Game updating constantly [merged]

ScottiePimpin

This is new.

ScottiePimpin

And another one.

Kyrianstryker

Same thing. So Is the the end for some?

InfamousMike

Kabug!

Kano84

worst of all is that no one from kabam gives an answer

ZahidHasan

InfamousMike said:

Kabug!

He is on a suicide mission

ZahidHasan

Kano84 said:

worst of all is that no one from kabam gives an answer

I am certain that they will never be going to solve this updating problem.

SuperStrannik

Kano84 said:

worst of all is that no one from kabam gives an answer

They either don't know how to fix it, or they just don't want to notice the problem, they released a fix once and that's it

Angel_xxl1

Here we go i am back . Samsung s21+ , android . Keep blocking the update a 97% or 98% or 100 % . Try to download in wifi or 5g or 4g . Checked the storage on my phone and i have space ..... ipdate doesn't work !

Hydravns

It's gonna be a new month without playing the game. I'm quitting because i'm done waiting like that when i know that kabam actually don't really care about this bug, sending a ticket won't even change something as they pretend to say that they are aware of this problem, they kept saying that from the beginning of may but since there was no fix to this issue except an hotfix that well fixed nothing!

daemonarchd

This bug form last month and here it again

HaydenB177

I Tried To Update The Game To The Latest Version, It Installed The Update But Then It Said Couldn't Install On The Google Play Store, So I Don't Know If That Was A Glitch Or A Bug, Oh And Will The Hotfix Be Available On The Google Play Store By Early-Mid Next Week Because I Want To Know What Day Next Week The Hotfix Will Be Live On The Google Play Store?

SupermanGod

The real question is will the hotfix next week fix this updating problem too for player? Or are we gonna go another month with no word from kabam? @kabam Jax

SuperStrannik

Kano84 said:

worst of all is that no one from kabam gives an answer

They either don't know how to fix it, or they just don't want to notice the problem, they released a fix once and that's it

SupermanGod

@Kabam Miike @Kabam Zibiit @Kabam Porthos?

Hydravns

We should accept the fact that they abandoned our case about this bug y'all.. They keep ignoring us over and over again

Wydupcze

Have the same problem over month, please fix this Guys...
I have 2 accounts and I'm leading in 30 person Aliance...
Help...

Lastscout

When I enter a fight against newer champions or try to upgrade them in my champion roster, the game gives me an "Updating" screen and hangs there until I close the game and open it again.

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

This started with last month's update, and I couldn't play several game modes for 2 weeks until I figured out that having Quicksilver in my fighting team was causing my game to go to the Updating screen. I was able to use a friend's device to get Quicksilver off my team and thereby play again, but I cannot use any newer champs, I cannot upgrade them, and if I enter a fight against new champs in any game mode, the updating screen happens. The bug is a known issue, yet it has persisted through TWO updates.

THIS IS UNACCEPTABLE!!!!!!!!!!!! I HAVE PAID SEVERAL HUNDRED DOLLARS OVER THE YEARS TO ENJOY THIS GAME AND I CANNOT PLAY IT AS DESIGNED FOR MORE THAN A MONTH!!!!!!!!! YOU HAVE NOT ADDRESSED THIS BUG IN ANY MEANINGFUL WAY. IT SEEMS THAT YOU ARE PRETENDING THAT THE BUG DOES NOT EXIST!!!!! YOU OWE IT TO THE AFFECTED PLAYERS TO ACKNOWLEDGE THE BUG, ADDRESS THE ISSUE, AND GIVE SOME COMPENSATION FOR NOT BEING ABLE TO PLAY THE GAME!!!!

Device and Version:
OnePlus 9 Pro

Device Operating System:
Android v13

Mobile Carrier:
T-Mobile

Cellular or WiFi:
Both

Game Version Installed:
v40.0.0 (128570700)

Game Mode:
All

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
All champions released since 2022

I have filed 2 different support tickets with Kabam, both of which were closed after they sent me an email that said something like "We are aware of the issue and are working on it." They offered no solution, no resolution, and no compensation. So pretty much, "It sucks to be you. Deal with it."

Also, to make it worse, I cannot complete most of the special objectives or obtain the side quest exploration rewards except on the 4th week. It is grossly unfair that there's no way for me to obtain these rewards (including R5 generic awakening gem T5B catalyst, T2A catalyst, 4k 6* shards, 400k gold, 12k T5B fragments, and a whole bunch of intergalactic planetary shards). I explored the only part of the side quest I could, but I am not going to waste my time doing week 1-3 because I can't 100% explore them, and the crystal shards aren't worth the amount of time if I can't get 100%.

We deserve a response. We deserve an explanation. Do the right thing. @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

Wydupcze

I could not play normally for 1 month, awaiting for new update...
Still can't play after. Don't punish me longer please

SuperStrannik

Lastscout said:

When I enter a fight against newer champions or try to upgrade them in my champion roster, the game gives me an "Updating" screen and hangs there until I close the game and open it again.

