[Android] Lag, Crashing and Performance Investigation

BLADIE1

In-Game Name: BLADIE1
Device and Model:SAMSUNG A70
Device Operating System: (ANDROID 10
Game Mode: ALL MODES
Been in contact with kabam which advised me to contact samsung, which i did. The problem is not with samsung as all other games and performance of my phone and internet work fine. Kabam also advised me to downgrade my phone back down to android 9, (which shows kabam have an issue with the newer android 10)The only game that has problems is the one mcoc. Yes the dreaded red flashing exclamation mark and loss of connection. Kabam please can we have a fix for this (upgrade your servers) or what ever it takes. It would be a shame after 5 years of playing the game to loose it due to technical issues thank you ps a little compensation would help too

hellchampion

Oyun İçi Adı: hellChampion
Cihazı ve Modeli: Galaxy A70
Cihazı İşletim Sistemi: ANDROID 10
Hücresel veya WiFi: her ikisi de
Yüklü Oyun Sürümü: 27.0.0
Oyun Modu: tüm modlar. Hikaye Görevleri, Etkinlik Görevleri, Arena, İttifak Görevi ve İttifak Savaşı.
Sorunun Tanımı: Bu sorunun ANDROID 10 cihazımda benim için oluştuğunu fark ettim. Sebep hiçbir özel şampiyon gibi görünmüyor. Menüler arasında geziniyor olabilirim. Herhangi bir oyun modunda bir kavgada. Kristalin açılması veya envanter vb. Kontrol edilmesi. Kırmızı wifi sembolü, wifi veya hücre verilerinde olup olmadığımdan bağımsız olarak rastgele yanıp sönmeye başlayacaktır. Bir süre gecikecek ve sonra yükleme ekranında bağlantısının kesildiğini belirten bir mesaj alıyorum. Teşekkürler

hellchampion

guys come on pls help

HS_MoeWint

In-Game Name: HS Moe Wint
Device and Model: Samsung Galaxy A70
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue: Still having Connectivity Error while playing any modes. That really annoys me and sometime I have to replay the match I've already won.
Whenever the connection error occurs, I have to on/off Mobile Data or Wifi and wait to reconnect. And I'm sure my internet isn't a problem as I got no problem with other online games.

chambell

In-Game Name: chambell
Device and Model: Galaxy A70
Device Operating System: android 10
Cellular or WiFi: both
Game Version Installed: 27.0.0. 
Game Mode: all modes.
Description of the Issue: after each  fight connection lost. On the arena, even i win the game, the result iş changed to the lose. On the alliance mode, after the game my health looks less than it should be, and my enemy's always full.. than in this condition fighting again and again, until i lost

Zdroodo

In-Game Name: Lubie Placki
Device and Model: Samsung Galaxy A70
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue: Connectivity Error while playing any modes. That really annoys me and sometime I have to replay the match I've already won.
Whenever the connection error occurs, I have to on/off Mobile Data or Wifi and wait to reconnect. And I'm sure my internet isn't a problem as I got no problem with other online games. Its start when I update Android 10.

0casual0

Android Users: Kabam! There's a problem with the game!
Kabam: ......

iOS Users: He-
Kabam: We'll get to it right away! Don't worry about it. *Proceed and fix the problem in a few minutes*

Emiljano

https://youtu.be/NJVeE7Kl2z4

GiBRaS

Emiljano said:

https://youtu.be/NJVeE7Kl2z4

Many people with Android10 suffer from this problem, is it possible to fix it? Why is there no answer for Android users?
Thanks.

ThiGon

Switching form wifi to mobile data or the other way actually somehow bypasses this bug. As soon as the red disconnection symbol appears switch from wifi to mobile data or from mobile data to wifi (also possible to turn off wifi for a short moment and turn it on again) and it somehow re-establishes the connection. Even possible during fights and works most of the time.
It's not a solution to the problem but it makes the game a bit more playable again.

CELLAT2735

Oyun İçi Adı: Celat2735
Cihaz ve Model: Samsung A70
Cihaz İşletim Sistemi: 10.0
Hücresel veya WiFi: Her ikiside
Yüklü Oyun Sürümü:Son sürüm
Oyun Modu: Her modda
Sorunun Tanımı: Oyun oynarken sürekli sağ alt köşede bağlantı problemi yaşıyorum, yaklaşık 3 aydır oynuyorum. 10.0 yükledikten sonra bu sıkıntı olmaya başladı. samsung u arıyoruz bizden kaynaklı değiy diyorlar. lütfen bu sorunu çözün oyunu bırakıcam.

ei_tai_ei_tai

In-Game Name: ei_tai_ei_tai
Device and Model: Samsung Galaxy S10 Lite
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue: Still having Connectivity Error while playing any modes. That really annoys me and sometime I have to replay the match I've already won.
Whenever the connection error occurs, I have to on/off Mobile Data or Wifi and wait to reconnect. And I'm sure my internet isn't a problem as I got no problem with other online games.

