AQ Map (various) Difficulty [Merged Thread]

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Comments

  • GladsGlads Posts: 422 ★★★

    Amms90 said:

    compensations were ridiculous. My god. I was patient enough to wait and then..

    Can I ask, which part was ridiculous exactly?
    Respectfully, aq is completely broken I cannot speak for others but I m9st certainly used more than 10 health potions and 5 revives. To make it worse these are story quest items, so we need to use more glory or units to replace those alliance quest items. It's crazy
  • GladsGlads Posts: 422 ★★★

    peterrr said:


    minimum compensation should be 6k glory 15k 6* shards or 6* nexus and 20% t5cc selector... anything less is dissapointing this isnt about 1 bug but all of them combined and whole feeling about the game if they dont do that they are so out of touch
    They gave us a huge package about a few months ago that had a 6* nexus in it. They aren't going to give that type of comp every week. Sorry but you're way off with that request. How does a 6* nexus replace anything that you've lost resource wise like AQ pots/revives or solo content pots and revives?
    No one wants any compo we just want the game fixed. Free of these massive glitches
  • ErcarretErcarret Posts: 2,888 ★★★★★
    The one thing I do think Kabam should address is why it took so long to respond. It's fair enough that there wasn't any response over the weekend but most of Monday was silent as well and that stuck out as really weird. Especially since they must have seen that the issue had been ongoing for quite a few days at that point. Just a, "Hey, we're aware of the issue and are looking into it as we speak and will get back to you when we know more," would have been nice to hear as soon as they were made aware of it.

    That being said, I don't get why people are frothing at the mouths for more than that at this very minute. I, too, spent far more potions and revives in the first couple of days than I normally do but that doesn't mean I'm going for Kabam's jugular. We got a decent package of potions and revives that at least covered what I lost in the first two days, and I expect that we'll get another package with glory etc when this AQ cycle is over to compensate for what was lost due to being unable to complete content.

    After that, I expect an update regarding the next cycle of AQ and how to prepare for that - if it's still broken or if we can go back to our normal maps.

    If any of those things don't happen, I'll consider it a failure on Kabam's side. However, the timeline for those things to reasonably happen has not yet been overstepped in my opinion. As such, I'm perfectly okay with giving them time to sort things out.
  • Ted_n00bgentTed_n00bgent Posts: 527 ★★★

    So your expectations are different. That's fine. I disagree. When I buy stuff from Walmart or any other company I expect adequate customer support, and hope for great customer support. I think I'm getting neither here hence the post.

    Thanks for posting your disagreement.

    This is not posted with disrespect but it’s what I thought of when you said this.


  • Masquerade1981Masquerade1981 Posts: 296
    Ercarret said:

    The one thing I do think Kabam should address is why it took so long to respond. It's fair enough that there wasn't any response over the weekend but most of Monday was silent as well and that stuck out as really weird. Especially since they must have seen that the issue had been ongoing for quite a few days at that point. Just a, "Hey, we're aware of the issue and are looking into it as we speak and will get back to you when we know more," would have been nice to hear as soon as they were made aware of it.

    That being said, I don't get why people are frothing at the mouths for more than that at this very minute. I, too, spent far more potions and revives in the first couple of days than I normally do but that doesn't mean I'm going for Kabam's jugular. We got a decent package of potions and revives that at least covered what I lost in the first two days, and I expect that we'll get another package with glory etc when this AQ cycle is over to compensate for what was lost due to being unable to complete content.

    After that, I expect an update regarding the next cycle of AQ and how to prepare for that - if it's still broken or if we can go back to our normal maps.

    If any of those things don't happen, I'll consider it a failure on Kabam's side. However, the timeline for those things to reasonably happen has not yet been overstepped in my opinion. As such, I'm perfectly okay with giving them time to sort things out.

    I’m not going for anyones jugular or frothing lol. My post was spelling out what I think is adequate and reasonable.

    I also disagree that silence over the weekend is acceptable. If they plan on being silent, they should plan to avoid launching content on the weekend. Simple as that. We can agree to disagree here.

