this ain’t compensation, nor appreciation, this is just really poor customer service! 1000 5* shards, “some units”, potions and revives, energy along with tiny packages and halls of healing is nothing! Compensation is the addition of gold realm, at least 4K-5K more 5* shards, several 4* crystals, sig stones, t4 catalysts, several t1 and t2 alpha catalysts, and gold !
Yeah, right!! Those things are actually valuable to us and would make us feel happy and truley appreciated. I don't see what the problem is. It wouldn't cost a damn thing to give us these things, any more or less than what is being given that has little to no value to us. I can't believe that they truly think that "summoner appreciation" is being offered as COMPENSATION!! That's what gets me. And it's only 25% of what it was last year when is WASNT compensation, when the game was in a much better condition. This is a HUGE slap in the face. I have been abstaining from spending cash on this game, not buying by the odin like usual, only $10 when absolutely nessecary until Kabam gets it together. Then stuff like this makes me want to cut out the $10 spends for emergencies and become free to play. The thing is, I used to enjoy spending on this game, but this "appreciation" of me as a PAYING customer, I cannot justify it. I mean, who wants to pay to be treated like ****??? Not me!!
Are you talking about the amount they Test, or the success of the Beta itself. You can't say the Program itself has been horrible.
Well it did allow people to exploit unit purchases and some got away with it for months so I guess you could say the Beta itself was horrible.
Closed beta tests are by their very nature exploitable: they are unfinished and untested content. Most closed beta test programs I've been in generally make it clear to the beta testers that they are being allowed early access to content under very specific and limited conditions, and their conduct within that program is generally held to a higher standard than normal, and deliberate attempts to compromise the game while in the beta program will tend to have harsher penalties than otherwise.
When someone deliberately and explicitly compromises a closed beta test to exploit the conditions of the beta test program for personal or otherwise gain, the sole responsibility and fault for that is with the player. Period. If you think this is fair game, don't join closed beta tests.
I don’t think the majority are questioning the beta process in itself - but talking about it in reference to this particular issue. It was already hard to swallow that they are a multi million dollar company who didn’t outsource this overheating issue to a competent company to run the beta, and instead asked the player base who actually was harmed or at potential harm to run the beta instead.
That would be ridiculous if they asked the playerbase to run the beta test program. However, I have no knowledge of that occurring.
I wonder how much these issues have impacted the “whales” and the “dolphins” (you know the people who spend a good amount but aren’t quite whales)? I don’t know if many of them were really impacted by this issue. If they weren’t I’m sure this compensation is a non issue for them.
Then there are the players at all levels that weren’t impacted by the overheating issues at all because they were on Android phones (although some Android users were impacted) so to them it is free stuff. So they are probably satisfied too.
If that is the case, then it would seem like this compensation is geared more toward newer players and maybe some low to mid mid-level players. The people who haven’t been playing this game as long and would be more than satisfied with this and therefore they will keep spending.
Which means the rest of us are probably a minority in all this. So I have no real hope in anything changing with this.
I’m not asking for the world. What I want for compensation probably wouldn’t make everyone happy. But I’d like to at least get 2 of the gift packages.
These issues aren’t fixed and are still ongoing. My phone still overheats enough that I can’t grind the arena. I’m still having my commands not register properly so I’m constantly getting creamed in AW and AQ. So honestly getting all gift bundles would be closer to what many of us lost out on and are still losing out on. It wouldn’t even have to be 1 lump sum. It could be spread out and given once a week.
The presumption was that no compensation would be discussed until Kabam felt the issue was resolved. Their statements about a part of Summoner Appreciation Week being compensation implies that they believe the issue to be resolved. However, I honestly haven't seen the overheat issues eliminated on my phone. The fix reduced them, but haven't substantively eliminated them. I'm not sure if that's because the level of heating I'm experiencing is considered within the range of normal, or because the level of heating I'm experiencing is considered an edge case among all players.
I'm still surprised a bit by the fact that Kabam hasn't really very specifically articulated what the compensation is for, except in generalities. They promoted the idea that compensation should be specific to the problem, but haven't actually spelled out what, specifically, they feel are the problems that their compensation "gift" is intended to address. That significantly undermines their prior statements about how targeted and specific compensation is supposed to be.
