Not sure why my comment was deleted but I’ll post again:
In-Game Name: kimilsung Device and Model: iPhone 11 Pro Max Device Operating System: 13.7 Cellular or WiFi: WiFi Game Version Installed: 28.2.2 Game Mode: In which game mode did the error occur? Arena Description of the Issue: Chose champs, darkhawk, moon knight and abomination. When matching with a summoner game crashed. Tried to reload game and got error message. Force restart let me back in. No recurrence yet.
In-Game Name: Kєиji Device and Model: iPhone XsMax Device Operating System: iOS 14.2 Cellular or WiFi: WiFi Game Version Installed: 28.2.2 Game Mode: In which game mode did the error occur?: Arena
Game keeps auto-close itself several times during arena. Haven't checked other game modes yet to see if the same occurs.
In-Game Name: Merc1077 Device and Model: iPhone 7 Plus Device Operating System: ISO 14.0 Cellular or WiFi: both. Game Version Installed:28.2.2 Game modes: All game modes Description of the Issue: Where to begin.... Device is over heating, once again, so play time is limited to 10 minutes at best. AQ, AW, EQ specials aren’t activating when hit unless it’s special 3, parry, dex are screwed up yet again. Is it just commonplace for these updates to come out untested? I mean seriously? 3 years I’ve been playing on this second account and this game is worse now than ever before. Get your act together before you release this stuff. Smh Kabam, utterly worthless.
In-Game Name: Lovejoy72 Device and Model: iPhone 8 Device Operating System: ISO 14.0 Cellular or WiFi: both. Game Version Installed:28.2.2 Game modes: All game modes Description of the Issue: multiple game crashes. I can see it start to stutter and lag, and inevitably I know it will close out. It’s much, much worse today with three crashes in a couple hours. Unfortunately, with what it takes to be competitive, this has made the game unplayable.
Second time I’ve posted, crashes mid fight, everywhere, six times so far in the last 45 min. IPad 6th G Device: 14.0.1 MCoC: Current In Game: AJC~18 WiFi
In-Game Name: Domino° Device and Model: ipad 6th gen Device OS: iOS 14.0.1 Cell or WiFi: WiFi Game Version installed: 28.2.2 Game Mode: AQ, AW, monthly event quest, monthly side quest... pretty much ALL GAME MODES Description of issue: the game crashes, completely closes out right after every 1-3 fights. It has even been crashing mid fight. This causes loss of half of my Attacker’s health pool, and in AW causes death count and loss of attack bonuses. This happens while using any champion, based on crash frequency. Today it is crashing LITERALLY EVERY 1-3 fights right as the fight ends before victory screen prompt, or even mid fight. It’s almost not even worth logging in to try to complete content
In-Game Name: Domino° Device and Model: ipad 6th gen Device OS: iOS 14.0.1 Cell or WiFi: WiFi Game Version installed: 28.2.2 Game Mode: AQ, AW, monthly event quest, monthly side quest... pretty much ALL GAME MODES Description of issue: the game crashes, completely closes out right after every 1-3 fights. It has even been crashing mid fight. This causes loss of half of my Attacker’s health pool, and in AW causes death count and loss of attack bonuses. This happens while using any champion, based on crash frequency. Today it is crashing LITERALLY EVERY 1-3 fights right as the fight ends before victory screen prompt, or even mid fight. It’s almost not even worth logging in to try to complete content
My R5 5 star sunspot has now crashed 2 times in a row mid fight vs Mojo Boss in Legendary-Mephisto’s Hades Invasion. He now has 25% health pool. I am not using my health potions, then revives just because your game is broken....THIS IS BEYOND FRUSTRATING
In-Game Name: Leffe71. Device and Model: IPad mini 4, iPad mini 5, iPhone XS, iPhone 7. Device Operating System: iOS 14 Cellular or WiFi: both Game Version Installed: 28.2.2 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: Latency issue when opening crystals, Alliance help(energy) clicking a node, basically if it’s clickable very often you get lag, then there’s the constant crashing that closes the game every 20-30 min, also feels like the “special attack” icon isn’t as responsive as it should be aka have to spam click for it to work.
Nøx iPad 6/iPhone 8+ iOS 14.0.1 WiFi/Cellular 28.2.2 Game crashing in all game modes but especially arena. Every 5-20 minutes it crashes. I’ve hard reset my iPad and phone and reinstalled the game and it continues happening.
DOMCOM67 iOS 13.0.1 iPad Air 2 Keeps kicking me out on arenas, aq,and aw.have more than once been kicked out and then come back to half life every 3 to 5 minutes still
This game is no playable anymore, it crashes from at 20 min intervals, you need info from us, it’s to hard for you to get your logs from crush report and to read them? It’s kinda kabam style
In-game name : Yrs Ant Device model: iPhone 7 IOS version : 14.0.1 Cellular or wifi: Wifi
Issue: The Game keeps crashing every few minutes in every game mode making it hard to complete any content. I had to restart paths or use revives due to health lost every time it crashes.
