So much missed in game. Can we get an update on when this will be fixed. Really compensation needs to happen as well but get us back in game before we just choose not to bother coming back at all.
im getting stuck in the loading screen and it will stay in the loading screen for hours and it wont load up i try any thing by clearing the cache, to reinstalling the app and asking help from kabam and is still letting me do that and the problem is that it does that when i loging in the kabam account or in google play account and i have so many stuff and im trying to recuperate my account.
So I check the app store. I see there's an update to the game. Start getting my hopes up and nope. The newest update doesn't let us in game. Beyond disappointed. Please fix this so we can play again.
So I check the app store. I see there's an update to the game. Start getting my hopes up and nope. The newest update doesn't let us in game. Beyond disappointed. Please fix this so we can play again.
New update didn't fix the asset file issue with Android 9 either. I posted about it immediately, with screen shots and bug details, as well as the format-requested device/mode/etc details. It took 3 minutes for the post to be deleted.
Hey guys so I have contacted kabam support at least 7 times now and still haven't gotten my issue resolved. I'm playing in a Google pixel 2 and using WiFi. My wifi is att u verse and my data is Verizon. My gt is WetSnow125. So my issue is I originally had 2 profiles and I so I Everytime I logged into my game I had to go to log in option s sign in with kabam and then I had an account linked so I would log in. So I asked if there was a way to get rid of the first account that would pop up on my screen when I logged into the game and I got told by kabam to l.hit logout then log back in using kabam account so okay no issue. But when I did that what started happening is I would log in and my account would log me in but I would have these white boxes where my personal and alliance goals or whatever you call em are at. I'll add a picture. So then I deleted the app and redownloaded it and tried to do the original login like I said before and now when I log in with my kabam account I get a never ending loading screen where the cog keeps on spinning and I have let my phone sit for like a half hour before. I have soft reset my phone I have cleared my cache I have force stopped the app and I have done these things like 10 times now and no resolve and I can't find any discussion about anyone else having the issue. Thanks in advance for the help guys
Working as intended ^^ there was a small update last night, it changed nothing on my end. It was probably related to AW and not the HUGE issue with Android 9
There has been 7 days since this issue began, a scheduled maintenance and a patch in the playstore. The issue persists and has been 5 days since kabam has offered any explanation of what is going on or why this hasn't been resolved yet. I think we owe a response with substance rather than "we have brought this up to our support team".
Found solution for Pixel 2 XL (works!!):
If you have another Android 9 device (required) you can open your game on it, go to:
Android/data/com.kabam.marvelbattle, use any rar/zip app to compress, save rar on google drive (easiest), open other device, download rar file, extract it to same location and overwrite all existing. kaBAM, Bob's you're uncle! If it's your own cache it works well, I wouldn't recommend downloading other people's cache.
@ mods just want to check here with you on this one but copying your own cache is a 100% valid solution for Pixel 2 XL.
I am actually able to login with my Pixel 2 on Android 9, but my avatar is blank and when I open a quest map all of the champions are blanked out and after a minute or two, the game locks up. I can't really do anything even though I can actually get into the game.
Well after no announcement from kabam or their moderators in here. We've been on our own. After the msg from @Efflux1990 , I uninstalled and started from scratch. I'm up and running again.
Comments
I'm also facing the same issue on Google pixel with android 9.
Please don't let us miss on this exciting symbioid event and occult labs. It's already been more than 48 hrs.
Yeah, the worst part is closure of tickets with problem resolution. Agreed @CaptainStevio
Also have a Pixel 2 XL. Thinking that maybe this is related to images not loading issue? Pixel 2 XL may handle it worse? Only trying to help.
If you have another Android 9 device (required) you can open your game on it, go to:
Android/data/com.kabam.marvelbattle, use any rar/zip app to compress, save rar on google drive (easiest), open other device, download rar file, extract it to same location and overwrite all existing. kaBAM, Bob's you're uncle! If it's your own cache it works well, I wouldn't recommend downloading other people's cache.
@ mods just want to check here with you on this one but copying your own cache is a 100% valid solution for Pixel 2 XL.
I got this ridiculous response after submitting a support ticket. Support asked me to reinstall the application, and now I can not access the game. Mind this is in the middle of the last war in AW seasons. How will my Alliance and I be reimbursed for this incompetence?
New update didn't fix the asset file issue with Android 9 either. I posted about it immediately, with screen shots and bug details, as well as the format-requested device/mode/etc details. It took 3 minutes for the post to be deleted.