The bottom line is this, Appreciation, Gifts, and Compensation are three totally different things by definition.
*Appreciation : the recognition and enjoyment of the good qualities of someone or something.
*Compensation : the action of awarding someone something, typically money, as a recompense for loss, injury, or suffering.
*Gift : A thing given willingly to someone without payment, a present.
In Kabams official announcement for the Summoner Appreciation Week it specifically states that the "choose your package" is part of the Appreciation, a Gift. Without stating otherwise and completely out of left field it's told to us by a Mod that the Gift is now Considered, by Kabam, as Compensation. This in itself is a contradiction of the Official Statement.
Imho, we were all lied to and or tricked, however you choose to look at it. We are being treated as if we do not understand the simple definition of words. And while many players within the community have suffered loss of property and also potential in game rewards, Kabam has decided to take a stance and claim no fault. All while twisting words and attempting to confuse the player base into believing they are being properly "Appreciated" "Compensated" and receiving a "Gift" all at the same time with one simple fix. When in reality nothing is fixed, at all.
The presumption was that no compensation would be discussed until Kabam felt the issue was resolved. Their statements about a part of Summoner Appreciation Week being compensation implies that they believe the issue to be resolved. However, I honestly haven't seen the overheat issues eliminated on my phone. The fix reduced them, but haven't substantively eliminated them. I'm not sure if that's because the level of heating I'm experiencing is considered within the range of normal, or because the level of heating I'm experiencing is considered an edge case among all players.
I'm still surprised a bit by the fact that Kabam hasn't really very specifically articulated what the compensation is for, except in generalities. They promoted the idea that compensation should be specific to the problem, but haven't actually spelled out what, specifically, they feel are the problems that their compensation "gift" is intended to address. That significantly undermines their prior statements about how targeted and specific compensation is supposed to be.
By being vague it leaves a window of opportunity for them to attempt to make restitution if they see in the data playing significantly slowed down and spending decreased. Then they can say later oh wait.. that was for the game outage here is a set of items from when there was some IOS issues
Kabam as a company are out of touch with not only their client base but reality it would seem.
As of today we’ve had another big youtuber step out of his alliance and then mention the reasons.
Another 2 have slowed down/have started other projects.
Kabam has little left as the few people who would have defended them have stepped down.
Though there are posts that aren’t constructive posts at times, those that are constructive are taken away down and deleted.
Kabam has dug itself an awfully big hole this time and a large portion of players are quitting after this season due to the constant outages, issues and lack of value in the game.
Since Kabam have given up as a company and really don’t care anymore (don’t know if they ever did) then I’m considering those jumping ship and trying to find another game that isn’t run by Kabam or Netmarble.
They are answering everything else, they shut my post down after 30 seconds referencing them hiding under the covers as cowardly. They expect to act like this and people not express that? It would be better if they stayed away until thy had the mindset to say something here. His is just carried away at this point.
So... What do you all think? I like the idea of choosing which package we will receive, however, I am guessing they will be pretty "meh" for most higher tier players. I was really hoping for the gold realms, but I guess we are just getting the halls of healing. Question... Why would we pick the Alliance War or Alliance Quest package for heals and revives if we can just get them in the halls of healing? Also 1000 5* shards? I'll take it because they are free, but Kabam's generosity seems to know very small bounds. To most higher tier players this isn't really that great of a gift, whereas to lower level players this is fantastic. I just wish that the compensation could be more geared to the level of play of the summoner rather than just a one size fits all approach.
The real question is, will this be considered the compensation in its entirety or will we getting another package. I.E this was given August of 2016, just as a gift.
Considering all the shenanigans of late in the game which have been thoroughly explained, I think we should get this but several times multiplied. The picture should not be limitative, but just as a guideline.
what this guy said ... last year was so much better ... another slap in the face
The presumption was that no compensation would be discussed until Kabam felt the issue was resolved. Their statements about a part of Summoner Appreciation Week being compensation implies that they believe the issue to be resolved. However, I honestly haven't seen the overheat issues eliminated on my phone. The fix reduced them, but haven't substantively eliminated them. I'm not sure if that's because the level of heating I'm experiencing is considered within the range of normal, or because the level of heating I'm experiencing is considered an edge case among all players.
