In game name: Soliders of God Device: Brand new Galaxy s20 Device operating system: Android 11 (the newest version) Cellular or wifi: Cellular Game version 29.2.1 (newest version) Game mode: it doesn't matter it happens all the time
Description of issues:
Everytime I try to play on mobile data I get long load times and sometimes the game will never load at all, if it does load and I try to play AW or AQ my champs lose half there health and the fight never even starts because I end up stuck at the load screen. In my opinion I think Kabam loves when this happens because it forces people to buy revives and potions to finish the fight. But yet they have offered no compensation or even a way to keep us from losing health on a fight that never started in the first place. I probably wouldn't feel this way if the issue had not been going for so long I mean this has been going for over a year and yet there is still no fix. I understand that this is no easy fix but over a year, really! I mean this should have been fixed along time ago but this is the world we live in, people are greedy and try to get as much money as they can and don't care who it hurts in the process.
@jdrum663 I thought it was my phone at first as well, I was using a galaxy s8+. So I went and bought the newest phone on the market and supposedly it is the best phone in existence right now the Samsung galaxy s20 with 5G capability. After spending a little over $1,000 dollars on the newest and supposedly best phone out it didn't fix anything I still have the same issues so I'm about ready to give up on kabam why not they obviously don't care..
In-Game Name: flo2706 Device and Model: tablet Samsung Galaxy Tab A Device Operating System: Androïd 8.1.0 Cellular or WiFi: Wifi connexion only Game Version Installed: version 29.2.1 (last one) Game Mode: i can't even connect anymore to the game Description of the Issue: I have started to have some issues for 24h now. Basicly the issue started with the wifi sign which was appearing in the bottom right corner in the game. So everytime i turn off/turn on my wifi on my tablet to get the problem fixed, but it last for few seconds only and then again and again.... My wifi connection works completly fine, no issues for that. And since today i can't even connect anymore to the game. So i uninstalled the game from my device, and reinstalled it. And nothing happened, still the same issue. when i start the game the wifi sign appears after few seconds on the 1rst page when you open the open. Is anyone would be able to give me some infos about what is going on please??
In-Game Name: flo2706 Device and Model: tablet Samsung Galaxy Tab A Device Operating System: Androïd 8.1.0 Cellular or WiFi: Wifi connexion only Game Version Installed: version 29.2.1 (last one) Game Mode: i can't even connect anymore to the game Description of the Issue: I have started to have some issues for 24h now. Basicly the issue started with the wifi sign which was appearing in the bottom right corner in the game. So everytime i turn off/turn on my wifi on my tablet to get the problem fixed, but it last for few seconds only and then again and again.... My wifi connection works completly fine, no issues for that. And since today i can't even connect anymore to the game. So i uninstalled the game from my device, and reinstalled it. And nothing happened, still the same issue. when i start the game the wifi sign appears after few seconds on the 1rst page when you open the open. Is anyone would be able to give me some infos about what is going on please??
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing crashing, lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name. Device and Model: (Example, Galaxy S6) Device Operating System: (Example 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.” Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier? Game Version Installed: To check which version of the game you have installed, go to the Google Play Store and confirm that you have the latest version installed which will show you the number. Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
For the life of me i cant understand why i cannot play map 5 during alliance war and alliance quest. Everytime i try the game freezes during the loading right after i click the fight button. Here and there it loads a fight but 9 out of 10 times the fight never loads. I spend too much money on this game to not be able to compete in the higher levels of the game. It makes me sick. Also when i play labyrinth of legends i never have been able to get the fight to load. Not 1 time. It always freezes and i have to restart the game. Fix this issue please its been going on for months now. Like damn kabam.
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing crashing, lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name. Device and Model: (Example, Galaxy S6) Device Operating System: (Example 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.” Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier? Game Version Installed: To check which version of the game you have installed, go to the Google Play Store and confirm that you have the latest version installed which will show you the number. Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
For the life of me i cant understand why i cannot play map 5 during alliance war and alliance quest. Everytime i try the game freezes during the loading right after i click the fight button. Here and there it loads a fight but 9 out of 10 times the fight never loads. I spend too much money on this game to not be able to compete in the higher levels of the game. It makes me sick. Also when i play labyrinth of legends i never have been able to get the fight to load. Not 1 time. It always freezes and i have to restart the game. Fix this issue please like damn kabam. I run android ten and i have the latest version of the game installed.
In-Game Name: Paddy F2P and paddy1604 Device and Model: galaxy s21 ultra Device Operating System: android 11, one UI 3.1 Cellular or WiFi: both Game Version Installed: latest Game Mode: all Description of the Issue: upgraded to the new s21 ultra today but since then my champions will randomly try and throw a heavy attack halfway through a combo. It's seems to be completely random with no patterns. Can go 3 or 4 fights without it happening then could happen every fight for the next 5 fights. My old phone s10+ still works with no issues. It is making near impossible to do any harder content as throwing a heavy just allows the AI to attack you
Is Kabam going to tell me what is going on in the game?! why i can't connect anymore, why there is so much issues i game?? even to connect it's a nightmare. My wifi is fine, my tablet is fine, my androïd is fine, WHAT IS GOING ON?!!!!!!!!!! A lot of people having the same issue!! So basicly you have time to create new contents for the game, new quests, new champs, but you can't fixed all these bugs before to ad more content??