    I agree otherwise. My post was saying “what has been done thus far is not enough.” And rather than leaving it up to interpretation or mind reading, I spelled out exactly what I expect.

  • SyndicatedSyndicated Posts: 635 ★★★
    RCunha said:

    Hey by the way that Torch miniboss is **** impossible Kabam. Wtf is this? My entire BG is stuck behind an unkillable wall of block penetration and buffet.

    That is not the real problem, there are counters to him, Void makes him an easy job..
    Yeah, let me take it from the list of champs that I DON'T HAVE YET
  • Rwj_2Rwj_2 Posts: 163 ★★

    peterrr said:


    minimum compensation should be 6k glory 15k 6* shards or 6* nexus and 20% t5cc selector... anything less is dissapointing this isnt about 1 bug but all of them combined and whole feeling about the game if they dont do that they are so out of touch
    They gave us a huge package about a few months ago that had a 6* nexus in it. They aren't going to give that type of comp every week. Sorry but you're way off with that request. How does a 6* nexus replace anything that you've lost resource wise like AQ pots/revives or solo content pots and revives?
    I understand this completely and I don't care if I see any compensation, I just want better communication and effort from Kabam. That said, compensation is there to serve as a pacifier when you mess up. If you go to a restaurant and they totally mess up your order do you not appreciate when they comp your meal or give you a gift certificate?? Of course you do, it makes the customer feel valued and they appreciate that you acknowledge that you messed up. It's PR 101. Kabam is severely lacking there.
  • GroundedWisdomGroundedWisdom Posts: 36,475 ★★★★★

    This is what I would expect:

    "This happened because we switched defenders to 6*s which we failed to warn you about. We didn't foresee this change to cause a jump in defender difficulty and we're reverting them back to 5*s (or whatever the solution) which is on track to push live before the next AQ cycle starts. We apologize for the mistake. Going forward we will more closely monitor the forums and game during support off-hours and/or abstain from launching new content in off-hours whenever possible. You can always get a response via in-game support tickets and we advise people use this during off-hours. We apologize for the lack of attention this got over the weekend and into Monday. In order to make things right... blah blah current compensation + glory. Thank you!"

    It's not that hard and I'm genuinely confused by all the push-back. I work in tech and this is how good tech companies handle mistakes. Own it. Explain the thinking. Apologize. If you don't explain the thinking then people are left to come up with their own reasons for the changes (e.g. Kabam just wanted to sneak in harder defenders to get more money) and can often assume negative intent.

    This is still more of your own conjecture. You want them to apologize for deceiving people but that's your judgment. There was no deception. There was no misinformation. Only assumptions.
    If the time comes that they say they failed to notify people of the changes, then you have grounds. As for now, it was an unintended outcome, and they've already apologized for it and updated us on their progress.
  • Rwj_2Rwj_2 Posts: 163 ★★

    Rwj_2 said:

    Rwj_2 said:

    Nix2222 said:

    Nix2222 said:

    Nix2222 said:

    Ciedre said:

    It's the most immediate gesture they could do. The package was already set up, so they could add extra. It's possible they are discussing other options. It hasn't been resolved yet. Still, that doesn't mean it's fair to ignore the efforts they're making. It's one thing to expect standards. It's another to expect perfection and give no leeway in return.

    The issue here is the lack of communication from Kabam. If they were more proactive, there would far less outcry from the community
    And they did not add nearly enough compared to what a lot of people lost
    Just curious but how much was lost in your terms?
    As an example- I have 2 people in my BG that normally use zero items (maybe one every few weeks). Both boss killers and skilled players. One finished with 4/15 items the other with 5/15 items. That’s just one day. It’s been similar all 4 days. The compensation is nowhere near enough when you add in the frustration.
    Ok, so next question. If they don't use items, what happened to the stockpile they should have from 2 months worth of comp packages we've been getting each week? If they normally use zero items, shouldn't they have them maxed and in the overflow?
    First off, those are 2 of the better players, so you can imagine the other 8 players are much worse off. Second off, to your point, those resources expire so it’s not like there’s a massive stockpile. Bottom line I have multiple players in my bg that used units they were saving and are ready to leave. Here’s some comments in our chat-

    yup, went from going almost using no items daily to using multiple to almost the limit of items every day this week. Not a good look for Kabam once again. Smh

    This new AQ is ridiculous. I don't think that compensation they just gave us was enough 😩

    Like we have some of our best boss killer level players that clean house in war struggling with non boss fights. That’s how bad it is

    This is just from the last day. You can defend them all you want but I guarantee you are in the minority and This isn’t going well for Kabam.
    I'm not defending them. I think there probably should be more and likely will be after the cycle ends.