I'm still surprised a bit by the fact that Kabam hasn't really very specifically articulated what the compensation is for, except in generalities. They promoted the idea that compensation should be specific to the problem, but haven't actually spelled out what, specifically, they feel are the problems that their compensation "gift" is intended to address. That significantly undermines their prior statements about how targeted and specific compensation is supposed to be.
Several things that mystify me (somewhat):
(1) The doublespeak involved in the...uh, gift/compensation/appreciation. A gift really isn’t compensation/restitution—by definition, it’s given freely and without obligation. Appreciation isn’t compensation or restitution; it’s something independent, given freely much like a gift. But the gift is referred to as the compensation. So is the package (let’s just call it a “thing”) intended as an apology or compensation for something? Or is it an appreciation “thing”? A gift “thing”? What exactly is it? Why the circuitous references?
(2) The fact that the “thing” appears to be incongruent to the harm done. Being unable to play the game doesn’t harm a single area; it harms the ability to engage in all areas of the the game. After 6 weeks of conversations, to come up with something that barely purports to match the harm done in one area feels 100% disconnected.
(3) The fact that players are forced to select which “thing” they want. Does it imply that I am satisfied by the “thing” if I actively choose it? Why does the appreciation/compensation “thing” require me to do anything at all? Can’t I just be appreciated without having to opt into something?
(4) The fact that the reference to the “thing” mentions it is for “the issues in 19.0 previously discussed in the forums.” Which issues? All of the issues? You mean the “phone overheating” issue that dominated these forums for weeks, or something else? Why not mention directly the overheating issue that crippled the game for players? Why talk around it all?
(5) The fact that Appreciation is reduced in time for all players and in value for the advanced player. Why one week versus what has usually been a month long event in the past? Why an emphasis on XP boosts and Act 4? What’s the rationale for a shorter, weaker appreciation? Have we been naughty this year?
I don’t have answers to these questions. I would have hoped by now someone in a official capacity would have stepped forward to explain the thought process for the “thing.” I haven’t seen that yet.
So... What do you all think? I like the idea of choosing which package we will receive, however, I am guessing they will be pretty "meh" for most higher tier players. I was really hoping for the gold realms, but I guess we are just getting the halls of healing. Question... Why would we pick the Alliance War or Alliance Quest package for heals and revives if we can just get them in the halls of healing? Also 1000 5* shards? I'll take it because they are free, but Kabam's generosity seems to know very small bounds. To most higher tier players this isn't really that great of a gift, whereas to lower level players this is fantastic. I just wish that the compensation could be more geared to the level of play of the summoner rather than just a one size fits all approach.
The real question is, will this be considered the compensation in its entirety or will we getting another package. I.E this was given August of 2016, just as a gift.
Considering all the shenanigans of late in the game which have been thoroughly explained, I think we should get this but several times multiplied. The picture should not be limitative, but just as a guideline.
what this guy said ... last year was so much better ... another slap in the face
That was 2 years ago as a matter of fact.
Going backwards is the new motto.
If you go backwards fast enough it looks like you are moving forward...
@Kabam Vydious@Kabam Miike@Kabam Wolf@Kabam Lyra if this Summer Appreciation Week is our compensation, then can we get a Summoner Compensation Month that at least mirrors the Summoner Appreciation Month from last year, albeit with a new name? SCM vs SAM.
Also, please note that even the most loyal of your fanbase, the content creators, are starting to bail out due to problems. Some not sure if they want to make MCOC videos anymore and some that have quit their alliance due to the crazy amount of issues. They make money by doing these videos and they are still getting fed up.
The fact that this thread is still up is a complete mystery. Mods have combed through here and deleted only select posts so we know it's being read but it's still mostly intact, why? It's actually a bigger mystery than how they came up with the Compensation / Retaliation / Appreciation / Present.
.....or they're listening to the feedback and quite possibly discussing it further. Silence also means there isn't anything to add at the moment.
That wouldn't be smart, why let your customers keep being mad? Tell them we are discussing making it better.