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

This started with last month's update, and I couldn't play several game modes for 2 weeks until I figured out that having Quicksilver in my fighting team was causing my game to go to the Updating screen. I was able to use a friend's device to get Quicksilver off my team and thereby play again, but I cannot use any newer champs, I cannot upgrade them, and if I enter a fight against new champs in any game mode, the updating screen happens. The bug is a known issue, yet it has persisted through TWO updates.

THIS IS UNACCEPTABLE!!!!!!!!!!!! I HAVE PAID SEVERAL HUNDRED DOLLARS OVER THE YEARS TO ENJOY THIS GAME AND I CANNOT PLAY IT AS DESIGNED FOR MORE THAN A MONTH!!!!!!!!! YOU HAVE NOT ADDRESSED THIS BUG IN ANY MEANINGFUL WAY. IT SEEMS THAT YOU ARE PRETENDING THAT THE BUG DOES NOT EXIST!!!!! YOU OWE IT TO THE AFFECTED PLAYERS TO ACKNOWLEDGE THE BUG, ADDRESS THE ISSUE, AND GIVE SOME COMPENSATION FOR NOT BEING ABLE TO PLAY THE GAME!!!!

Device and Version:
OnePlus 9 Pro

Device Operating System:
Android v13

Mobile Carrier:
T-Mobile

Cellular or WiFi:
Both

Game Version Installed:
v40.0.0 (128570700)

Game Mode:
All

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
All champions released since 2022

I have filed 2 different support tickets with Kabam, both of which were closed after they sent me an email that said something like "We are aware of the issue and are working on it." They offered no solution, no resolution, and no compensation. So pretty much, "It sucks to be you. Deal with it."

Also, to make it worse, I cannot complete most of the special objectives or obtain the side quest exploration rewards except on the 4th week. It is grossly unfair that there's no way for me to obtain these rewards (including R5 generic awakening gem T5B catalyst, T2A catalyst, 4k 6* shards, 400k gold, 12k T5B fragments, and a whole bunch of intergalactic planetary shards). I explored the only part of the side quest I could, but I am not going to waste my time doing week 1-3 because I can't 100% explore them, and the crystal shards aren't worth the amount of time if I can't get 100%.

We deserve a response. We deserve an explanation. Do the right thing. @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

Everyone who has such a problem, let's like this post and make developer tags, we all want a clear answer about the problem and whether they are going to do something about it.
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

LordSmasher

Well they tried to fix this bug and now there are issues with projectile graphics everywhere.

Lord_Apex666

Useless, I complained for everyone last month and got warned, yet there is no fix to this error at all!

SupermanGod

Its funny how kabam can warn us in a couple of minutes, but when it comes to answering a complaint on the game constantly updating on 2022 champions, they dont give us feedback as to when or how this will be resolved.

Fit_Fun9329

Hi all, I am not affected with this issue but curious. What is actually the issue? When you start the app, the game wants to update endlessly? Will it not allow you progress further?

SummonerNR

Lord_Apex666 said:

Useless, I complained for everyone last month and got warned, yet there is no fix to this error at all!

But the GSpace workaround seemed to fix it for you ??

Just a reminder for others, various potential workarounds for those who don’t have native Google PlayStore, can see pages 10-12 of this thread, and see if that helps resolve it.

SupermanGod

I tried it, but it doesn't work

Lastscout

No update? No response? This is going on 2 months. I can't complete this month's quests, either. Even if you don't have a fix, WE DESERVE TO BE ACKNOWLEDGED!! STOP PRETENDING THIS DOESN'T EXIST!
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

Lastscout

Fit_Fun9329 said:

Hi all, I am not affected with this issue but curious. What is actually the issue? When you start the app, the game wants to update endlessly? Will it not allow you progress further?

When I put a champ from 2022 or newer on my team for Story Mode, Event Quest, Side Quest, or Daily Quests, the game switches to the loading screen, but it says "Updating" and hangs. This problem persisted until I was able to use a friend's phone to log in (where this problem does not exist) and remove Quicksilver from my team. This seemed to fix the problem at the time. Now, I can play those modes again as normal (but without newer champs on my team), but I cannot go to my roster and view or update any of those 2022 or newer champs, or the Updating screen hangs until I kill the app and restart it. When I am playing through any of the quest modes, even though I have my team with older champs, if I encounter one of those newer champs on the path, the same updating screen happens. This has prevented me from doing 100% explore on several quests and thereby not getting the rewards.

So, to answer your question directly, the game is playable as long I don't use or encounter or try to view/upgrade any newer champs. I am lamenting that I cannot update my new Wiccan on the level up event (I need to spend a bunch of Mystic ISO).

SupermanGod

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra??????????????

salom

Is this for real or is there any solution posted that we have missed?? Because it is absolutely unbelievable that this serious issue has taken sooooo damn long!!