    We've been getting comp for AQ and AW now for a long time. Just trying to see where it all goes.
    Except that we've seen in the past that boycotts at least help to get them to listen and communicate, usually short lived though. If poor performance on sales means cutbacks or job losses that might be enough to light a fire under their a$$ to do better so as to not lose their jobs.
    12.0 was the only boycott to actually work. No other "boycott" actually worked because there wasn't any follow through on the communities side.
    I already know you feel that way but I bet to differ. Last year's, we'll call it threat of, boycott bright about at least good communication and some changes from Kabam. The result was their big roadmap and at least a promise to do better.
    Like I said, only 1 boycott, 12.0.
    Whatever man. You've missed the point entirely. Boycott or not, community outrage making Kabam worry that their bottom line might suffer works. If nobody ever speaks up nothing will ever change.

    Get your head out of Kabam's a$$.
  • DemonzfyreDemonzfyre Posts: 21,719 ★★★★★
    Rwj_2 said:

    Rwj_2 said:

    Rwj_2 said:

    Nix2222 said:

    Nix2222 said:

    Nix2222 said:

    Ciedre said:

    It's the most immediate gesture they could do. The package was already set up, so they could add extra. It's possible they are discussing other options. It hasn't been resolved yet. Still, that doesn't mean it's fair to ignore the efforts they're making. It's one thing to expect standards. It's another to expect perfection and give no leeway in return.

    The issue here is the lack of communication from Kabam. If they were more proactive, there would far less outcry from the community
    And they did not add nearly enough compared to what a lot of people lost
    Just curious but how much was lost in your terms?
    As an example- I have 2 people in my BG that normally use zero items (maybe one every few weeks). Both boss killers and skilled players. One finished with 4/15 items the other with 5/15 items. That’s just one day. It’s been similar all 4 days. The compensation is nowhere near enough when you add in the frustration.
    Ok, so next question. If they don't use items, what happened to the stockpile they should have from 2 months worth of comp packages we've been getting each week? If they normally use zero items, shouldn't they have them maxed and in the overflow?
    First off, those are 2 of the better players, so you can imagine the other 8 players are much worse off. Second off, to your point, those resources expire so it’s not like there’s a massive stockpile. Bottom line I have multiple players in my bg that used units they were saving and are ready to leave. Here’s some comments in our chat-

    yup, went from going almost using no items daily to using multiple to almost the limit of items every day this week. Not a good look for Kabam once again. Smh

    This new AQ is ridiculous. I don't think that compensation they just gave us was enough 😩

    Like we have some of our best boss killer level players that clean house in war struggling with non boss fights. That’s how bad it is

    This is just from the last day. You can defend them all you want but I guarantee you are in the minority and This isn’t going well for Kabam.
    I'm not defending them. I think there probably should be more and likely will be after the cycle ends.

    We've been getting comp for AQ and AW now for a long time. Just trying to see where it all goes.
    Except that we've seen in the past that boycotts at least help to get them to listen and communicate, usually short lived though. If poor performance on sales means cutbacks or job losses that might be enough to light a fire under their a$$ to do better so as to not lose their jobs.
    12.0 was the only boycott to actually work. No other "boycott" actually worked because there wasn't any follow through on the communities side.
    I already know you feel that way but I bet to differ. Last year's, we'll call it threat of, boycott bright about at least good communication and some changes from Kabam. The result was their big roadmap and at least a promise to do better.
    Like I said, only 1 boycott, 12.0.
    Whatever man. You've missed the point entirely. Boycott or not, community outrage making Kabam worry that their bottom line might suffer works. If nobody ever speaks up nothing will ever change.