They could be allowing people to express themselves. I can't speak for that. What I do know is if there's nothing else to add, there's nothing else to add. We can't assume they're not listening just because there's been no further comment. It's their job to listen. I think what people are waiting for is a comment that they're changing the Package, and if there's nothing definitive or conclusive on that, they can't very well say that. All of this is presumptive because I don't know what they're discussing. I'm just pointing out that silence doesn't automatically mean they don't care. We know they're listening to the feedback. That's what they do.
Comments
Yeah, right!! Those things are actually valuable to us and would make us feel happy and truley appreciated. I don't see what the problem is. It wouldn't cost a damn thing to give us these things, any more or less than what is being given that has little to no value to us. I can't believe that they truly think that "summoner appreciation" is being offered as COMPENSATION!! That's what gets me. And it's only 25% of what it was last year when is WASNT compensation, when the game was in a much better condition. This is a HUGE slap in the face. I have been abstaining from spending cash on this game, not buying by the odin like usual, only $10 when absolutely nessecary until Kabam gets it together. Then stuff like this makes me want to cut out the $10 spends for emergencies and become free to play. The thing is, I used to enjoy spending on this game, but this "appreciation" of me as a PAYING customer, I cannot justify it. I mean, who wants to pay to be treated like ****??? Not me!!
Closed beta tests are by their very nature exploitable: they are unfinished and untested content. Most closed beta test programs I've been in generally make it clear to the beta testers that they are being allowed early access to content under very specific and limited conditions, and their conduct within that program is generally held to a higher standard than normal, and deliberate attempts to compromise the game while in the beta program will tend to have harsher penalties than otherwise.
When someone deliberately and explicitly compromises a closed beta test to exploit the conditions of the beta test program for personal or otherwise gain, the sole responsibility and fault for that is with the player. Period. If you think this is fair game, don't join closed beta tests.
That would be ridiculous if they asked the playerbase to run the beta test program. However, I have no knowledge of that occurring.
If they were going to delete the thread it would have happened by now. They’re letting the tantrum run its course here.
As the title of the thread is "Summoner Appreciation Week Discussion" I find your complaint to contain an unnecessarily excessive amount of irony.
Then there are the players at all levels that weren’t impacted by the overheating issues at all because they were on Android phones (although some Android users were impacted) so to them it is free stuff. So they are probably satisfied too.
If that is the case, then it would seem like this compensation is geared more toward newer players and maybe some low to mid mid-level players. The people who haven’t been playing this game as long and would be more than satisfied with this and therefore they will keep spending.
Which means the rest of us are probably a minority in all this. So I have no real hope in anything changing with this.
I’m not asking for the world. What I want for compensation probably wouldn’t make everyone happy. But I’d like to at least get 2 of the gift packages.
These issues aren’t fixed and are still ongoing. My phone still overheats enough that I can’t grind the arena. I’m still having my commands not register properly so I’m constantly getting creamed in AW and AQ. So honestly getting all gift bundles would be closer to what many of us lost out on and are still losing out on. It wouldn’t even have to be 1 lump sum. It could be spread out and given once a week.
The presumption was that no compensation would be discussed until Kabam felt the issue was resolved. Their statements about a part of Summoner Appreciation Week being compensation implies that they believe the issue to be resolved. However, I honestly haven't seen the overheat issues eliminated on my phone. The fix reduced them, but haven't substantively eliminated them. I'm not sure if that's because the level of heating I'm experiencing is considered within the range of normal, or because the level of heating I'm experiencing is considered an edge case among all players.
I'm still surprised a bit by the fact that Kabam hasn't really very specifically articulated what the compensation is for, except in generalities. They promoted the idea that compensation should be specific to the problem, but haven't actually spelled out what, specifically, they feel are the problems that their compensation "gift" is intended to address. That significantly undermines their prior statements about how targeted and specific compensation is supposed to be.
*Appreciation : the recognition and enjoyment of the good qualities of someone or something.
*Compensation : the action of awarding someone something, typically money, as a recompense for loss, injury, or suffering.
*Gift : A thing given willingly to someone without payment, a present.
In Kabams official announcement for the Summoner Appreciation Week it specifically states that the "choose your package" is part of the Appreciation, a Gift. Without stating otherwise and completely out of left field it's told to us by a Mod that the Gift is now Considered, by Kabam, as Compensation. This in itself is a contradiction of the Official Statement.
