**KNOWN AW ISSUE**
Please be aware, there is a known issue with Saga badging when observing the AW map.
The team have found the source of the issue and will be updating with our next build.
We apologize for the inconvenience.
**KNOWN BG ISSUE**
We are aware of an issue with the seeding for the beginning of the BG season.
We are adding rewards to higher progression brackets to offset the additional grind.
More information here.
**Arcade is being extra tricky with his Murder Box...**
It appears Arcade has been non-cooperative in his approach to this month's side quest and presented his clues in a nonsensical order. Lucky you, Summoners, we have our best and brightest on the case and those clues should now be a lot more straightforward. While messing around in Arcade's files we came across a phrase, highlighted and bolded, with sparkles and pointy arrows: "the abode for the dead" ... Maybe that will help you along the way!
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[MERGED] Missing: Anthropomorphic crystal

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Comments

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    BravardoBravardo Posts: 26
    I also have this problem, uncollected and can’t see the shards or crystal.
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    BravardoBravardo Posts: 26

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    Darksider711Darksider711 Posts: 1
    Same problem here too. Have restarted iPad Pro several times, closed the app… my uncollected account the crystals are not visible and in the crystal special menu the option to buy them is not there. If you click on the picture where the crystal should be it shows I have enough to get 2 crystals .
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    HunchesterHunchester Posts: 3
    I don't have crystal
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    HunchesterHunchester Posts: 3
    edited January 2022


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    I dont see it either, its 10:43pm 1/6 been refreshing all day, have heard the same issue from about 5 others.
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    EpistriatusEpistriatus Posts: 1,249 ★★★★
    Same with my alt-account, main account had the issue as well but got resolved after the 1st fix
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    Suresh201Suresh201 Posts: 3
    I still didn't get those crystals in my account
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    TheMethodTheMethod Posts: 189
    Yup, same thing for me. Uncollected, no image, no crystals.
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    HunchesterHunchester Posts: 3
    I asked my cousin she doesn't have crystal
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    Sachhyam257Sachhyam257 Posts: 1,055 ★★★★
    Still no crystals for me either....
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    EvilutionEvilution Posts: 21
    Good day,
    I noticed there was a fix that was supposed to fix this issue but I am still unable to see the crystals as well as the shard image is just blacked out, but sometimes it is white out.
    When clicking the shard image it shows how many shards owned but unable to buy crystals on this account.
    Uncollected ,samsung a21s. Android11, latest game version.
    When I log into alt account who is just completed act3 he has shard image and crystals show up to be able to buy.
    Put in a ticket yesterday and not heard anything.

    please help.
    Thanks

    SMASH.
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    Ijross74Ijross74 Posts: 3
    Hi,
    Works fine on my iPad Air 3 (Cav); not on my alt account (i7+ Uncollected).
    Deleted/Reinstalled game on i7+ and logged in with Cav and they show up.
    Relogin with alt account on i7+ and they are gone again.
    Clearly not a device issue, Kabam server issue.
    There must be a large section of Summoners DB records on a server that never got the tables for the new crystals
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    Y33rybY33ryb Posts: 1
    Same issues here, iPhone 12 Pro uncollected account, sat on 26k shards that I hope I don’t lose or once kabam finally sort a fix we best be rewarded with better gameplay issue compo
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    IKENIIKENI Posts: 10
    edited January 2022
    Still no crystals on my alt account. On main have them, on alt nope
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    HojosHojos Posts: 20
    Same issue on samsung galaxy s7. On uncollected account i dont see crystals.
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    StueyoneStueyone Posts: 18
    Same here. Uncollected account doesn't see the crystal, but Conqueror mini account does, on the same phone.
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    Sean_1486Sean_1486 Posts: 148
    I have the crystal on two of nine accts. Both my cav accts have it. The others do not. All other accts are uc
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    BrobosBrobos Posts: 4
    Is there a update on this? My alternate account has the same problem. It is uncollected account.
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    Priyansh7Priyansh7 Posts: 445 ★★
    Looks like only Uncollected players have this issue... conqueror and Cavalier/thronebreaker accounts seem to be fine.

    I did the same thing, reinstalled the game twice but still didn't work.



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    Barani7daBarani7da Posts: 670 ★★


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    AnthroAnthro Posts: 4
    Probably tied with this and I can't see the crystal either and still haven't even received solo gifting rewards yet
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    VollmondumVollmondum Posts: 36


    What is this and where do I get the crystal? It's nowhere in the vault
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    It does appear to be an uncollected issue. One of the members of my alliance had the crystal, then he got uncollected yesterday and the crystal disappeared for him too.
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    IronTomFlintIronTomFlint Posts: 113
    I’m uncollected and I also see no crystals. The guys in my alliance (most of whom are Cavalier) are very confused, about what my problem is.
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    I am also Uc got no crystals and my other uc accout that i am playing from same device go em.
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    MoonK7MoonK7 Posts: 1
    @Kabam Zibiit Still no Crystal whatsoever. Uncollected account, phone is Redmi Note 9 Pro
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    Who_knewWho_knew Posts: 50
    Still missing here too
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