We are aware of the issues surrounding collecting items from an in-game message(s). The team is working to resolve the issue and is hoping to have it sorted by the end of the week. More information and future communications will happen here.
https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards-merged-with-info
We will be closing/merging any newly created threads related to this issue.
https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards-merged-with-info
We will be closing/merging any newly created threads related to this issue.
Comments
Device and Model: Samsung Galaxy A9
Device Operating System: 10
Cellular or WiFi: Wifi
Game Version Installed: 27.1.0
Game Mode: All type of Quests
Description of the Issue: Whenever I am in the middle of the match The wifi Bar pops up and disconnects sometimes It always happens when a fight goes on longer then a certain amount of time It is frustrating when you finish a fight and disconnect and have to do a fight again pls fix this
Device and Model: Galaxy a9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue:
I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes.
Sometimes it happens also when just taking a look at the game.
Smartphone works perfectly.
Device and model - Samsung galaxy A9
Device operating system - Android 10
Cellular or WIFI - Both
Game version - Latest version
Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
Device and model - Samsung galaxy A9
Device operating system - Android 10
Cellular or WIFI - Both
Game version - Latest version
Game Mode - All
Since 1.5 months I am facing this. When this can be resolved
Device and Model: samsung. Note 9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: up to date
Game Mode: AW, AQ
Description of the Issue:
For months now my champs stop responding in fights. This mostly presents itself as the champion I'm playing will not block or dash. They stand there, and they die. I've completely had it with this issue. This costs me resources in AW and AQ. I have abandoned higher levels of competition because I simple cannot rely on my controls to work.
Ive been playing this game since the beginning, and all the money spent I don't care anymore. I'm so tired of this issue unless I can get some HELP I'm done.
I have submitted tickets for this issue but they went nowhere.
Device and Model: Galaxy a9
Device Operating System: 10
Cellular or WiFi: both
Game Version Installed: 27.0.0
Game Mode: All
Description of the Issue:
I have connection problems almost every fight during more than 20-30 seconds. The connection red icon begins to blink at the bottom right. Sometime it crashes during fight, sometimes I can finish fights but then it crashes.
Sometimes it happens also when just taking a look at the game.
Smartphone works perfectly
Device and Model: Galaxy S9
Device Operating System: 9.0
Cellular or WiFi: Wifi
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: I just can't play that game since early friday morning, My game is not loading, please help me
and sorry for my english, i'm from Brazil
Device and Model: Samsung Galaxy A71
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, and Alliance War.
Description of the Issue: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
Device and Model: samsung, galaxy note 10
Device Operating System: 10
Cellular or WiFi: Both, my carrier is Vivo
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: After the last update the window is freezing when I try to enter at aq, aw, unit store, alliance help or arena. Tried on a different smartphone and I got the same result.
Device and Model: samsung, A80
Device Operating System: 10
Cellular or WiFi: Both, my carrier is vodafone
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: randomly having connection issues, appers the symbol and takes me out of the fight all the time, each single fight takes me out of the game due to connection problem but internet is full speed without any problems when I play other games that requires more speed. I have spend already a lot of units and resources because when I connect again I have only half of my life.
Device and Model: Samsung Galaxy A8
Device Operating System: 9
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Everywhere
Description of the Issue: My inputs will randomly drop mid fight. I'll be trying to dash back, block, dash forward, medium or light attack and my champion just won't respond. This has been especially problematic in the Island of Dr Modok side quest as it's not possible to back out and retry like in other quests. I have cleaned my phone and washed my hands before playing and still get issues. I've tested the general input and don't believe the problem lies with my phone. Please look into this, it is making the game virtually unplayable
Android 10 Samsung A70
Latest Gameupdate
Everywhere lose connection.
It seems that when no input is given in form from tapping at the Screen, the game lose the connection... So i've chatted today with the samsung Support. Ive described them the Problem with MCoC, that i lose the connection after a timeperiod. But my Internetconnection is fine with every other AndroidGane. So they checked my phone to see if it loses packages while playing. No, it didnt.