Imho, we were all lied to and or tricked, however you choose to look at it. We are being treated as if we do not understand the simple definition of words. And while many players within the community have suffered loss of property and also potential in game rewards, Kabam has decided to take a stance and claim no fault. All while twisting words and attempting to confuse the player base into believing they are being properly "Appreciated" "Compensated" and receiving a "Gift" all at the same time with one simple fix. When in reality nothing is fixed, at all.
By being vague it leaves a window of opportunity for them to attempt to make restitution if they see in the data playing significantly slowed down and spending decreased. Then they can say later oh wait.. that was for the game outage here is a set of items from when there was some IOS issues
As of today we’ve had another big youtuber step out of his alliance and then mention the reasons.
Another 2 have slowed down/have started other projects.
Kabam has little left as the few people who would have defended them have stepped down.
Though there are posts that aren’t constructive posts at times, those that are constructive are taken away down and deleted.
Kabam has dug itself an awfully big hole this time and a large portion of players are quitting after this season due to the constant outages, issues and lack of value in the game.
Since Kabam have given up as a company and really don’t care anymore (don’t know if they ever did) then I’m considering those jumping ship and trying to find another game that isn’t run by Kabam or Netmarble.
They will not respond as you cannot defend the indefensible
There is no way they can put a positive spin on this - the community is outraged and they don't care
They hope it will go away - well it will along with a large portion of the playing community....
This is a step down
what this guy said ... last year was so much better ... another slap in the face
Several things that mystify me (somewhat):
(1) The doublespeak involved in the...uh, gift/compensation/appreciation. A gift really isn’t compensation/restitution—by definition, it’s given freely and without obligation. Appreciation isn’t compensation or restitution; it’s something independent, given freely much like a gift. But the gift is referred to as the compensation. So is the package (let’s just call it a “thing”) intended as an apology or compensation for something? Or is it an appreciation “thing”? A gift “thing”? What exactly is it? Why the circuitous references?
(2) The fact that the “thing” appears to be incongruent to the harm done. Being unable to play the game doesn’t harm a single area; it harms the ability to engage in all areas of the the game. After 6 weeks of conversations, to come up with something that barely purports to match the harm done in one area feels 100% disconnected.
(3) The fact that players are forced to select which “thing” they want. Does it imply that I am satisfied by the “thing” if I actively choose it? Why does the appreciation/compensation “thing” require me to do anything at all? Can’t I just be appreciated without having to opt into something?
(4) The fact that the reference to the “thing” mentions it is for “the issues in 19.0 previously discussed in the forums.” Which issues? All of the issues? You mean the “phone overheating” issue that dominated these forums for weeks, or something else? Why not mention directly the overheating issue that crippled the game for players? Why talk around it all?
(5) The fact that Appreciation is reduced in time for all players and in value for the advanced player. Why one week versus what has usually been a month long event in the past? Why an emphasis on XP boosts and Act 4? What’s the rationale for a shorter, weaker appreciation? Have we been naughty this year?
I don’t have answers to these questions. I would have hoped by now someone in a official capacity would have stepped forward to explain the thought process for the “thing.” I haven’t seen that yet.
Dr. Zola
If you go backwards fast enough it looks like you are moving forward...
.....huh?
Also, please note that even the most loyal of your fanbase, the content creators, are starting to bail out due to problems. Some not sure if they want to make MCOC videos anymore and some that have quit their alliance due to the crazy amount of issues. They make money by doing these videos and they are still getting fed up.
Or as I'll now officially call it C R A P
That wouldn't be smart, why let your customers keep being mad? Tell them we are discussing making it better.
They could be allowing people to express themselves. I can't speak for that. What I do know is if there's nothing else to add, there's nothing else to add. We can't assume they're not listening just because there's been no further comment. It's their job to listen. I think what people are waiting for is a comment that they're changing the Package, and if there's nothing definitive or conclusive on that, they can't very well say that. All of this is presumptive because I don't know what they're discussing. I'm just pointing out that silence doesn't automatically mean they don't care. We know they're listening to the feedback. That's what they do.