These problems do not occure on my old phone (samsung galaxy note4)

Drlty

UFO VPN programı sorunu çözüyor. Samsung A70
https://youtu.be/17XbV0k6tlY

DeckardRJ

In-Game Name: DeckardRJ
Device and Model: Razer Phone 2
Device Operating System: Android 9.0
Cellular or WiFi: Both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue: Horrendous lag in all gamemodes

VitalijjP

In-Game Name: X01
Device and Model: Samsung A70
Device Operating System: Android 10.0
Cellular or WiFi: Both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue: Horrendous lag in all gamemodes. Connectivity Error while playing any modes. That really annoys me and sometime I have to replay the match I've already won.
Description of the Issue: after each fight connection lost. On the arena, even i win the game, the result iş changed to the lose.
Need Help!
Thx.

IAmNotADinosaur

Name: IAmNotADinosaur
Device: Samsung Galaxy S9
Device OS: 10
Cellular or WIFI: Both
Game version installed: Newest, couldn't find exact name (as of may 2020)
Game mode: All except Story quests and AW (AQ and Event Quests and Arena)
The issue(s): Sometimes, usually about once per fight, my light attacks will turn into heavy charges, leading to me being pummeled by my opponent. Also, the fights will periodically freeze for about 10 seconds, forcing me to regain focus once it comes back into play. Lastly, about half the time I win a fight, the game will crash and act like the opponent took no damage, and it will say that I'm at half health. ****.

Seu_homem

Ok, I give up. It has been months and the connection issue for A70 users hasn't even been adressed. Until last week, I had been playing the game for almost 5 years. And, after trying every channel of communication possible, even checking with Samsung directly, I QUIT. Yes, this is my goodbye to my fellow players. I believe, at least kabam is happy to have 1 less Android user. It is a bitter sweet feeling😔😔, but, as every break up, I Will find something to replace you, and move on.

0casual0

It's getting worse each day. I can't do anything at all today, the game keeps on losing connection. Please do something. At least show us that you guys are working on it...

HerizonHaze

IngameName: HerizonHaze
Android 10 Samsung A70
Latest Gameversion
Gamemode: everywhere.... but you know that already.. these connection issues will never get fixed huh?
Why you, kabam, didnt say it then? Say it loud. Say that you have no time for the A70 Users. Say that you dont need us. Than we can quit in peace and search for a other game

And now, the Chat is also broken... cant communicate in incursions... that sucks

Communication is clearly not your thing kabam...

Alfa_Pigeon

IGN- Alfa Pigeon
Device- Galaxy J3 Prime
Android Version 7.0
Cellular or wifi: both
Game version: latest
Game mode: all
Description- Game unplayable due to lagging when using or fighting against Vision Aarkus . The fights slows to a crawl in fight mode with him. I cannot even test him out or use him in any content. I just pulled him again as a 5* today and either you refund my shards for unplayable champ or fix this ongoing issue of the Aarkus lag on android, I have made many request concerning the same issue for months.

richardrsf

meu s10 lite chegou sexta-feira passada e assim que instalei o mcoc, a conexão está instável, caindo constantemente, pesquisei aqui no fórum e encontrei alguns relatos semelhantes, bem, gostaria de saber a solução para esse problema, porque hoje em dia guerra, fui prejudicado e não sei o que fazer nas próximas missões de jogo. no meu celular antigo, galáxia S6, tudo está normal.

TheGostOne

It seems all Samsung users suffer this issue actually i will not spend a cent on this game again until this fixed.

Appimaness

Been having this issue with my A70 as well.
tried talking to Kabam multiple times, and every time they told me to contact Samsung (That basically laughed at this inquiry) or revert to android 9 (which is the dumbest solution)

TheGostOne

Actually I can't go to android 9 my phone released with Android 10 and I wasn't have this issue first 5 days of using it , in the end it's Kabam doing not Samsung Kabam should fix compatible devices with their MCOC server, i tried transformers from same company and it works great.

K_k

In-Game Name: ŢHANOS
Device and Model: Samsung A70
Device Operating System: 10
Game Version Installed: Latest update as of May 31st, 2020.
Game Mode: Force closed during aq, aw and when opening Crystal's or accessing inventory. If not force close, it will lag for a very long time and then load the unable to connect screen.
Description of the Issue: The lag when accessing inventory or swapping game modes usually.causes the force quit and the loading of the unable to connect screen. This has been an issue for about 3 months as far as I can remeber.

K_k

@Kabam Lyra you last responded on january 13th of this year. This is now almost June and obviously still a very serious issue. Could we please have a more recent update on what's being done or what's going on. Thanks

K_k

In-Game Name: ŢHANOS
Device and Model: Samsung A70
Device Operating System: 10
Game Version Installed: Latest update as of May 31st, 2020.
Game Mode: Force closed during aq, aw and when opening Crystal's or accessing inventory. If not force close, it will lag for a very long time and then load the unable to connect screen.
Description of the Issue: The lag when accessing inventory or swapping game modes usually.causes the force quit and the loading of the unable to connect screen. This has been an issue for about 3 months as far as I can remeber.