In-Game Name: Big C Lo Device and Model: Samsung Galaxy Note 10+ Device Operating System: Android version 10 Cellular or WiFi: cellular data. Sprint,t-mobile Game Version Installed: 30.0.0 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Description of the Issue: Since the beginning of November 2020 I'm unable to sign in or it takes five minutes to sign in. Once signed in, if I click on aq or war, arena or other quest, it'll take about three minutes to change from screen to another screen. I cannot go from screen to screen without it freezing in some way. This makes it impossible to play.
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing crashing, lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name. Device and Model: (Example, Galaxy S6) Device Operating System: (Example 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.” Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier? Game Version Installed: To check which version of the game you have installed, go to the Google Play Store and confirm that you have the latest version installed which will show you the number. Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
Android system Sony experia xz2 compact Game version 30 Description of the Issue: In any fight, using any character from my roster, during in aq and arena combat the game will stick for about 2-3 seconds during the; dash attacks, dash backs, combos, and specials of both my champion and the A.I. I have re installer the game I have cleared cache. Its still the same
Device/model samsung galaxy s8 Operating system 9 Cellular or wifi both Game version latest February update Game mode quest
I did a path in act 7 and didnt get my rewards for doing a path (I have screenshots and videos) only 45 out of 90 units. I then restarted my game and when I came back I had been kicked out of the quest when I was 1 energy away from completing it ( I had already killed the black widow deadly origin boss) honestly kabam I just want my units back for the path i did i know you have problems anywhere can I just have 100 units to cover the cost and time it has taken me because honestly it's just not good enough i have screenshots of you need them please contact me somehow.
And I also have a video of me doing the path as i recorded it for youtube please i just want my stuff back I'm pretty disheartened right now i hate complaining but i just cant deal with this when trying to do 7m1 exploration it is energy time and unit consuming I just want my stuff back.
In-Game Name: Charlie21540 Device and Model: LG V40 Device Operating System: Android 10 Cellular or WiFi: Cellular with Verizon 4G LTE Game Version Installed: 30.0.0 Game Mode: All modes Description of the Issue: Dropped inputs, Random dash backs as I'm in the middle of a combo and random dash forwards while im holding block or trying to dash back. Not sure why I keep writing these things out. New update out and old issues still ignored with new problems on top of em.
In-Game Name: sudeep9680 Device and Model: samsung galaxy j76 Device Operating System: Android 8.1.0 Cellular or WiFi: Cellular with jio Game Version Installed: 30.0.0 Game Mode: All modes
Description of issue: I fighting with my opponent when I tap the 3rd special attack the graphics and sound fx got lagging or stucked or sometimes game restarted
Immortal hulk - everytime Silver surfer - when got played overtime Doctor doom - sometimes
Doctor doom special attack 2 incinerate buff duration lagging
In-game name: Sanguinario01 Device and model : Samsung galaxy s10 Network or wifi: Network Carrier: T-mobile Game won't load unless is used over wifi. Been about 3 months with this problem. Can't play if is not under wifi. @Kabam Porthos
In-Game Name: Weapon Infinity Device and Model: Motorola Moto G6 Device Operating System: Android 9 (up to date according to T-Mobile) Cellular or WiFi: Wifi Game Version Installed: Latest (says 1106890 in settings) Game Mode: All modes
Crashes just going through menu system, sometimes after 4 or 5 clicks. Crashes when clicking auto-fight on quests. Crashes starting quest fights (restart allows to start and complete fight from recovered fight menu). Crashes when going into AW during placement phase. Crashes when starting AQ fights. I reinstalled the game 4 times since yesterday. Tried playing it from SD card as well as internal storage. Have 99 GB free space on SD card where I am playing it from now. Simply unplayable. "Well what's not damaged?" ... "Air conditioning is fully operational" - that sums up this game on my phone. I can chat with ally but half my messages don't display for me until I restart the game.
6 year veteran feeling like I have to hang up the shield here.
Comments
Device: Brand new Galaxy s20
Device operating system: Android 11 (the newest version)
Cellular or wifi: Cellular
Game version 29.2.1 (newest version)
Game mode: it doesn't matter it happens all the time
Description of issues:
Everytime I try to play on mobile data I get long load times and sometimes the game will never load at all, if it does load and I try to play AW or AQ my champs lose half there health and the fight never even starts because I end up stuck at the load screen. In my opinion I think Kabam loves when this happens because it forces people to buy revives and potions to finish the fight. But yet they have offered no compensation
or even a way to keep us from losing health on a fight that never started in the first place. I probably wouldn't feel this way if the issue had not been going for so long I mean this has been going for over a year and yet there is still no fix. I understand that this is no easy fix but over a year, really! I mean this should have been fixed along time ago but this is the world we live in, people are greedy and try to get as much money as they can and don't care who it hurts in the process.
