[Android] Lag, Crashing and Performance Investigation

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Comments

  • CaptainMarvellCaptainMarvell Member Posts: 42
    6 times so far just trying to clear the love is a battlerealm side quest the game freezes then crashes against diablo. had to use over 6 level 5 potions & love juice on it just to have it be wasted because of your incompetence. then there's also the fact that i can't do more then 1 maybe 2 fights in any quest before it crashes or 1 round of arena before it crashes. then there's also the lag whenever fighting or using certain champs whenever they do a special. i had to leave my alliance because of these bugs. fix the game & give us the compensation that we deserve or quit so more qualified people can take over & actually fix the game or shut the game down so people don't have to waste their time or money on your bugged game anymore you con artists
  • Fanipopcorn19Fanipopcorn19 Member Posts: 6
    edited February 2021
    In-Game Name: Fanipopcorn and fanipopcorn16
    Device and Model: Huawai p30
    Device Operating System: 10
    Cellular or WiFi: Both
    Game Version Installed: 30
    Game Mode: Occurs in all modes, but very prominent in AW and AQ
    Description of issues;
    1. At random times charachter get stuck in heavy charge position, note that not always was the entry even made for a heavy attack.
    2. Charachter just stops mid combo and freezes
    3. Failed activations of special attacks and need to tap multiple times.
    4. Swiping back more than 1 time evading multiple motion heavy or sp attacks, fail often on the 2nd swipe and entry does not register.
    5. Swiping forward after swiping back to punish heavy or sp2 fails.
    These issues have increased since start of the year, the issues are not prominent in any other applications or even typing, so it is certainly not a touchscreen issues and the response rate on testing is very good on the phone.
    Unfortunately it means I am liability to the team on key content and cannot approach high level content as these issues mean I just get frozen and slapped in the face.

    Regards
  • hctroubadourhctroubadour Member Posts: 1
    In-Game Name: Boomtown!
    Device and Model: Galaxy S21 Ultra
    Device Operating System: Android 11
    Cellular or WiFi: Issues exist regardless of Wifi or Cellular, although logging in on Cellular is nearly impossible, as the game acts as if I have weak service. T-Mobile
    Game Version Installed: 30.0.0
    Game Mode:  Not game mode specific
    Description of the Issue: Log in issue on Cellular has existed for months, through multiple updates. New performance issues have arose with upgrade to my S21. Champs running in on opening screen looks as if there are trails, refresh rate is bad. When fighting, around one out of three 5-hit combos (or sometimes more frequently) will end in inadvertent heavy attacks. This usually results in getting counter attacked mid heavy. If a 5 hit combo is completed, throwing a special attack is often blocked due to a slight lag. Dashing back to evade will not register occasionally as well. It's possible the new aspect ratio of the device, processing speed, or the fact that it's just released, and a game update hasn't been released since this device release is the issue. However, game play resulting in unavoidable repeated counter attacks to the face is not an enjoyable mechanic.
  • Dvmenard1Dvmenard1 Member Posts: 3
    In-Game Name: mjrkitsune
    Device and Model: galaxy a20
    Device Operating System: android 10
    Cellular or WiFi: cellular. Metro
    Game Version Installed: yes
    Game Mode:
    Description of the Issue: logs in and plays fine on wifi, can't even connect to the game on cellular data.
  • Destr0yerDestr0yer Member Posts: 47

    6 times so far just trying to clear the love is a battlerealm side quest the game freezes then crashes against diablo. had to use over 6 level 5 potions & love juice on it just to have it be wasted because of your incompetence. then there's also the fact that i can't do more then 1 maybe 2 fights in any quest before it crashes or 1 round of arena before it crashes. then there's also the lag whenever fighting or using certain champs whenever they do a special. i had to leave my alliance because of these bugs. fix the game & give us the compensation that we deserve or quit so more qualified people can take over & actually fix the game or shut the game down so people don't have to waste their time or money on your bugged game anymore you con artists

