**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

No act 6 rewards!!!

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Comments

  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    You're not getting what I'm saying. People are upset, that's fine. Incorrect information is not accurate. As far as Support knows, the issue is resolved. They have updated people along the way, and the message in-game indicated it will take a day, or more. What we're discussing here is that Support wasn't aware that they were still in the process of sending out Rewards, and that's an argument that won't go anywhere because they're not responsible for knowing.
  • GroundedWisdomGroundedWisdom Member Posts: 36,520 ★★★★★
    Is there a better way? Perhaps, perhaps not. What you're dealing with is people coming here, reading the responses all along, and immediately after, inundating Support as if they can do something faster than the Devs. They have told people they were working on it, and until the issue was resolved, that's exactly what they were doing. Now they're working on getting the Rewards out. Which they notified everyone of within the game. Support is given a response from the Team to provide for the many, many Tickets they receive on the issue. There is nothing more that Support can do, that isn't already being done by the Devs. So do they need to know that they're working on it, and things will take time to get out? No. The Developers told people in an Email. All they know on their end is it was resolved. It's not the responsibility of Support to know every little detail. They're provided what information they need to do their job. If something is out of their scope, you probably will get a generic response, yes. That's all they can do.
  • 闪电的狗狗闪电的狗狗 Member Posts: 20 ★
    edited April 2019
    Greetings Summoner,

    Thank you for reaching out to us at Kabam Support. We understand that full rewards were not sent to all eligible players for the completion of Act 6 Chapter 1 recently. We apologize for what occurred and appreciate you giving us the opportunity to address this.

    Due to the many fast and helpful reports we received from our diligent community, our team was able to identify the issue that was causing the Act 6 Chapter 1 rewards to not be paid out to players properly. We are happy to announce that this matter has been resolved and all due rewards are being sent to the eligile players over the next day or so.

    We again apologize for any inconvenience caused by this reward error and are efforting to make sure this doesn't happen again. We hope that you have a great rest of your day and best of luck in The Contest!


    excuse me?nex day? and no compensation?
  • Shahriar_KM10Shahriar_KM10 Member Posts: 34 ★


  • AshKetchumAshKetchum Member Posts: 286 ★★
    Anyone get their rewards yet?
  • AshKetchumAshKetchum Member Posts: 286 ★★
    They sent emails out and admins have commented earlier in this thread.. so they have reached out.
  • Pete0078Pete0078 Member Posts: 7
    Hi @Kabam Miike
    Didn’t get an email or mention of rewards?

    Should I have?
    How do we check that we are getting rewards as due
  • 伝説の超暇人伝説の超暇人 Member Posts: 16
    I have not received any rewards and titles yet! I want you to respond promptly!
  • Pete0078Pete0078 Member Posts: 7
    Pete0078 said:

    Hi @Kabam Miike
    Didn’t get an email or mention of rewards?

    Should I have?
    How do we check that we are getting rewards as due

    Just got my mail - happy days now just wait
  • KincardineKincardine Member Posts: 25 ★
    Hopefully Kabam gets the rewards and Cavalier titles fixed today. Tomorrow is a holiday and we already know Devs dont do weekends.

  • synergy247synergy247 Member Posts: 306 ★
    Kincardine said:

    Hopefully Kabam gets the rewards and Cavalier titles fixed today. Tomorrow is a holiday and we already know Devs dont do weekends.

    Holding my breath... but judging by this last update they don’t do weekdays very well either lol
  • VTA92VTA92 Member Posts: 374 ★★★
    synergy247 said:

    Kincardine said:

    Hopefully Kabam gets the rewards and Cavalier titles fixed today. Tomorrow is a holiday and we already know Devs dont do weekends.

    Holding my breath... but judging by this last update they don’t do weekdays very well either lol
    At this rate I’m just wondering what will happen first, we get our Act 6.1 completion rewards and all the missed cavalier crystals OR Avengers Endgame hits theaters.

    What’s everyone’s vote?
  • JUICE313JUICE313 Member Posts: 26 ★
    AshKetchum said:

    They sent emails out and admins have commented earlier in this thread.. so they have reached out.

    They reached out with some BS. Daying our stuff was sent when it clearly wasnt.. so if this is reaching out just sad.. if they are in today im pushing Google play for every unit and odin spent on this act 6 expo.
  • Legacy09Legacy09 Member Posts: 29 ★
    @VTA92 I think Avenger will arrive first XD.
  • JUICE313JUICE313 Member Posts: 26 ★
    Arent in today.. well over the 6 day mark. Thats too long!
  • Mingo0312Mingo0312 Member Posts: 218 ★
    @Kabam Zibiit still no rewards even tho I got an email saying rewards sent out !! But nope no rewards what is going on we want answers
  • Beach_bum1122Beach_bum1122 Member Posts: 10 ★
    It’s beyond just the rewards, most of us have spent a lot of money to clear and then be able to update our champs for AQ, you need to offer fair compensation as well @Kabam Miike This is nuts
  • Denta89Denta89 Member Posts: 74 ★
    Beach_bum1122 said:

    It’s beyond just the rewards, most of us have spent a lot of money to clear and then be able to update our champs for AQ, you need to offer fair compensation as well @Kabam Miike This is nuts

    Thats right, i spend 33€ last saturday to explore act6 before AQ Starts, in this 5 days i could get the units with playing arena and dont needet to spend money

  • christianvdrchristianvdr Member Posts: 4 ★
    The rewards of act 6.1 do not arrive, they should part of giving us the promised rewards, a compensation for the time they take and for the wrongs committed since they have deceived us and we have invested time and resources.
  • CabalDarkholmeCabalDarkholme Member Posts: 0
    In a closed discussion it was stated by Kabam Mike:

    Summoners,

    We have identified an issue causing Summoners that complete or explore Act 6 Chapter 1 from gaining the rewards that they have earned. We are working to identify the cause of this issue and then will work on a fix. In the meantime, please continue to play through the content as you would. We will ensure that players that have missed out on their rewards will get them.

    Thank you for your understanding and patience.

    We have a new update incoming but it doesn't address this issue, I completed my first run of Act 6.1 nearly a week ago and haven't got any new word on this and don't have the Cavalier title or benefits so I am not getting access to the new cavalier crystals. Based on the statement above will I be insured all the missing cavalier crystals that I should have acquired over the last week or the coming months of missed benefits? It would be wonderful to know after struggling with this content that my efforts and resources were not in vain.
  • AshKetchumAshKetchum Member Posts: 286 ★★
    @christianvdr It's not deception.. It's a bug that effects our progress more than other bugs do. Let's not try and make conspiracies over this.
  • JUICE313JUICE313 Member Posts: 26 ★
    Sammynumnums said:

    Beach_bum1122 said:

    It’s beyond just the rewards, most of us have spent a lot of money to clear and then be able to update our champs for AQ, you need to offer fair compensation as well @Kabam Miike This is nuts

    I agree! I am waiting on my 4th 6 star. if it is a dud I'm quitting this game. First 3 were, Juggs, Doc oc, and cap america wwII..... But I am still a 5 and 6 star short on my roster. it could be a valuable dupe or a game changing 6 star champ. :) I have been waiting longer than anyone should wait in this day and age.
    Yeah man all this seems to be overlooked. It's crazy a alli mate just finished his and got his stuff.. such BS
  • Beach_bum1122Beach_bum1122 Member Posts: 10 ★
    @Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Lyra @Kabam Porthos You guys don’t have a “wait one week option to pay for your units you received,” this is actually hurting competition in raising our prestige in the game for AQ. It’s been a week now, and still no rewards, this needs to be addressed as priority, we have paid you and now it’s hurting in game progress.

    We need a date this will be fixed, with additional compensation for lost time and potential rewards. Please respond.
  • Shahriar_KM10Shahriar_KM10 Member Posts: 34 ★
    mike867 said:

    I got my rewards...

    https://www.youtube.com/watch?v=LIyjDxo9pFI

    @Shahriar_KM10

    Congratulations bro...but i am still waiting for my act 6 exploration reward... please kabam fix it asap
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi all,

    We are working on getting the rewards sent today. Apologies for the delay on this!
  • Shahriar_KM10Shahriar_KM10 Member Posts: 34 ★
    edited April 2019
    Please now its too much... please send my act 6 exploration reward asap @Kabam Miike
  • Shahriar_KM10Shahriar_KM10 Member Posts: 34 ★
    Now its too much 😟 please send my act 6 exploration reward @Kabam Lyra @Kabam Miike
  • VTA92VTA92 Member Posts: 374 ★★★
    Kabam Lyra said:

    Hi all,

    We are working on getting the rewards sent today. Apologies for the delay on this!

    Can we please have confirmation that not only will the 6.1 completion rewards be issued, but all the cavalier benefits that have been missed over the last 5-6 days?

    I.e.: 4 hour cavalier crystals, Daily cavalier crystals, and cavalier calander rewards


  • Shahriar_KM10Shahriar_KM10 Member Posts: 34 ★
    Now its too much 😟 please send my act 6 exploration reward @Kabam Lyra @Kabam Miike
    Kabam Lyra said:

    Hi all,

    We are working on getting the rewards sent today. Apologies for the delay on this!

    Still waiting for my act 6 exploration reward madam...asap please
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    VTA92 said:

    Kabam Lyra said:

    Hi all,

    We are working on getting the rewards sent today. Apologies for the delay on this!

    Can we please have confirmation that not only will the 6.1 completion rewards be issued, but all the cavalier benefits that have been missed over the last 5-6 days?

    I.e.: 4 hour cavalier crystals, Daily cavalier crystals, and cavalier calander rewards


    Hi!

    The rewards will include free Cavalier Crystals that you would have missed out on since Friday.

    Again, thank you all for your patience as we worked on the resolution for this issue.
This discussion has been closed.