Device and Model: tablet Samsung Galaxy Tab A
Device Operating System: Androïd 8.1.0
Cellular or WiFi: Wifi connexion only
Game Version Installed: version 29.2.1 (last one)
Game Mode: i can't even connect anymore to the game
Description of the Issue: I have started to have some issues for 24h now. Basicly the issue started with the wifi sign which was appearing in the bottom right corner in the game. So everytime i turn off/turn on my wifi on my tablet to get the problem fixed, but it last for few seconds only and then again and again.... My wifi connection works completly fine, no issues for that. And since today i can't even connect anymore to the game. So i uninstalled the game from my device, and reinstalled it. And nothing happened, still the same issue. when i start the game the wifi sign appears after few seconds on the 1rst page when you open the open. Is anyone would be able to give me some infos about what is going on please??
Device and Model: galaxy s21 ultra
Device Operating System: android 11, one UI 3.1
Cellular or WiFi: both
Game Version Installed: latest
Game Mode: all
Description of the Issue: upgraded to the new s21 ultra today but since then my champions will randomly try and throw a heavy attack halfway through a combo. It's seems to be completely random with no patterns. Can go 3 or 4 fights without it happening then could happen every fight for the next 5 fights. My old phone s10+ still works with no issues. It is making near impossible to do any harder content as throwing a heavy just allows the AI to attack you
that is what happens when i wanna contact the support!!!!
that is what hppens when i wanna join Alliance quest
that is what happens when i wanna join Alliance quest as well
That is what happens when i wanna get back to the main menu
That is what happens when i press the crystal
you plan to do something or what???!!!
Device and Model: Samsung Galaxy Note 10+
Device Operating System: Android version 10
Cellular or WiFi: cellular data. Sprint,t-mobile
Game Version Installed: 30.0.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Since the beginning of November 2020 I'm unable to sign in or it takes five minutes to sign in. Once signed in, if I click on aq or war, arena or other quest, it'll take about three minutes to change from screen to another screen. I cannot go from screen to screen without it freezing in some way. This makes it impossible to play.
Sony experia xz2 compact
Game version 30
Description of the Issue: In any fight, using any character from my roster, during in aq and arena combat the game will stick for about 2-3 seconds during the; dash attacks, dash backs, combos, and specials of both my champion and the A.I.
I have re installer the game
I have cleared cache.
Its still the same
Device/model samsung galaxy s8
Operating system 9
Cellular or wifi both
Game version latest February update
Game mode quest
I did a path in act 7 and didnt get my rewards for doing a path
(I have screenshots and videos) only 45 out of 90 units.
I then restarted my game and when I came back I had been kicked out of the quest when I was 1 energy away from completing it ( I had already killed the black widow deadly origin boss) honestly kabam I just want my units back for the path i did i know you have problems anywhere can I just have 100 units to cover the cost and time it has taken me because honestly it's just not good enough i have screenshots of you need them please contact me somehow.
Device and Model: LG V40
Device Operating System: Android 10
Cellular or WiFi: Cellular with Verizon 4G LTE
Game Version Installed: 30.0.0
Game Mode: All modes
Description of the Issue: Dropped inputs, Random dash backs as I'm in the middle of a combo and random dash forwards while im holding block or trying to dash back. Not sure why I keep writing these things out. New update out and old issues still ignored with new problems on top of em.
Device and Model: samsung galaxy j76
Device Operating System: Android 8.1.0
Cellular or WiFi: Cellular with jio
Game Version Installed: 30.0.0
Game Mode: All modes
Description of issue: I fighting with my opponent when I tap the 3rd special attack the graphics and sound fx got lagging or stucked or sometimes game restarted
Immortal hulk - everytime
Silver surfer - when got played overtime
Doctor doom - sometimes
Doctor doom special attack 2 incinerate buff duration lagging
Device and model : Samsung galaxy s10
Network or wifi: Network
Carrier: T-mobile
Game won't load unless is used over wifi. Been about 3 months with this problem. Can't play if is not under wifi.
@Kabam Porthos
Device and Model: Motorola Moto G6
Device Operating System: Android 9 (up to date according to T-Mobile)
Cellular or WiFi: Wifi
Game Version Installed: Latest (says 1106890 in settings)
Game Mode: All modes
Crashes just going through menu system, sometimes after 4 or 5 clicks. Crashes when clicking auto-fight on quests. Crashes starting quest fights (restart allows to start and complete fight from recovered fight menu). Crashes when going into AW during placement phase. Crashes when starting AQ fights. I reinstalled the game 4 times since yesterday. Tried playing it from SD card as well as internal storage. Have 99 GB free space on SD card where I am playing it from now. Simply unplayable. "Well what's not damaged?" ... "Air conditioning is fully operational" - that sums up this game on my phone. I can chat with ally but half my messages don't display for me until I restart the game.
6 year veteran feeling like I have to hang up the shield here.