    Get your head out of Kabam's a$$.
    I don't know how many times anyone has to explain this but Kabams bottom line isn't effected by what you spend. Kabam is funded by Netmarble, they're the parent company. Whatever you spend, it goes to them. Netmarble then pays for everything.

    We didn't get the dev diaries because of the threat to boycott, we got them because of the feedback people provided to Kabam. The community has done this a few times. One of the other major times is when AW diversity was announced to be removed. Other times are like The Hood and Gully buffs. 12.0 was the one true boycott that worked and rightfully so but mainly only because the game was smaller back then.
  • Masquerade1981Masquerade1981 Posts: 296
    edited November 2021

    This is still more of your own conjecture. You want them to apologize for deceiving people but that's your judgment. There was no deception. There was no misinformation. Only assumptions.
    If the time comes that they say they failed to notify people of the changes, then you have grounds. As for now, it was an unintended outcome, and they've already apologized for it and updated us on their progress.

    Hahah. You’re exactly right. We don’t know! It is conjecture. You know what might clear things up a little? An explanation. I literally said that a few posts up. If you don’t explain, people assume bad intent - especially with Kabam’s history.
  • GroundedWisdomGroundedWisdom Posts: 36,475 ★★★★★

    This is still more of your own conjecture. You want them to apologize for deceiving people but that's your judgment. There was no deception. There was no misinformation. Only assumptions.
    If the time comes that they say they failed to notify people of the changes, then you have grounds. As for now, it was an unintended outcome, and they've already apologized for it and updated us on their progress.

    Hahah. You’re exactly right. We don’t know! It is conjecture. You know what might clear things up a little? An explanation.
    They explained as far as they can. They're looking into it, they're working on resolving it, they included a little extra Comp in the meantime, and they will let us know when they have more to update on it. Would you prefer a list of the code they're working on?
  • Masquerade1981Masquerade1981 Posts: 296
    I literally posted what I expect. This isn’t an “eff kabam” post. This is “here’s what I expect”. Setting expectations is the only way I can impact the outcome.
  • GroundedWisdomGroundedWisdom Posts: 36,475 ★★★★★
    Your reasonable expectations have been met. The rest are based on your own narrative of what happened.
  • Masquerade1981Masquerade1981 Posts: 296
    No they haven’t.
  • Masquerade1981Masquerade1981 Posts: 296
    edited November 2021

    Your reasonable expectations have been met. The rest are based on your own narrative of what happened.

    Looks like we got another Kabam employee in the thread.
  • DemonzfyreDemonzfyre Posts: 21,719 ★★★★★
    Rwj_2 said:

    Rwj_2 said:

    Rwj_2 said:

    Rwj_2 said:

    Nix2222 said:

    Nix2222 said:

    Nix2222 said:

    Ciedre said:

    It's the most immediate gesture they could do. The package was already set up, so they could add extra. It's possible they are discussing other options. It hasn't been resolved yet. Still, that doesn't mean it's fair to ignore the efforts they're making. It's one thing to expect standards. It's another to expect perfection and give no leeway in return.

    The issue here is the lack of communication from Kabam. If they were more proactive, there would far less outcry from the community
    And they did not add nearly enough compared to what a lot of people lost
    Just curious but how much was lost in your terms?
    As an example- I have 2 people in my BG that normally use zero items (maybe one every few weeks). Both boss killers and skilled players. One finished with 4/15 items the other with 5/15 items. That’s just one day. It’s been similar all 4 days. The compensation is nowhere near enough when you add in the frustration.
    Ok, so next question. If they don't use items, what happened to the stockpile they should have from 2 months worth of comp packages we've been getting each week? If they normally use zero items, shouldn't they have them maxed and in the overflow?
    First off, those are 2 of the better players, so you can imagine the other 8 players are much worse off. Second off, to your point, those resources expire so it’s not like there’s a massive stockpile. Bottom line I have multiple players in my bg that used units they were saving and are ready to leave. Here’s some comments in our chat-

    yup, went from going almost using no items daily to using multiple to almost the limit of items every day this week. Not a good look for Kabam once again. Smh

    This new AQ is ridiculous. I don't think that compensation they just gave us was enough 😩

    Like we have some of our best boss killer level players that clean house in war struggling with non boss fights. That’s how bad it is

    This is just from the last day. You can defend them all you want but I guarantee you are in the minority and This isn’t going well for Kabam.
    I'm not defending them. I think there probably should be more and likely will be after the cycle ends.