Game is becoming more and more unplayable, crashing, getting kicked out of AQ, AW and Versus, coming back in with half or less life forcing a use of potion use and loss of “short time buff” for AQ/AW and loss of streak in Versus.
Not going to go in to latency, same problem as most others.
Lost count on units, potions, buffs etc etc, wasted in the last couple of weeks.....
In-Game Name: •MONGOT• Device and Model: iPad mini 5, iPhone XS, iPhone 8 Device Operating System: iOS 14 Cellular or WiFi: both Game Version Installed: 28.2.2 Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War. Description of the Issue: Constant crashing that closes the game every 10-15 min. The “special attack” dont respond as it should, I have to spam click for it to work. Dash, block and heavy attack also isn’t working as it used to.
In-Game Name: DonnieDarko Device and Model: iPhone XS Device Operating System: iOS 14.0.1 Cellular or WiFi: Both Sprint Game Version Installed: 28.2.2 Game Mode: Event Quests, Story Quests Description of the Issue: Champions are holding block on their own, with my fingers not touching the screen. It’s preventing evades, dashing, and prevents me from using. Special Attack. Phone is also overheating very quickly.
In-Game Name -Sam357 Device and Model IPhone 11 ProMax and IPad 6th Generation Device Operating System 13.6.1 Cellular or WiFi - Both — Verizon Game Version Installed 28.2.2 Game Mode: Monthly E.Q, Monthly Side Events, Story Quest, Arenas, Alliance Quest and Alliance War Description of Issues: Game is experiencing heavy lag and crashes and closes before, during and after a fight. Happens with all the champions I have in my roster. Some times the fight is recovered with no health lost, other times health is lost. Unresponsive responses such as block, parry, dexterity, light, medium and heavy hits (press the screen for a particular action and character does not respond) These issues has cause my alliance to stop playing AW (from 3BGS to 1) due to the excessive resources that are being wasted and lost due to the crashing
FabiusBR High speed WiFi iPad sixth gen iPadOS 14.0.1 Game version 28.2.2 All game modes
Come on, Kabam. The crashing/closing is getting worse. Happens every 10-15 minutes since the update and is getting worse. This morning, I did one path in EQ and then was just looking at my Home Screen and the game disappeared. The new bug since the update is that the game closes without warning. No stutter, no freeze, no spinning icon. It just disappears. Mid-fight. Loading a fight. Or just doing nothing.
Force closing and re-opening the game after every 6 or so fights, before it crashes, seems to prevent the problem. So, it is a time related or game use related bug. But, force closing and re-opening the game every few minutes to avoid a crash is a real pain, destroys your arena rhythm and takes the fun out of the game because you are always worried about whether you are leaving the game open too long.
In-game name: Daddrieda Device and model: iPhone 6 Device operating system: 12.4.8 Cellular or WiFi: both Game version installed: 28.2.2 Game mode: everywhere Description: crash crash crash crash crash in everything I do in the game. Huge difference when I left my alliance as the issue was hindering everyone on map6. Out of nowhere the game stopped to kick,shut down and freeze. This shows that there’s something game code issue at alliance area. I would imagine the Alliance area code is huge because of the timers, help request and all that. The game team might want to divert their attention to it because of the simple reason that my game just stopped to crash and all that after I left.
-Game Name: Kathryn ~ 14 Device and Model: Iphone XR Device Operating System: IOS 14.0.1 Cellular or WiFi: Both Game Version Installed: 28.2.2 Game Mode: Arena, Alliance Quest, Alliance War, Event Quests Description of the Issue: The game keeps randomly just shutting down during fights. Ive lost champions is AQ and AW because the game is nor registering my dex or my parrys and it is extremely fustrating. I dont have the resources to chuck at the game when its not my fault this is happening. In AQ there have been some serious issues during the Mr fantastic mini boss fights. My bg had mr fantastic on 30% 4 TIMES! And he was back up to 52% each time we re entered the fight. That is just ridiculous. This needs to be fixed and NOW
In-game name: ...bigmoney.... iPad 6th generation Software version: 13.7 Game version: 28.2.2 Wifi Game crashes constantly when starting fights happens about every 20 to 30 mins depending on which content I’m doing it seems. Runs fine doing EQ for the most only crashes randomly during that. During arena tho it shuts off constantly and every 15-20 mins. Getting frustrated waiting for it to load back up only positive is the save fight mechanic works about 95% of the time.
IGN: harit kumar Device: iphone xr Software : latest ios 14.0.1 Issue: since I updated the game to latest October update I'm getting kicked out of game especially in Aren just before the start of fights and it is happening between every 50-60 mins in arena if u play consistently. Help me. @Kabam Vydious @Kabam Zibiit @Kabam Miike @Kabam Porthos @Kabam Lyra
In-Game Name: Owlkit Device and Model: 2016 iPad Pro Device Operating System: iOS 14.0.1 Cellular or Wifi: Wifi Game Version Installed: 28.2.2 Latest update Game Mode: All aspects Description of issue: Still continuing after the latest mini update. Prior to or right after a fight the game shuts down and reboots. I haven't lost any fights and can pick them up when game reboots. There is nothing that happens prior that warns me this will happen. Very random.
