Galaxy S8 showing black screens [info request: mar 12]

13

Comments

  • MuknutMuknut Member Posts: 1
    <img src="https://us.v-cdn.net/6029252/uploads/editor/ar/mwo60qv6v9nj.jpg" alt="" /
    Same problem, on a S8
  • Swamp_DragonSwamp_Dragon Member Posts: 55
    Bump
  • YanivmYanivm Member Posts: 5
    I guess s8 players can say goodbye to mcoc
  • Swamp_DragonSwamp_Dragon Member Posts: 55
    Yanivm said:

    I guess s8 players can say goodbye to mcoc

    In that case, Kabam need to update their app information because it currently states the game is compatible with the S8 - Required OS - Android 8.0 and up.

    This needs to be reviewed if this is no longer true.
  • ZACK_STRAKERZACK_STRAKER Member Posts: 13
    Kabam Jax said:

    The team is aware and is investigating.

    It seems to be isolated to specific devices.

    Will update when we have more information.

    Is there any news, I haven't been able to play for 3 days
  • ToddsquadToddsquad Member Posts: 9
    Same black screen here. Samsung galaxy s8, android 9. Sent ticket to them 3 days ago and they said to watch here for updates. Still nothing. They said s8's weren't being made redundant in game
  • HozHoz Member Posts: 3

    S8 igualmente
  • Swamp_DragonSwamp_Dragon Member Posts: 55
    I've updated my Google Play Store review to 1 star. Stating the reason as the game no longer works on the Galaxy S8.
  • YanivmYanivm Member Posts: 5

    I've updated my Google Play Store review to 1 star. Stating the reason as the game no longer works on the Galaxy S8.

    They emailed me that they identified it as a bug and they are working on it
  • ManafababyManafababy Member Posts: 48
    Yanivm said:

    I've updated my Google Play Store review to 1 star. Stating the reason as the game no longer works on the Galaxy S8.

    They emailed me that they identified it as a bug and they are working on it
    They dont work on weekends so the problem will stay at least couple days more . And they lier you about they working 😁😜
  • ManafababyManafababy Member Posts: 48
    I log in from my girlfriend phone , i hope they dont say i cheat and ban me be coz of that 😁🤣 be coz of my phone is unplayable
  • This content has been removed.
  • ToddsquadToddsquad Member Posts: 9

    I log in from my girlfriend phone , i hope they dont say i cheat and ban me be coz of that 😁🤣 be coz of my phone is unplayable

    Hope not. I'm using my kids phone when he's not on it. Not ideal tho coz I'm not using energy as I should be. Just when I can
  • kate606katekate606kate Member Posts: 5
    @kabam
    Kabam Jax said:

    The team is aware and is investigating.

    It seems to be isolated to specific devices.

    Will update when we have more information.

    @kabam can we have update on this situation please? War season is about to start

  • Swamp_DragonSwamp_Dragon Member Posts: 55
    Looks like it's time to uninstall the game guys. We don't seen to be getting a fix.
  • ZACK_STRAKERZACK_STRAKER Member Posts: 13
    edited March 11
    @Kabam Miike @Kabam Jax
    We need an update on this problem. We haven't been able to play for 6 days.
  • DarkNightRiseDarkNightRise Member Posts: 385 ★★★

    @Kabam Jax
    We need an update on this problem. We haven't been able to play for 6 days.

    It means God want you to step up bro, may e spend time on something more meaningful, rather than a bug mobile game lol
  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    edited March 12
    Hey Summoners,

    Here with an update and an ask from the engineering team:

    They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.

    The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.

    We'll continue the investigation with the additional information.

    Thank you.

    **New information further in the thread**
    Post edited by Kabam Jax on
  • The_0wenpusThe_0wenpus Member Posts: 250 ★★

    Hate to be the bearer of bad news, samsung s8 is about to be a 7 year old device... Might be time for an upgrade.

    Not everyone is willing to make a largely pointless phone upgrade.
  • BringPopcornBringPopcorn Member Posts: 5,106 ★★★★★

    Hate to be the bearer of bad news, samsung s8 is about to be a 7 year old device... Might be time for an upgrade.

    Not everyone is willing to make a largely pointless phone upgrade.
    7 years
  • ZACK_STRAKERZACK_STRAKER Member Posts: 13
    Kabam Jax said:

    Hey Summoners,

    Here with an update and an ask from the engineering team:

    They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.

    The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.

    We'll continue the investigation with the additional information.

    Thank you.

    It didn't work, I also tried uninstalling and reinstalling.
  • laserjohn26laserjohn26 Member Posts: 1,550 ★★★★★
    On an s8? Aren't they on 24 now? I'm surprised the game will even fit on the memory let alone be able to run it at all.
  • ZACK_STRAKERZACK_STRAKER Member Posts: 13

    On an s8? Aren't they on 24 now? I'm surprised the game will even fit on the memory let alone be able to run it at all.

    S8 plus (64Gb +32GB)
    Mcoc (1.8GB)
    there is nothing surprising
  • ManafababyManafababy Member Posts: 48
    Kabam Jax said:

    Hey Summoners,

    Here with an update and an ask from the engineering team:

    They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.

    The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.

    We'll continue the investigation with the additional information.

    Thank you.

    Nothing change, mate . 🤣😁
  • Swamp_DragonSwamp_Dragon Member Posts: 55
    Nope, didn't work. Hopefully this post doesn't class as "spamming the forums"
  • J0hnnyM78J0hnnyM78 Member Posts: 8
    Kabam Jax said:

    Hey Summoners,

    Here with an update and an ask from the engineering team:

    They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.

    The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.

    We'll continue the investigation with the additional information.

    Thank you.

    Not fix the issue.
  • 爱P么IƝシ爱P么IƝシ Member Posts: 4
    edited March 12
    Kabam Jax said:

    Hey Summoners,

    Here with an update and an ask from the engineering team:

    They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.

    The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.

    We'll continue the investigation with the additional information.

    Thank you.

    @Kabam Miike good morning, I followed the instructions as in the message but I still get a black screen
  • Nemesi17Nemesi17 Member Posts: 1
    @Kabam Miike same for me...S8 (2016) with Android 9.0
  • ASIMTHEØASIMTHEØ Member Posts: 8
    Unfortunately, it didn't work.
    Cache and data cleared, forced shut down, newly logged in, still everything black.
  • Stickman94_2Stickman94_2 Member Posts: 3
    This is getting beyond a joke now, 7 days ive had this issue and still nothing, i hope we get compensation for this or i dont think many of us will be very happy, im missing out on battlegrounds, aq, aw and all side quests right now, please hurry up and fix this asap!
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