After 4 hours of discussions with the Samsung Support, they said that in the NetCode from MCoC is a issue that causes no Traffic inside the Fight itself. So the Gamecode blocks my Internet.
The Result? Samsung said, its defenitiv on kabams side that makes it lose connection mid fight. They said, kabam have to code their game around Android 10, not let it stay as it is and hope Samsung codes their Update around MCoC.
So Kabam, you have to fix this Problem, not we or samsung, YOU!
Even when i'm downgrading my A70 back to Android 9, i cant use it, because there its makes no sense. Why would every game work on Android 10 and Mcoc doesnt? For only one **** game, i dont Downgrade my phone......what Kind of joke is that?
Im 155% agree with K_k, this problem has been troubling us so long but no fix yet up untill now.
The problem also the same. Keep disconnecting from game, in long fight, in aq or aw and mostly in the end of fight.
Win the fight but then auto disconnect itself..while other game just running smooth and internet also no prob. How bizarre is this?!
Cant do grinding, cant even play normally..
When will this prob will be fixed guys??
Android version 10
Game version 27.1.0
Cellular or wifi: both
Description: After a minute into a fight (in any game mode), a red sign appears on the bottom right side of the screen, indicating connection issues. Then the fight is lost, and I am taken to a screen showing "Lost Connection". It has become impossible for me to continue playing the game. Please look into this issue and try resolving it as soon as possible.
Maybe you can share the Samsung information (including the details, if available) - it might help the devs. Maybe wishfull thinking, but still.
Device: Samsung a70
Does anybody do something about this f***** network problem? From march, i'm sick of this, i payed money to buy offers and other stuffs, and this in the compensation you Kabam, offer??? I don't need shards or potions from you. I need the game work properly...So do something about this, i see we are hundreds with this problem...or we will have to uninstall the game...it would be dissapointing, because i play for almost 6 years...
Device and Model: Galaxy S9
Device Operating System: Android 10
Cellular or WiFi: Both
Game Version Installed: 27.1.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: I cannot access any quest or event. Every time I try to enter a mode the screen freezes, even the global chat and clocks on screen keeps running. At this rate I'll be kicked out of my alliance and loose all season reward. It's been 3 days sinnce this issues started. Tried everything you can imagine (cache, data, reinstall, logoff, different device) and each time get worse.
As I asked previously, have you been able to replicate the issue? Did you guyz investigated on the issue Samsung found?
Regards,
this is going on for few mounts now...
It's not only the Samsung A70, I game on a Razer phone 2 and there's still lag and heating.
How can you suggest us to downgrade our android OS .
Problem is from kabam not samsung .
You need to chnge your netcode.
As you are saying that we should chnge our android OS.
I did now i am playing in Funtouch OS , but it happening in this device also.
Now, tell me how many devices i should change?
And now its been 3 months , and you are not serious about this issue of us.
You need to do something .
We dont need any type of conpensation just make this f***** game work properly.
A major request.
Thank you
Android 10 Samsung A70
Now, i cant even log in.... its stuck....
Android version 10
Game version 27.1.0
Cellular or wifi: both
Description: Random disconnections, and 1 crash a day. Wifi with 20mbps, no more data being used on the house, and even with data H+, gets random disconnections, If I see that I would lose the fight because of the BS disconnections, I would minimize the app, change to my wifi extender, and that kinda solve it til the next disconnection. No apps on background. Usually 8gb of ram free. Not rooted or anything.
3 months !
Yet this problem still troubling.
Cmon please put your attention on fixing this problem.
Regards.
Device: Samsung Galaxy A70
OS : Android 10.0
Cellular or WiFI: Either
Game version: Latest Version
Game mode: In every mode the game throws me out mid fight. My connection is stable and working fine for everything else yet the red icon pops up on the right side every fight. The game is unplayable at the moment. It has been over 2 months. When will it be resolved...
It makes the game completely unplayable.