New 19.0 update phone problems [Merged Threads]

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  • jp2835jp2835 Member Posts: 147
    After updating , it eventually shows "unknown error occurred while entering to story quest
    For your information , it's Gionee m2 android 4.4.2
  • ctp1223ctp1223 Member Posts: 290
    iOS 11.4
    iPhone 6s
    Verizon
    Verizon as well, always on WiFi.

    Like OP stated, I had issues where I am stuck in game and can not exit unless I force restart my device by holding lock+home buttons.

    Similar issues with LINE crashing.

    Similar issues with over heating. Dropping a lot of frames because of it.
  • ZzzZzz Member Posts: 154
    Iphone7plus ios11.2.5 so lag and freezes and even made me force to turn off the device. pls fix it
  • SunnyLeafSunnyLeaf Member Posts: 10
    iOS 11.4
    iPhone X
    On WiFi with full bars

    After the update, this game cost so many phone power. For instance, i played just one fight in lol (about 10 mins), my IPX power reduced about 25-30% power. It's so crazy.
  • RoninBRRoninBR Member Posts: 31
    Game is closing
    Sometimes between transitions I got black screen with spin in center
    I need to click Home button to close game
    iOS 11.4
    iPhone 7

  • ZzzZzz Member Posts: 154
    @Wimaks Same here, Iphone7plus, i think a little bit overheat also. my phone has never done this before too. 1st time crashed like that :/
  • LetLet Member Posts: 11
    IOS 11.4
    iPhone SE
    Experiencing extreme overheating and lag. Was blocking in aq and I somehow dashed forward running into a sp2 game then freezes and needs restart. Almost died in aq because of it. Started this morning after I updated.
  • ctp1223ctp1223 Member Posts: 290
    ctp1223 wrote: »
    iOS 11.4
    iPhone 6s
    Verizon
    Verizon as well, always on WiFi.

    Like OP stated, I had issues where I am stuck in game and can not exit unless I force restart my device by holding lock+home buttons.

    Similar issues with LINE crashing.

    Similar issues with over heating. Dropping a lot of frames because of it.

    I wanted to add: I received a one call through the LINE app during a fight. Normally, like other calls, it pops up on the screen. This time it did not. I received some performance issues at that time as well. Please note I still am getting the issues of overheating despite that one instance.
  • SgtSlaughter78SgtSlaughter78 Member Posts: 464 ★★★
    iPhone 7+ here. Latest os. The game will randomly restart my phone, it’s happened 4 times since he update last night.
  • pologardenpologarden Member Posts: 1
    iPhone 6s
    IOS 11.3

    更新后手机发热情况明显严重了很多,而且画面丢帧,更严重就直接自动关机重启了,真是莫名其妙,没优化好的更新包也有脸放出来的吗
  • QueqqueeQueqquee Member Posts: 48
    edited July 2018
    OS - 11.4
    Device Model - IPHONE 7+
    Carrier
    Wifi or Cellular Network - ON WIFI

    phone is feeling super hot and the game shut down by itself.
  • KillianderKilliander Member Posts: 10
    edited July 2018
    iPhone 7+, OS 11.4, AT&T, but on WiFi (Comcast). Plugged in and not plugged in. My phone is over heating. In game purchases aren’t working until after I exit the game. The game has frozen. And my phone has frozen, wouldn’t restart until the phone cooled down. I can play up to 30min at most until the phone functions become unresponsive.
  • SmashSmash Member Posts: 808 ★★★
    iPhones 7 here and keeps overheating after the update.
  • CosagornCosagorn Member Posts: 84
    iPhone 6s,
    iOS 11.4,
    WiFi and Vodafone,
    MCoC 19.0,

