Network Issue Fix: Unable to Play on Cellular Network - If you See Any Problems, please post here.

Kabam MiikeKabam Miike Moderator Posts: 8,269
in Bugs and Known Issues
Greetings Summoners,

Since last year, there has been an issue affecting some players keeping them from playing on their Cellular Networks. This was not an easy bug to track down, but we now have a fix we believe should fix this issue. It will be rolling out at 11am PT.

If you continue to have issues after this fix, or if you did not have a problem but are seeing issues now, please let us know in this thread.
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Comments

  • Cangaceiro2017Cangaceiro2017 Member Posts: 1 ★
    Is with connection failure even with stable connection and I can't log into the game.
  • 11993451199345 Member Posts: 546 ★★★
    TMobile user here, been dealing with this since last Oct. This fix seemed to work. I'm cautiously optimistic at the moment, but I've logged in multiple times now via mobile data without a VPN and it successfully connected everytime.
  • Rikerson09Rikerson09 Member Posts: 66 ★
    Still unable to login. Been unable to since 3 p.m. EST. I'm a Metropcs customer. Using a LG stylo 4.
  • RoccohrRoccohr Member Posts: 12 ★
    Unable to log into the game right now with cell data or wifi, iPhone XS Max latest iOS and game update as well. What is going on?
  • GbabyfreshGbabyfresh Member Posts: 142 ★
    It's even worse than before, now when the loading doesn't keep going to eventually be able to log in. Now it keeps loading to ask me to reload. Now I cannot completely play this game until I can possibly get home to my wifi
  • GbabyfreshGbabyfresh Member Posts: 142 ★
    This is completely ridiculous, I also have been going thru this loading mess since last year October. When is this game going to get back to normal. I work alot and I don't have much time as it is to play, this makes it even more difficult to play.
  • ForkliftguyForkliftguy Member Posts: 2 ★
    Never had issue before. Now can’t get login using cellular data.
  • Xhibit_BXhibit_B Member Posts: 62 ★
    Maybe had a slow login before, now I only get "Problem logging in to network."
  • GbabyfreshGbabyfresh Member Posts: 142 ★
    No I think it's cuz there's maintenance going on right now, kind of feel stupid lol
  • GbabyfreshGbabyfresh Member Posts: 142 ★
    Yeah I didn't have any problems today and then just an hour ago or so wasn't able to login and got extremely frustrated...
  • Yashane2Yashane2 Member Posts: 2 ★
    Until this thread in forums my game was working completely fine....I'm an android user...but as soon as u post it Mike it is never allowing me to login..pls fix this issue asap
  • Real_Madrid_76_2Real_Madrid_76_2 Member Posts: 3,550 ★★★★★
    Server maintenance is meant for fixing lag issues but instead they are getting even bigger
  • Dartz_MagicianDartz_Magician Member Posts: 51 ★
    Yup, it was fine yesterday but today... it’s got broken again. Using cellular network and iphone 7. Completely unable to login the game.
  • Dartz_MagicianDartz_Magician Member Posts: 51 ★
    Gbabyfresh said:

    No I think it's cuz there's maintenance going on right now, kind of feel stupid lol

    I’m getting connection failure warn, not the game is under maintenance warn tho...
  • StellarStellar Member Posts: 1,083 ★★★★
    edited April 2021
    Don't know what you wanted to do with your fix but now i can't even log into the game using my cellular network connection !
    i am using an iPhone 12 iOS v 14.4.2

    Never had any problem before...
  • GbabyfreshGbabyfresh Member Posts: 142 ★

  • GbabyfreshGbabyfresh Member Posts: 142 ★
    Emergency maintenance...
  • GbabyfreshGbabyfresh Member Posts: 142 ★
    Just ss right now...
  • StellarStellar Member Posts: 1,083 ★★★★
    Can now log in after the maintenance
  • Pinkz_LambPinkz_Lamb Member Posts: 5 ★
    hey after maintenance my phone keep chrasing! i use iphone 6s
  • Rikerson09Rikerson09 Member Posts: 66 ★
    Still unable to login, I think the supposed fix messed up my game.
  • PunchlinePunchline Member Posts: 9 ★
    Game crashes every other fight since yesterday. i dont even use cellular network

  • Toolkiller_1Toolkiller_1 Member Posts: 7 ★
    The game keeps crashing before every fight. It lets me fight once then crashes before the next fight starts. I’m running the latest version of IOS. It started yesterday before the maintenance and has gotten worse since the maintenance. Fix this, the game is unplayable.
  • RoccohrRoccohr Member Posts: 12 ★
    iPhone XS Max latest iOS and game updated. The game is unplayable every other fight it disconnects and when I reconnect I’m already in a fight at 50% health, I win and the enemy is still alive and I have less than 50% health. What is going on? I’ve never had a issue like this in the game in the 5 years I’m playing.
  • KhurramKhurram Member Posts: 6 ★
    I have played a single mordo fight again and again in cavalier difficulty.. every time I defeat him the match again start from the beginning..
    This kind of stupid bug makes me mad..
  • ZodiacKiller88ZodiacKiller88 Member Posts: 30 ★
    Have seen issues more today post update. Frequency is also high. Was doing an Uncollected EQ path and saw network issues 3 times in one path. And this is over WiFi. Mobile network takes ages to log in.
  • AWisfunsometimesAWisfunsometimes Member Posts: 11 ★
    Kabam Miike said:

    Greetings Summoners,

    Since last year, there has been an issue affecting some players keeping them from playing on their Cellular Networks. This was not an easy bug to track down, but we now have a fix we believe should fix this issue. It will be rolling out at 11am PT.

    If you continue to have issues after this fix, or if you did not have a problem but are seeing issues now, please let us know in this thread.

    I know it took over a year but shout out coding team on finding the fix. Finally can play on data again
  • heruheru511heruheru511 Member Posts: 164 ★★
    Its getting worse after today maintenance is done. I was in arena and the red connection icon appear every 10 minutes.
  • TheTalentsTheTalents Member Posts: 2,254 ★★★★★
    I didn't see this post until just now and my game has been working great since yesterday. But that has happened a couple times in the past the latest update will be the test if this will last.
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