Best Of

iGN: Kenjhi21

I wanted to share my story as a disclaimer and warning for anyone considering purchasing July 4th deals.

On May 29, 2026, my game glitched when purchasing the Platinum resulting in a double purchase. Once I realized the issue, I contacted Kabam support to see how we should address the situation. I was instructed by support to contact Apple and request a refund of one of the two passes.

Before I did, I specifically asked Kabam Support about negative credits, and I was instructed by support to move forward with the refund and that any negative balance would be adjusted off. That made sense to me, after the balance was taken off, I would have received and purchased one platinum pass.

I then moved forward with the refund, which was granted earlier today. When I contacted support about removing the automatic negative balance that was applied, I was told they wouldn’t be removing anything unless I paid an additional $25 ($50 for one platinum pass essentially). Classic Kascam bait and switch. When I asked support how I could access the second purchased platinum pass that was not refunded, they closed my ticket.

So here I stand with a negative balance and a platinum pass that I was charged for but is now-where on my account according to Kabam’s logic.

This is how Kabam treats its loyal customers. Be advised when making future purchases that Kabam will take your money without a second guess.