    ^^^THIS
  • Haiderali987Haiderali987 Member Posts: 3
    In game name: ChachA kartoos
    Device and model: Vivo s1 pro
    Operating system: funtouch OS, android 10
    Cellular or wifi: both but usually wifi
    Game version installed: latest
    Game mod: Arena
    Description: disconnect after winning the match and after reconnect consider my champ k.O
  • NnnNnn Member Posts: 103
    In-game name -- nishantvashisht
    Device -- OnePlus 5t
    Operating system-- Android 9
    Cellular or wifi -- Cellular
    Game version -- upto date (13january2021)
    Game mode-- Alliance wars (attack phase)
    Description --I WAS IN AW AND I CHOSE MY CHAMPION TO FIGHT THE MINI BOSS AND PRESSED THE FIGHT BUTTON BT AFTER THAT THE GAME WAS LOADING FOR PADT 20 MINUTES I HAVE EVEN MADE A VEDIO BUT IM NOT ABLE TO UPLOAD IT HERE BECAUSE OF THIS MY ALLIANCE LOOSED A FULL ATTACK BONUS I EVEN USED BOOSTS FOR THAT FIGHT BT THE BOOSTS ALSO GOT WASTED DUE TO KABAMS LAGS AND BUGS EACH KILL MATTERS IN AW
    SEE TIME IN STATUS
  • NnnNnn Member Posts: 103

  • ElesarElesar Member Posts: 1
    Elesar55
    Samsung A20
    Android10
    Wifi
    Version30
    Log in window
    Log in lag, as in nothing happening for as long as 15 minutes, the longest i have waited so far. Symbol says no network, but i verify that i have excellent coverage, and i am right next to my router. No connection issues on other apps except mcoc.
  • Yellowjacket3Yellowjacket3 Member Posts: 1
    Hello ! I wanted to start the Labyrinth of Legends but as soon as I click the " fight " button, the game freezes and does not let me enter the fight. I ve been experiencing similar bug issues when for example starting a fight in Alliance Quests, the game freezes for 20 seconds, then finally let me in. I wonder if you already knew anything about those problems.

    I hope you ll fix it soon,

    An impatient summoner😁
  • Rmp14Rmp14 Member Posts: 30
    Name: giraffesaurous.
    Device and Model: (Example, iP
    Device Operating System: Stylo6 (Android10)
    Cellular or WiFi: wifi
    Game Version Installed: 1117251
    Game Mode: Alliance Quest
    Description of the Issue: when entering fight the game freezes after touching the fight option and then goes to loading screen and then crashes resulting in half of the champions life being stolen.
  • WyattEarpWyattEarp Member Posts: 66
    For those with a new Galaxy s21 having dropped input issues (random dashes, random heavies, missing light attacks) I found a solution in the OP that works:

    Change the motion smoothness from "adaptive" to "standard 60hz".
    Settings > Display > Motion Smoothness > standard.

    h/t to Jalli the original poster.
  • KenSuféKenSufé Member Posts: 3
    This is bull.... I keep getting kicked out after a long lag time during fight loads. Not only that, but when I restart the game, the Champion I'm trying to fight with comes back with half of the Health that I initially started with. I've experienced this many times before over my years of playing this game but, I've never experienced it as much as it's happening lately. Fix this! I like others spend too much of my hard earned money getting you guys rich to be going through this bs.
  • nonamesnonames Member Posts: 310
    In-Game Name: VinegarStrokes
    Device and Model: Samsung a71
    Device Operating System: Android 100
    Cellular or WiFi: Both
    Game Version Installed: Updated to the 1.1 GB Build on 3/4/21.
    Game Mode: AW & AQ
    Description of the Issue: In-Fight Screen freezing. It will last for 2-8 seconds. Also, random disconnects when I hit the fight button. The loading screen will spin and then just say, disconnected from the game." This has been mainly occurring for the last month and I've been literally wasting units to try and keep my champions alive through the bugs. The game is almost unplayable.
  • S3r3n4S3r3n4 Member Posts: 1

