In that case, Kabam need to update their app information because it currently states the game is compatible with the S8 - Required OS - Android 8.0 and up.
This needs to be reviewed if this is no longer true.
Same black screen here. Samsung galaxy s8, android 9. Sent ticket to them 3 days ago and they said to watch here for updates. Still nothing. They said s8's weren't being made redundant in game
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Thank you.
It didn't work, I also tried uninstalling and reinstalling.
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Thank you.
@Kabam Miike good morning, I followed the instructions as in the message but I still get a black screen
This is getting beyond a joke now, 7 days ive had this issue and still nothing, i hope we get compensation for this or i dont think many of us will be very happy, im missing out on battlegrounds, aq, aw and all side quests right now, please hurry up and fix this asap!
Comments
Same problem, on a S8
This needs to be reviewed if this is no longer true.
S8 igualmente
We need an update on this problem. We haven't been able to play for 6 days.
Here with an update and an ask from the engineering team:
They have taken a "debugging step" they are hoping will resolve the issue for those impacted. They're not convinced it will work, but there's a chance and it will help the overall investigation.
The change will take effect about 30 minutes from now. Could you please try forcing closed the game and relaunching/re-logging in.
We'll continue the investigation with the additional information.
Thank you.
**New information further in the thread**
Mcoc (1.8GB)
there is nothing surprising
Cache and data cleared, forced shut down, newly logged in, still everything black.