    We've been getting comp for AQ and AW now for a long time. Just trying to see where it all goes.
    Except that we've seen in the past that boycotts at least help to get them to listen and communicate, usually short lived though. If poor performance on sales means cutbacks or job losses that might be enough to light a fire under their a$$ to do better so as to not lose their jobs.
    12.0 was the only boycott to actually work. No other "boycott" actually worked because there wasn't any follow through on the communities side.
    I already know you feel that way but I bet to differ. Last year's, we'll call it threat of, boycott bright about at least good communication and some changes from Kabam. The result was their big roadmap and at least a promise to do better.
    Like I said, only 1 boycott, 12.0.
    Whatever man. You've missed the point entirely. Boycott or not, community outrage making Kabam worry that their bottom line might suffer works. If nobody ever speaks up nothing will ever change.

    Get your head out of Kabam's a$$.
    I don't know how many times anyone has to explain this but Kabams bottom line isn't effected by what you spend. Kabam is funded by Netmarble, they're the parent company. Whatever you spend, it goes to them. Netmarble then pays for everything.

    We didn't get the dev diaries because of the threat to boycott, we got them because of the feedback people provided to Kabam. The community has done this a few times. One of the other major times is when AW diversity was announced to be removed. Other times are like The Hood and Gully buffs. 12.0 was the one true boycott that worked and rightfully so but mainly only because the game was smaller back then.
    Patent company or not, not spending effects their bottom line. Do you not understand how business works?? How do you think Netmarble determines how much money goes to each of their subsidiaries? It's profitability.
    Regardless of if you skip CW deals, MCOC is still the flag ship of the games they run. MFR is a flop, MFF died years ago so I'd say Kabam is getting their share anyway.
  • DemonzfyreDemonzfyre Posts: 21,719 ★★★★★
    How is this thread even open still?
  • GroundedWisdomGroundedWisdom Posts: 36,475 ★★★★★

    Your reasonable expectations have been met. The rest are based on your own narrative of what happened.

    Looks like we got another Kabam employee in the thread.
    Ah, so people who don't subscribe to conspiracy are Kabam employees? Disagree. I go on the information provided. I don't demand they atone to my own version of what happened.
  • Masquerade1981Masquerade1981 Posts: 296
    edited November 2021

    Ah, so people who don't subscribe to conspiracy are Kabam employees? Disagree. I go on the information provided. I don't demand they atone to my own version of what happened.

    I offered up an example response and included one option that might have occurred as a way to communicate. It was in quotes and written as such. Sorry if you misunderstood or I miscommunicated.
  • DemonzfyreDemonzfyre Posts: 21,719 ★★★★★

    And no. That's not why you're a Kabam employee. You're a Kabam employee because you have 15k posts on these forums (which is insane) and 61,000 times someone has disagreed with you lol. That's why you're a Kabam employee.


    Maybe you should try and be a better alliance mate.
  • Ted_n00bgentTed_n00bgent Posts: 527 ★★★
    It’s behavior like this that irritated me enough in the first place to get involved. Your devolving into immaturity now. Being a customer does not make you a shareholder. You are a consumer not an investor. Being a customer you are entitled to disagree with their customer service and to voice it but not dictate and set expectations on what they should and shouldn’t do.
  • Masquerade1981Masquerade1981 Posts: 296

    It’s behavior like this that irritated me enough in the first place to get involved. Your devolving into immaturity now. Being a customer does not make you a shareholder. You are a consumer not an investor. Being a customer you are entitled to disagree with their customer service and to voice it but not dictate and set expectations on what they should and shouldn’t do.

    HAHAHAHAH. This is literally you on another post. Take your own advice.

    How about you learn to ignore his posts if you don't like it. How hard is that instead of contributing nothing to the discussion? Asking someone not to post at all in a public forum is asinine.

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