    Game lags anywhere, phone overheats and freezes, i cannot exit game and have to force restart the phone.
  • michaelvc9michaelvc9 Member Posts: 49
    iphone 7 ios 11.4 mcoc 19.0 despues de un rato en el juego hace respring y nos saca del juego ya es bastante molesto y perjudica en los vs en guerras y gesta necesesitamos una pronta solucion
  • michaelvc9michaelvc9 Member Posts: 49
    phone 7 plus ios 11.4 mcoc 19.0 despues de un rato en el juego hace respring y nos saca del juego ya es bastante molesto y perjudica en los vs en guerras y gesta necesesitamos una pronta solucion
  • ZzzZzz Member Posts: 154
    Iphone7plus here, freezes n' overheating. even reinstalled
  • DigbobDigbob Member Posts: 6
    Exact same issues as above. iPhone 7+, iOS 11.4. kabam done seriously borked something. Also sound keeps cutting out in app, then system wide until reboot. I have completely deleted and removed from icloud, reinstalled, still exact same issues.
  • SunilDarurSunilDarur Member Posts: 63
    My phone screen turns black and nothing works. It reboots automatically after 2 to 4 mins. This is happening after I downloaded new version.

    It gets really hot when I play game. And battery is drained like hell.

    This occurs mostly when I’m in the middle of the fights. Here are the details below on device and os

    iPhone : 7 Plus
    OS: IOS 11.4
    Game Version: 19.0.0
  • RJAntiHeroRJAntiHero Member Posts: 1
    Same problem on a 7+. Since the update today it has happened 5 times, twice in AQ, The phone overheats and shutsdown.
  • Professor_SkillProfessor_Skill Member, Content Creators Posts: 13 Content Creator
    edited July 2018
    I have experienced the game crashing to a black screen with that Apple Spinning Wheel Loading Thingy (iOS Auto Shut-Off due to overheating?) at least three times by now!

    Phone gets REALLY hot during fights, crashes and leaves my phone unresponsive for up to four (!) minutes! Phone than returns to either home or lock screen.

    Phone: iPhone 7
    OS: iOS 11.4
    Game Version: 19.0.0
  • IcejrIcejr Member Posts: 431 ★★★
    I am experiencing When i get Phone call I cant Receive phone calls during Game Screen.
    Sometime My All Mobile keys Stop working.
    I cant exit from game until force close the game.
    Some phone Application Not working perfectly ex : Line,facbook messenger .

    My device getting hot during play the game too.


    Device Name : Samsung Galaxy s5
    Device Os Version : 6.0.1
    Carrier : VodafoneIT
    Using Wifi + Mobile data 4g
  • DreggwatzDreggwatz Member Posts: 13
    Same issues on iPhone SE after update
  • joke1004joke1004 Member Posts: 258 ★★★
    edited July 2018
    Overheating, extreme battery draining, phone crashing and many apps not working after MCOC 19.0 update.

    iPhone 7
    iOS 11.4
    on cellular and wifi

    How am I supposed to play this way???
    I never complained before, but this is really annoying!!!!!
  • DoonxDoonx Member Posts: 182
    Seems like we need to receive some kind of compensation again here. I haven't played a single fight in arena and quest for awhile now because I'm afraid of what it can do to my phone. I just collect free crystals then log out of the game immediately. May last fight was approx 10hrs ago. I miss my champs. 😂

    Iphone 7 Plus, ios 11.4
  • FrunzaiuteFrunzaiute Member Posts: 7
    Can you fix this game once and for all ?!Every update you bring the game works worse than before.game crashes too much now,champs just freeze or don’t respond to controls and that makes us lose points in arena or more important fights in game.DO something please
  • VencituVencitu Member Posts: 1
    Same problems here.Overheating and lagging.died in aq cuz of this sh...t.
    Please fix it FAST!
  • DoonxDoonx Member Posts: 182
    Update pls
  • Arsh7Arsh7 Member Posts: 1
    I updated my game to v19.0 and while i am playing game it hang too much sometimes i unable to dashback or attack due to hang.
    IPhone 5
    IOS 10.3.3
This discussion has been closed.