    In-Game Name: El Azteca Avila
    Device and Model: Samsung Galaxy Tab E
    Device Operating System: 7.1.1
    Cellular or WiFi: WiFi
    Description of the Issue: Can not update device. Says device not compatible. Never had issues before until now. Not even on another tablet. Its saying the same thing that its not compatible. Been a member for many years. Fix it.
  • WolvermeanWolvermean Member Posts: 20
    Device and Version: Samsung Galaxy Note 20 ultra 5g

    Device Operating System: Android 11

    Mobile Carrier: Verizon

    Cellular or WiFi: Both

    Game Version Installed: 30.1.1

    Game Mode: Game won't get past marvel logo

    Description of the Issue: since update crashes immediately after loading the marvel logo.
  • Tiger3_1Tiger3_1 Member Posts: 9
    Name: Tiger 3~1
    Device and Model: Samsung J7 Pro
    Device Operating System: (Android9)
    Cellular or WiFi: wifi/celluar both
    Game Version Installed: 30.1.1
    Game Mode: Logging Issue
    Description of the Issue: I have two ids and two apps installed on the same phone. For the sbove mentioned id i am unable to paas the marvel screen and the error is puase download and then a pop up comes up champions is stopping.

    However the 2nd id on the same phone is working fine. I have reinstalled the games cleared data cache and have done this atleast 10 times along with clearing my phone's memory however still the same error.
  • 00Tarzy_Girl0000Tarzy_Girl00 Member Posts: 9
    Name: Tarzy Girl
    Device and Model: Samsung S9 Edge
    Device Operating System: (Android V10)
    Cellular or WiFi: wifi/celluar both
    Game Version Installed: 30.1.1
    Game Mode: Logging Issue
    Description of the Issue: I'm trying to open app but on first loading screen I get an error of pause download and then a pop up comes that champions is stopping.


  • MemphistophilesMemphistophiles Member Posts: 79
    In-Game Name: Memphistophiles/ Murderbeard (happens with both my accounts)
    Device and Model: Samsung Galaxy S8
    Device Operating System: 9
    Cellular or WiFi: Both; Verizon wireless
    Game Version Installed: 30.1.0
    Game Mode: All (beginning from every Tab)
    Description of the Issue: The game freezes, or more precisely never finishes loading, when switching between tabs. So far, it only happens when switching to the Store tab from any other tab. Regardless of whether I've been logged in & active for a couple minutes or an hour, on wifi or data, my Store tab never completes loading the vast majority of the time (roughly 70-80% of the time). Only fix is force close app and restart. Have video evidence.
  • TheAverageMCOCPlayerTheAverageMCOCPlayer Member Posts: 7

    The game keeps popping this screen and crashing. Other games and game launcher load fine including MROC. Full video from Twitter linked below.
    Uninstalling and reinstalling resolved the issue though. But having to do this takes a lot of time and data and effects last minute urgent game play.
    Game Name: JustAnAvgPlayer
    Model: Samsung Galaxy S10+
    System: Android 11
    Game Version: latest 30.1.0
    Game Mode: while launching app itself

    Video link:
  • ManWesternerManWesterner Member Posts: 5
    In-Game name: ManWesterner
    Device and Model: Infinix HOT 8
    Device Operating System: Android 9 Pie
    Cellular or WiFi: Cellular (Glo NG)
    Game Version: 30.1.1(latest as of March 7)
    Game Mode: All game modes(Can happen on any interface)
    Description of the issue: Game lags on any and all interfaces(alliance quests and wars, champions upgrade, event, side and normal quests, masteries e.t.c). The game exits automatically mid fights as well as in any & interfaces(as listed above) most especially in Arenas.
    Please fix this as it is impeding my use of the game as well as my completion of game content. Thanks, as I hope for timely actions.
  • CoffeeLoverCoffeeLover Member Posts: 41
    edited March 2021
    In-Game Name: Bening One
    Device and Model: Samsung Galaxy Note 8
    Device Operating System: ANDROID 10.0
    Cellular or WiFi: BOTH
    Game Version Installed: Latest (up to date 08 December 2020)
    Game Mode: EVERY MODE
    Description of the Issue: Disconnect after I had won a fight, a perfect fight gone then the game cost me 50% health penalty.

