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Mutant Nexus Crystals missing from Special Deals [merged threads] RESOLVED

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Comments

  • Mcghee3Mcghee3 Posts: 93 ★
    They have seen the comments so will update soon
  • Icy1985Icy1985 Posts: 5 ★
    What’s frustrating me more is the silence from Kabam despite this being an issue for at least 6 hours. Not even a comment or tweet to say “yup, something is wrong”
  • TheExit27TheExit27 Posts: 673 ★★★
    Same happened to me. I hope they fix this soon.
  • KennadoKennado Posts: 991 ★★★
    I just put in my ticket. Same here.
  • ThēMandalorianThēMandalorian Posts: 288 ★★★
    What is going on with Kabam lately???
  • MidnightfoxMidnightfox Posts: 1,091 ★★★
    I’m dealing with it through Apple this time. This is the 3rd crystal issue in 2 weeks and first one took 2 weeks to resolve. I’m not waiting 2 weeks.
  • n00bslayer47n00bslayer47 Posts: 18 ★
    Same thing happened to me, got everything but the crystal. @Kabam Miike posted saying there was an issues with the drop rates for 6 stars being lower than they should have been and they would be sending compensation for it. My guess is they did send the crystals is because they are working on a hot fix and I expect we will see the crystals show when the compensations gets sent out
  • TimeGenesisTimeGenesis Posts: 732 ★★★
    A banner on top of the forum might be a smart move as people will keep makin posts about this
  • Redo_your_lifeRedo_your_life Posts: 2
    Same as well gentlemen
  • AmazinsandorAmazinsandor Posts: 12 ★
    I did not get mine either I bought 2 deals and did not get either nexus crystal wtf kabam
  • EricZachary1977EricZachary1977 Posts: 38 ★
    Same here
  • MidnightfoxMidnightfox Posts: 1,091 ★★★
    In my opinion RMT issues need to take precedence over anything else.
  • Colinwhitworth69Colinwhitworth69 Posts: 7,172 ★★★★★
    It is possible they will have to wait until the mutant offer expires tomorrow to correct this.
  • AdmiralFujitoraAdmiralFujitora Posts: 3 ★
    i got my money back from apple. contact apple if you are on ios and they give your money back.
  • Jd7Jd7 Posts: 1
    Same here
  • JinxesaxeJinxesaxe Posts: 389 ★★★
    How do I send a help ticket?
  • JoniemaximusJoniemaximus Posts: 21 ★
    Me either, sent a ticket
  • RqtghenerRqtghener Posts: 10 ★
    Same
  • JoniemaximusJoniemaximus Posts: 21 ★
    Me too raised a ticket.
  • IAmNotADinosaurIAmNotADinosaur Posts: 19 ★
    This happened to me too! How do I file a ticket? I'm technologically inept so I'm having trouble finding it.
  • GorkystarkGorkystark Posts: 1
    Same
  • PsilencePsilence Posts: 29 ★
    Same (both Cav & TB)❗️
  • MaxtheSilentMaxtheSilent Posts: 762 ★★★
    Same
  • SummonerNRSummonerNR Posts: 10,598 Guardian
    https://forums.playcontestofchampions.com/en/discussion/310060/mutant-nexus-crystals-missing-from-special-deals-merged-threads#latest
  • DoubledashDoubledash Posts: 66 ★
    Think 🤔 everyone has this issues. I should of known better when there was only words and no crystal picture. Quick fix please guys, good luck
  • TanumoyTanumoy Posts: 3
    Yeah man same thing happened with me so I raised a ticket and also mailed Kabam regarding this, let's see what they will do (probably something which is not even worth the money we spent).
  • NearJrNearJr Posts: 147 ★★
    To send a ticket, go to:

    https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions

    On the top right corner click on "Submit a request", then just follow instructions.

    Remember that complaining on a forum post makes them aware of the issue but that doesnt mean that "demanding" compensation through a forum post is the proper action to take.

    Kabam is aware of the issue and we will get the crystal eventually, stop panicking and just send a ticket.
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