Didn't receive 3*guardian

SaltE_Wenis69SaltE_Wenis69 Member Posts: 1,993 ★★★★
in Bugs and Known Issues
Just updated the game and logged in but I didn't have the special calenders. I rebooted it 3 times and asked my friends and saw my alliance mates received him. This is crazy stupid if I miss this event and calendar. I was actually excited for this event. :(
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Comments

  • RU11011RU11011 Member Posts: 880 ★★★★
    SaltE_Wenis69 said:

    Just updated the game and logged in but I didn't have the special calenders. I rebooted it 3 times and asked my friends and saw my alliance mates received him. This is crazy stupid if I miss this event and calendar. I was actually excited for this event. :(

    Did you update today, or yesterday? I recall an in game mail saying to update the game or you won't receive the 3 star Guardian
  • SaltE_Wenis69SaltE_Wenis69 Member Posts: 1,993 ★★★★
    I thought it went live today

  • Shaggy1981Shaggy1981 Member Posts: 3 ★
    I updated the game on my logged in and nothing...logged in on my son's from the same phone and he got the calendar I don't understand
  • nebneb Member Posts: 453 ★★★
    My device is updated and I don’t have the Canada calendar either.
  • nebneb Member Posts: 453 ★★★
    Just tried a complete reinstall and still no Canada calendar
  • SummonerNRSummonerNR Member, Guardian Posts: 12,822 Guardian
    You needed to Update the game BEFORE the daily Calendar Roll-over Time (8pm EST, 5pm Pacific).
    So if not, you’ll get him tomorrow (but might have sacrificed day-14 of this Canada Calendar).
  • SaltE_Wenis69SaltE_Wenis69 Member Posts: 1,993 ★★★★
    SummonerNR said:

    You needed to Update the game BEFORE the daily Calendar Roll-over Time (8pm EST, 5pm Pacific).
    So if not, you’ll get him tomorrow (but might have sacrificed day-14 of this Canada Calendar).

    Really? That's so stupid
  • ChampioncriticChampioncritic Member Posts: 3,347 ★★★★
    A member in my sister alliance updated the game 2-3 days ago and he still didn't get 3* guardian lol.
  • TheHoodedDormammuTheHoodedDormammu Member Posts: 1,448 ★★★
    For some reason I cannot claim my 3 star guardian. I updated the game immediately when the update came out so I do not know why this is happening. I really hope I do not miss out on any rewards in the Canadian calendar.
  • SonikGoldSonikGold Member Posts: 32 ★
    Same here. Updated, no guardian or Canada day calendar. Reinstalled and still nothing. Using Samsung S10e.
  • SonikGoldSonikGold Member Posts: 32 ★
    edited July 2020
    I see notifications in my alliance showing member found 3 star guardian minutes ago, but no guardian or Canada day calendar in my game.
  • SonikGoldSonikGold Member Posts: 32 ★
    SummonerNR said:

    You needed to Update the game BEFORE the daily Calendar Roll-over Time (8pm EST, 5pm Pacific).
    So if not, you’ll get him tomorrow (but might have sacrificed day-14 of this Canada Calendar).

    It says the calendar goes live, but it never said you must update the game before it goes live. If that's the issue it should have stated that clearly.
  • AldvayKAldvayK Member Posts: 1 ★
    I’m using iPhone 8 and same issue. The app is updated. I can see July calendar. But no Canada Day calendar. I also reinstall the app and still not seeing the special calendar
  • Hu5H64Hu5H64 Member Posts: 1 ★
    I have updated the latest version but didn't get Canada Day calendar.
  • Hu5H64Hu5H64 Member Posts: 1 ★
    I have updated the latest version and I see notifications in my alliance showing member found 3 star guardian, but no guardian or Canada day calendar in my game
  • Rosser41Rosser41 Member Posts: 12 ★
    I phone 10x same issue
  • AlumnumHLKAlumnumHLK Member Posts: 2 ★
    Yup. I updated mine before the cut off and no Guardian OR calendar for me, either. Mine even shows June and July calendars both at once
  • AlumnumHLKAlumnumHLK Member Posts: 2 ★
    I updated mine BEFORE the cut off time and not only do I not have the Canadian Calendar and I don't have Guardian, I also have June and July calendars showing
  • AmythAmyth Member Posts: 1 ★
    Didn't received new Canada calendar like everyone in my alliance & with it no 3* gaurdian too
  • AmythAmyth Member Posts: 1 ★
    Same here, NO Canada Day calendar! NO 3* Gaurdian!!!
  • _gobb_gobb Member Posts: 5 ★
    Same problem
  • winterthurwinterthur Member Posts: 8,063 ★★★★★
    edited July 2020
    Shaggy1981 said:

    I updated the game on my logged in and nothing...logged in on my son's from the same phone and he got the calendar I don't understand

    It seems like you login after Calendar reset and then updated the game, while your son's account was login after both game update and Calendar reset.

  • Rajan09Rajan09 Member Posts: 25
    Where is canada day calendar please fix it

  • Lvernon15Lvernon15 Member Posts: 11,598 ★★★★★
    Restart your game, if it’s not there then you haven’t updated the game
  • Lenz76Lenz76 Member Posts: 1
    I got a iPhone 8 did the update and got no guardian or the Canada calendar
  • XavvaxXavvax Member Posts: 2 ★
    edited July 2020
    I did not get the calendar either. As for updating, my phone is set to auto update all apps daily and i am running the most up to date version.

    If you had to update before the event started to get the rewards either its bugged or you had less than 24 hours to update in order to participate

    The release says to update to participate it says nothing about having to update by a certain day/time. And as i said im on auto update so that should not have been an issue
  • ShafeeqShafeeq Member Posts: 569 ★★★
    kabam we all have the same problem fix it, please
  • ShafeeqShafeeq Member Posts: 569 ★★★
    same here bro kabam please hear us
  • ShafeeqShafeeq Member Posts: 569 ★★★
    I DID NOT GET 3 STAR GUARDIAN NOR THE NEW CALENDAR WHICH MOST OF THE PLAYERS GOT


    KABAM I KNOW WHY YOU PEOPLE ARE NOT RESPONDING BECAUSE THE MISTAKE IS ON OUR SIDE BUT STILL PLEASE RECTIFY AND EXPLAIN THE ISSUE WHY WE PEOPLE ARE STILL NOT GETTING GUARDIAN
  • ThoxrendarThoxrendar Member Posts: 1
    Did you guys update the game to the current version in time? Had to be updated before the calendar went live in order to not miss anything. Whether or not that was the cause of the issue, you will need to reach out to Kabam support using the in-game Support button in order to (potentially) get those rewards.
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