**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
We've been getting comp for AQ and AW now for a long time. Just trying to see where it all goes.
When you've had nothing but frustration for months in something you're supposed to do for fun - and may well have put money into - then it becomes yet *another* irritation. Other games would have lost players in droves by now. You can't criticise people for being angry here @Demonzfyre .
Maybe there's some that don't need it or expect it (e.g. Ted and Demon) but I'm not you and I'm not alone.
When the incidence of bugs and oversights actually ramps up over that time, you'd be mad not to begin to seriously question your time/financial commitment to a game. Especially when you've been a daily player for nearly 7 years.
I, for one, don't want to know everything about every problem. I'd be absolutely content to know that there's an open dialogue between us customers and kabam. We *all* want the game to work properly. What's the harm in having more engagement?
Could there be better communication? Always. It's an evolving process. We also need to respect their efforts on our side as well. That's what's missing here.
All this "state of the game/boycott" talk is not acknowledging that they're aware things are not going well. It's not a case of them not understanding the gravity of the situation. You just can't force a resolution where there isn't one yet.
"This happened because we switched defenders to 6*s which we failed to warn you about. We didn't foresee this change to cause a jump in defender difficulty and we're reverting them back to 5*s (or whatever the solution) which is on track to push live before the next AQ cycle starts. We apologize for the mistake. Going forward we will more closely monitor the forums and game during support off-hours and/or abstain from launching new content in off-hours whenever possible. You can always get a response via in-game support tickets and we advise people use this during off-hours. We apologize for the lack of attention this got over the weekend and into Monday. In order to make things right... blah blah current compensation + glory. Thank you!"
It's not that hard and I'm genuinely confused by all the push-back. I work in tech and this is how good tech companies handle mistakes. Own it. Explain the thinking. Apologize. If you don't explain the thinking then people are left to come up with their own reasons for the changes (e.g. Kabam just wanted to sneak in harder defenders to get more money) and can often assume negative intent.
We are only different in the amount of expectation. I have enjoyed this game off and on for a few years now that has been filled with plenty of frustration. I would certainly appreciate more communication about issues in a time that they seem to be occurring more frequently and on top of other issues. Having the forums helps us communicate these issues and our feelings about them.
I don’t expect anything from a million dollar company in regards to explanations, mistakes that were made, reasoning behind actions or most certainly apologies. We do get bits of these things here and there and unfortunately only seen if someone screenshots a response from a mod. Otherwise it goes unnoticed by others not sifting threw hundreds of comments. And I will admit it would be nice to have these communications highlighted somewhere but they are not and I don’t expect them to be.
My point in my original comment is that while I respect your opinion and your right to have and express it, this post and your response to someone else commenting on it is not very mature or productive. Don’t fire shots if you don’t want to be shot back at.
Yes, we all want the same things and no, there is nothing wrong with wanting more engagement. But I don’t expect it from a company that can’t meet everyone’s expectations. That’s why like in my life I set them very low.
Thanks for posting your disagreement.
ps- thanks for the potions *eyeroll*
That being said, I don't get why people are frothing at the mouths for more than that at this very minute. I, too, spent far more potions and revives in the first couple of days than I normally do but that doesn't mean I'm going for Kabam's jugular. We got a decent package of potions and revives that at least covered what I lost in the first two days, and I expect that we'll get another package with glory etc when this AQ cycle is over to compensate for what was lost due to being unable to complete content.
After that, I expect an update regarding the next cycle of AQ and how to prepare for that - if it's still broken or if we can go back to our normal maps.
If any of those things don't happen, I'll consider it a failure on Kabam's side. However, the timeline for those things to reasonably happen has not yet been overstepped in my opinion. As such, I'm perfectly okay with giving them time to sort things out.
I also disagree that silence over the weekend is acceptable. If they plan on being silent, they should plan to avoid launching content on the weekend. Simple as that. We can agree to disagree here.
I agree otherwise. My post was saying “what has been done thus far is not enough.” And rather than leaving it up to interpretation or mind reading, I spelled out exactly what I expect.
If the time comes that they say they failed to notify people of the changes, then you have grounds. As for now, it was an unintended outcome, and they've already apologized for it and updated us on their progress.
Get your head out of Kabam's a$$.