We are aware of the issues surrounding collecting items from an in-game message(s). The team is working to resolve the issue and is hoping to have it sorted by the end of the week. More information and future communications will happen here.
https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards-merged-with-info
We will be closing/merging any newly created threads related to this issue.

Is this right Crystal drop rate?

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Comments

  • Bugmat78Bugmat78 Posts: 1,580 ★★★★
    It's 22H Level Up today..would be nice to get these sometime in the next few hours :)
  • thepiggythepiggy Posts: 473 ★★★★
    https://forums.playcontestofchampions.com/en/discussion/286700/any-eta-on-the-nexus-cavs-form-the-monthly-card#latest

    The thread was locked so just commenting here.

    Last time, it took 3 days to send out compensation. The Thronebreaker Daily Card deal with the bugged rates came out August 1st and compensation was given on the 4th. Hoping we see something soon.
    Moderator said:

    Typically, in these cases it takes at least a week. This is the regular timeline that we have achieved for the most part, though sometimes it can take longer or rarely less time. We haven't said anything because there hasn't been anything to share. We will update you when there is news.

  • BitterSteelBitterSteel Posts: 8,860 ★★★★★
    I just got mine


  • Bugmat78Bugmat78 Posts: 1,580 ★★★★
    Yeah they just came in - got a 6* nexus :smiley:
  • BahubaliBahubali Posts: 430 ★★★
    I got corrected cav nexus crystals.. Thanks Kabam
  • GeopallyGeopally Posts: 17 ★
    I haven’t received mine, I know my drop rates weren’t great and I’m still waiting.
  • Mpd1Mpd1 Posts: 69 ★
    This kind of stuff should not happen. Bought the package at about the time of the fix. No way of knowing if before or after. Seems like it would be easy to avoid this issue.
  • MoShizzleMoShizzle Posts: 53 ★
    Anyway that anyone who got comp close to cur off time can tell us approx time? I bought at 1:37PM EST and didnt get comp. My alliance mate did however and it was about 5 mins before me I think.
  • ParatedParated Posts: 21 ★
    I still haven’t got them
  • Primis00Primis00 Posts: 264 ★★★
    I havent gotten mine either, Bought the offer almost instantly when it came out.
  • ParatedParated Posts: 21 ★
    @Kabam Miike
    Primis00 said:

    I havent gotten mine either, Bought the offer almost instantly when it came out.

  • ParatedParated Posts: 21 ★
    @Primis00 guess we are left behind and have to contact kabam via ticket. I hope they will help me this time and not give me an automatic response by robots
  • Primis00Primis00 Posts: 264 ★★★
    Parated said:

    @Primis00 guess we are left behind and have to contact kabam via ticket. I hope they will help me this time and not give me an automatic response by robots

    I did and got a generic response that they would be sent out at some point. They wont help from support.
  • ParatedParated Posts: 21 ★
    Hmm. So what to do now? I also bought them almost immediately the offer dropped. Got 6-7x 3* and 3 x 4*.. so obviously with the old droprates. I wished I recorded it with the droprates
  • EtherionGodEtherionGod Posts: 239 ★★
    Same here, bought immediately cause it looked like a steal, but haven't gotten compensation yet. Here's hoping we get it sometime next week
  • GurujoseGurujose Posts: 7 ★
    Kabam Miike said:

    Can confirm that these were the wrong Drop Rates. We've fixed the issue, and those that purchased the Crystals before the fix went out will get the correct crystals at some point in the near future. Sorry about that, Folks!

    Can you confirm when this was fixed?
  • ParatedParated Posts: 21 ★
    Still nothing.
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