    P.S. My internet speed is fast and stable so its on you Kabam
  • AAMAXIMUS01AAMAXIMUS01 Member Posts: 144

    In-Game Name: • Apollo •

    Device and Model: Samsung Galaxy S21 ULTRA 5G

    Device Operating System: Android 11.0

    Cellular or WiFi: For the beginning of 2020 I used a Galaxy s10 and had issues where I would disconnect frequently while on wifi. No issues 4GLTE. Now I cant even login on mobile data, And still have numerous crashes on wifi.

    Game Version Installed: Newest Feb Update. Daily player.

    Game Mode: Every game mode. Lost countless units and hp from crashes and not being able to login on Mobile Data...

    Description of the issue: I literally have the best Samsung Galaxy Android phone. It costs $1200 new. If I CANT RUN MCOC WITHOUT LAG, WEIRD WI FI DISCONNECTS, STILL CANT LOGIN ON MOBILE DATA. There's definitely something wrong lol...

    Got the same issue, about a week ago got me the new galaxy s21 ultra 5g thinking was my old s10 but no. Still can't connect unless is connected to wifi.
  • Naus79_Naus79_ Member Posts: 89
    In-Game Name: Naus__
    Device and Model: Samsung galaxy s9
    Device Operating System: 10
    Cellular or WiFi: Wifi (not playing with cellular)
    Game Version Installed: 30.1.1
    Game Mode: Any
    Description of the Issue: Randomly during a fight, the game freezes about half a second at most. Also, sometimes feels like losing some input. I only recall this happening while trying to dex.
    Thank you!
  • Kill_GreyKill_Grey Member Posts: 8,666 ★★★★★
    The game keeps reloading whenever you leave the app for a few minutes. Problem is with the game itself and not with my RAM.

    Super annoying issue.
  • BuironBuiron Member Posts: 1
    edited March 2021
    In-Game Name: Buiron
    Device and Model: Galaxy S10
    Device Operating System: 11
    Cellular or WiFi: Both
    Game Version Installed: 19 Feb 2021 30.1.1
    Game Mode: won't get past marvel load screen
    Description of the Issue: As above Game will not pass the Marvel load screen, comes up with a pause option and then crashes.
  • PagadPagad Member Posts: 1
    In game name:pagad device model: galaxy A12 device operating system: Android 10 cellular or wifi : both game version installed 12 feb 2021 version 30.1.0 game mode alliance quest,arena and alliance war I've been struggling since I started playing again since the 25th of January 2021 my aq doesn't work its freezing ,aw freezes wen it wna nd I'm the looser coz I'm wasted resources units nd arena freezes to if u can't solve my problem by 15th March u loosing a great player as myself nd a big lover of the game u guys no I've been sending tickets in support forums thn all of use sending the same emails like robots bt anyway 15th March u can't fix im playing a other game coz I can't gt rank up resources
  • MatthewmercuryMatthewmercury Member Posts: 70
    edited March 2021
    In-Game Name: matthewmercury
    Device and Model: pixel 3xl
    Device Operating System: android 11
    Cellular or WiFi: both
    Game Version Installed: latest update 30.1.1
    Game Mode: In which game mode did the error occur? Only tried eq and aq but occurring in both, as well as champion menu, crystal screen and home acreen
    Description of the Issue: game freezes movement and accessibility for about a second every 30 seconds or so, including animations on champions home screen
  • Mcoc_Bosku_2Mcoc_Bosku_2 Member Posts: 1
    In-Game Name: bosku_mamblop
    Device and Model: Redmi 6
    Device Operating System: 9
    Cellular or WiFi: cellular
    Game Version Installed: 30.1.0
    Game Mode: All
    Description of the Issue: Many times crashed during playing any quest/mode. Now had a trouble logging in as it just stuck at opening (a sign of "no network"). No issues of network since other game/app working as normal
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