Connection issues following the 17.0.2 update (merged threads)

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Comments

  • ISO8LegionaireISO8Legionaire Member Posts: 9
    Is kabam even trying to fix this? I've sent in so many tickets about this problem and they don't reply. I haven't been able to play for 4 days
  • BarraBarra Member Posts: 1
    Joeswimmer wrote: »
    Guys let me preemptively say please say what phone you're using, what OS version, what carrier, and whether you're on data or Wifi. It'll make the process of resolving this quicker.

    Samsung galaxy j5
    Android
    wifi
  • Jebus1985Jebus1985 Member Posts: 21
    So I said youtuber and been and comments are gone !!! Fix the game
  • Smash2000Smash2000 Member Posts: 10
    I made the mistake of uninstalling and now get this, carnt open a ticket in game so carnt log issues for compensation. I have tried sky. BT.talktalk.virgin all same no connection via WiFi. I am not a spender only have 500mb of data a month and have played for over 2 years. fxb8k41tjwrf.png
  • Ebbage65Ebbage65 Member Posts: 3
    Got same problem can get on 4g by I'd UK but can't get on though WiFi sine Saturday
  • NeerajsharmaNeerajsharma Member Posts: 13
    even i cant loggin properly
  • Wendel_5Wendel_5 Member Posts: 1
    So still can't use wifi on any of my devices no problem with my wifi i have fibre and checked everything its been over a week now come on when are you going to fix this all the other members of my alliance are having similar problems
  • VuskaVuska Member Posts: 175
    From 17.0.2 back to 17.0.0 and all my connections problems gone.
    So i live with this version until next update around.
    Just dont play my Angela because she has a bug with 17.0.0
  • Keith_1979Keith_1979 Member Posts: 12
    Vuska wrote: »
    From 17.0.2 back to 17.0.0 and all my connections problems gone.
    So i live with this version until next update around.
    Just dont play my Angela because she has a bug with 17.0.0

    How did you roll back??

    Still can't login on Wi-Fi .... letting alliance down and losing out on stuff
    @Kabam Vydious any update!?
  • LickmyskidLickmyskid Member Posts: 2
    I use lenovo tab3 and i having same problem cant login for last 4 days any other game or app would work but not mcoc... Rly upsets me
  • LickmyskidLickmyskid Member Posts: 2
    Btw alliance wants to kick me out coz of that it rly sucks
  • sxect08sxect08 Member Posts: 9
    Jebus1985 wrote: »
    So I said youtuber and been and comments are gone !!! Fix the game

    Because they know it's true Lol They deleted my YouTubers comment as well.
  • MkYidMkYid Member Posts: 6
    Why have there been no updates on this? 4 plus days of this now is not on
  • angusyoung83angusyoung83 Member Posts: 7
    edited February 2018
    any new about this? I've got the same issue
  • gahrlinggahrling Member Posts: 199
    Lickmyskid wrote: »
    Btw alliance wants to kick me out coz of that it rly sucks

    I'm sorry to hear that, it's putting a strain on a lot of alliances : (
  • angusyoung83angusyoung83 Member Posts: 7
    edited February 2018
    I have installed version 17.0.1. It works great... I hope you'll find a fast solution for version 17.0.2.. I don't know when the game will force me to upgrade to 17.0.2, for the moment I'll remain with this good version
  • Moss_the_BossMoss_the_Boss Member Posts: 37
    Hi,
    I have the same problem with my nexus 6 here in germany. A temporary solution seems to be an app simulating a vpn-connection. @kabam how far did you get with this problem? Tell us when we can expect an update please.
  • TurbokillerTurbokiller Member Posts: 27
    Dose anyone know how we can roll back this update back to 17.0 some people on here say they have done it so share please kabam r not willing to help so let's help each other
  • Jebus1985Jebus1985 Member Posts: 21
    5 days come on sort it out !!
  • The_OneThe_One Member Posts: 2,936 ★★★★
    Dose anyone know how we can roll back this update back to 17.0 some people on here say they have done it so share please kabam r not willing to help so let's help each other

    I've been told it's not possible and all the people here claiming they've done are not offering a solution.

    Unless proven otherwise I'm calling bs
  • SumochopSumochop Member Posts: 4
    Already posted my details. I've been able to connect to my office public WiFi (not password secured) but still unable to connect to my secured WiFi connection at home. An update on your progress would be nice Kabam. People spend money on this game and it seems you're not spending it well.
  • Reg_the_HedgeReg_the_Hedge Member Posts: 4
    - Device make and model = Sony Xperia XZ Premium
    - Device Operating System (OS) and version number = Android 8.0.0
    - Carrier name/ Service Provider (if applicable) = O2
    - Are you are attempting to connect to the game using a WiFi or a cellular connection? = WiFi
    - Have you have tried connecting through WiFi as opposed to a cellular connection or vice versa, and if so, what happens? = Works on cellular (4G) but not on WiFi
    - Have you attempted to connect to the game using an alternative device, and if so, were you able to connect? ...Also, what were the specifics of the alternative device (make, model, OS and version)? = No
  • TurbokillerTurbokiller Member Posts: 27
    @The_One I agree I think its bs too its not possible to do at all I do think we will have to wait for there update at end off month kabam won't even help or send emails back 3 tickets and nothing long wait till end off Feb gutted people r starting to boycott over this
  • Kabam MiikeKabam Miike Member, Moderator Posts: 8,269
    Hey All,

    I need some help looking at a potential bug fix. I need Android Users, preferably ones that are not able to log in via WiFi or Cellular. Please note this will require a little bit of tech savvy. Please post here with your Device and OS again, and I will get to you in a PM if you fit the criteria.
  • Keith_1979Keith_1979 Member Posts: 12
    HTC One A9
    bh496xhjngli.jpg
  • SimplyidostuffSimplyidostuff Member Posts: 24
    @Kabam Miike if it help a recurring theme I've seen is that most of people that have this issue are on Sky WiFi.
  • DongowarriorDongowarrior Member Posts: 94
    dynzwzadlcot.png
  • gahrlinggahrling Member Posts: 199
    Hey All,

    I need some help looking at a potential bug fix. I need Android Users, preferably ones that are not able to log in via WiFi or Cellular. Please note this will require a little bit of tech savvy. Please post here with your Device and OS again, and I will get to you in a PM if you fit the criteria.

    Device: Elephone P7000
    OS: Android 5.0
    Network: EE (UK)
  • Tdtm11Tdtm11 Member Posts: 9
    Acer iconia one 7
    Android 6.0
    Sky WiFi
  • SumochopSumochop Member Posts: 4
    Motorola g5 plus
    Android 7
    Sky wifi
This discussion has been closed.