@Kabam Vydious Can we get a status? Also, in the event this is not fixed prior to items that can’t be claimed, can you explain how you will provide our earned rewards.
Same ....we were told we would be able to claim them but now i cant . How is that anyway like what kabam said .....dont worry they will be there to collect...thats what you said KABAM....
Several days have passed and we are still unable to claim the rewards. Kabam, how long will it take for you to come up with a solution? We need an update on this issue.
Wanted to drop in and assure you all once more that we are in talks about correcting this across the board. We apologize for the wait and the frustration, but super appreciate the patience while we determine the best fix.
Starting to think this isn't going to be fixed before the awards age out of my stash. I know 500 5* shards isn't the end of the world but those shards are hard enough to come by that - makes the situation even more aggravating. It's been nearly a week, and it doesn't feel like Kabam is putting any urgency into fixing this. Vydious's response was the first thing we'd seen in what- 2 or 3 days?
Hi there @Kabam Miike , or any moderator who is active, other issues are solved regarding claiming of rewards,but i am unable to claim items from the stash even if there is enough space in the inventory Here's the video proof: https://youtu.be/YfmNokK7bkE What shall i do??
So we all are having this problem. Can't even get my insider points for this completion lol. Oh no I'm not upset but I wonder how this is being "resolved"? Just saying. I do put into the game but there's an update for 6.3 but the fixes can't be in this update?
@Kabam Vydious thanks for redirecting me here. I understand you guys are working on this and appreciate it.
Since everyone has different rewards tied up here do we need to open tickets in order to document what we're waiting on, especially with expiry coming up shortly?
Kabam, I may be wrong, but the feeling I get is that you are delaying the compensation on purpose. It seems you are waiting for the community to forget or, at least, have a smaller expectation on the size of the compensation. Prioritizing fixes to Act 6.3 and introducing new features meanwhile outstanding issues affecting player progress just shows how greedy you are. This demonstrates a huge disrespect to the players affected. I hope the players still impacted by the issues from the past week don't spend a dime on this game until all fixes are in place and a good compensation becomes available. About compensation: offering deals to be purchased by money or units IS NOT compensation. Prices in this game are already ultra inflated. You have Thanksgiving and Cyber Monday in a few weeks. Get this huge opportunity to show your customers they are valuable and you are really sorry for what happened and is still happening. Once in your life, be generous!
Wanted to drop in and assure you all once more that we are in talks about correcting this across the board. We apologize for the wait and the frustration, but super appreciate the patience while we determine the best fix.
It’s tricky because not everyone has rewards that are stuck, and those that do likely have a range of rewards that are frozen. I have 1000 5* shards and some crystals, while others could have better or worse rewards involved. But rolling out the same compensation to everyone doesn’t account for these differences. I imagine the solution isn’t easy, but I can also imagine many users complaining if we all get the same compensation regardless of how we each were affected. Of course, there were other problems besides stuck rewards....
I have 2 expiring energy refills. One expiring in 7 days and the other in 8 days. I click "Claim Max" and the "Claim Max" grays out and nothing else happens. If i go somewhere else and come back I still see the 2 energy refills.
Comments
Can we get a status? Also, in the event this is not fixed prior to items that can’t be claimed, can you explain how you will provide our earned rewards.
But man, that consistent notice in the lower right hand corner is going to nag at me
Can kabam please check it out while fixing the AW issues.. thanks
Same here
Kabam, how long will it take for you to come up with a solution? We need an update on this issue.
@Kabam Miike @Kabam Vydious @Kabam Lyra @Kabam Porthos @Kabam Zibiit
The delay to provide a fix and an update is very disrespectful.
can't claim my reward.
@Kabam Miike , or any moderator who is active, other issues are solved regarding claiming of rewards,but i am unable to claim items from the stash even if there is enough space in the inventory
Here's the video proof:
What shall i do??
And say, this was a bug were players could claim same rewards multiple times. i wonder how long it would have taken kabam to fix!
So we all are having this problem. Can't even get my insider points for this completion lol. Oh no I'm not upset but I wonder how this is being "resolved"? Just saying. I do put into the game but there's an update for 6.3 but the fixes can't be in this update?
Since everyone has different rewards tied up here do we need to open tickets in order to document what we're waiting on, especially with expiry coming up shortly?
Thanks
Prioritizing fixes to Act 6.3 and introducing new features meanwhile outstanding issues affecting player progress just shows how greedy you are. This demonstrates a huge disrespect to the players affected.
I hope the players still impacted by the issues from the past week don't spend a dime on this game until all fixes are in place and a good compensation becomes available.
About compensation: offering deals to be purchased by money or units IS NOT compensation. Prices in this game are already ultra inflated.
You have Thanksgiving and Cyber Monday in a few weeks. Get this huge opportunity to show your customers they are valuable and you are really sorry for what happened and is still happening. Once in your life, be generous!
Can't collect the rewards and now they are expiring.