Also in the new side quest mephisto invasions. On epic difficulty on the 'hel' chapter with red hulk, when i keep going to fight she hulk on the poison route, everyone on that route keeps staying unstoppable and it doesnt stop. I checked nodes and abilities but no sign of that. Pls help if u know any info for this or just tell me if it is a misunderstanding and how to resolve the issue. Thank you.
In-Game Name: VisigothX Device and Model: iPhone 8 Device Operating System: iOS 13.7 Cellular or WiFi: WiFi Game Version Installed: 28.2.2 Game Mode: In which game mode did the error occur? Alliance Quest and Arena (that I've noticed) Description of the Issue: Like it seems others are noting, I've been having periodic game crashes back to desktop happening right as a fight is supposed to start - e.g. before the animation starts of the Champions going towards each other. In Arena it seems to mainly just recover the fight when I go back in with no ill effects, but in Alliance Quest it's causing my chosen Champion to lose half their Health which as you can imagine is catastrophic in life altering effect. :-/
In-Game Name: totheendof Device and Model: iPad Pro 9.7 Device Operating System: iOS Cellular or WiFi: WiFi Game Version Installed: 28.2.2 Game Mode: In which game mode did the error occur? All of them Description of the Issue: game crashes at the beginning of fight, end of fight, in the middle of fight. Log back in and return to fight, sometime start over, sometime lose half of life, sometimes dead as door nail. Takes time to log back in this wastes the time of boosts. Hard to keep streak going.
I submitted Case #05659834 and received the following update (or lack there of) on October 9th.
Greetings Summoner,
Thank you for contacting Kabam Support. I understand that you are having crashing issues in the game after the new update.
As I checked here, I found out that the game team is already aware of this reported concern and it is still under investigation. Though we are unable to provide an exact time frame for an update but this will be taken care of as soonest time as possible.
We appreciate your patience and understanding regarding this matter. If you have any other concerns or questions, please let us know by submitting a new ticket, we are here to help. Take care and have a great day ahead.
With Gratitude,
Amanda Kabam Support
Any update on the latest issue with the game crashing?
Device and Version: iPad 6th generation, version 13.7 Cellular or WiFi: WiFi Game Version Installed: 28.2.1 Game Mode: Event Quest, Arena, AQ. Thankfully not AW... yet. Active Boosts: No boosts were used
This is still an issue after updating to 28.2.2
Another crash, another half of my health gone in AQ. Several crashes during Arena, Event Quest, Checking inventory, etc has me demotivated to play this game.
Many of us have reported this issue in this thread. Several different devices reporting the same issue can't be us, this issue is on your end Kabam, stop blaming our network and devices. Yet @Kabam Miike@Kabam Zibiit@Kabam Vydious@Kabam Porthos@Kabam Lyra stay silent on the issue. There should be an in-game message that provides a status update.
At this point, I'm getting tired of this lack of communication, and unreliable game. I have some great alliance mates, I wonder if they are why I put up with this. You'll suddenly fix this issue, give us a decent compensation package and all the YouTube videos will praise you and we will feel good again, until the next update. That too, will be our issue, right?
Same issues as everyone else, game just closes mid fight and I lose half my health, controls don’t work properly, AI is ramped up beyond belief, can’t do a heavy hit as AI always counters and pummels my champs, AI launching special during my combos, still getting death squad after 3 sets of fights in arena, etc.... Yes Kabam, the same stuff as always but you don’t fix it!
Yeah. Already reported second time with device specs and all that. Day 4 and zero issue after I left my alliance. I’m starting to think that there’s connection to alliance area game code.
Comments
In-Game Name: kimilsung
Device and Model: iPhone 11 Pro Max
Device Operating System: 13.7
Cellular or WiFi: WiFi
Game Version Installed: 28.2.2
Game Mode: In which game mode did the error occur? Arena
Description of the Issue: Chose champs, darkhawk, moon knight and abomination. When matching with a summoner game crashed. Tried to reload game and got error message. Force restart let me back in. No recurrence yet.
Device and Model: iPhone XsMax
Device Operating System: iOS 14.2
Cellular or WiFi: WiFi
Game Version Installed: 28.2.2
Game Mode: In which game mode did the error occur?: Arena
Game keeps auto-close itself several times during arena. Haven't checked other game modes yet to see if the same occurs.
Device and Model: iPhone 7 Plus
Device Operating System: ISO 14.0
Cellular or WiFi: both.
Game Version Installed:28.2.2
Game modes: All game modes
Description of the Issue: Where to begin....
Device is over heating, once again, so play time is limited to 10 minutes at best.
AQ, AW, EQ specials aren’t activating when hit unless it’s special 3, parry, dex are screwed up yet again. Is it just commonplace for these updates to come out untested? I mean seriously? 3 years I’ve been playing on this second account and this game is worse now than ever before. Get your act together before you release this stuff. Smh Kabam, utterly worthless.
Device and Model: iPhone 8
Device Operating System: ISO 14.0
Cellular or WiFi: both.
Game Version Installed:28.2.2
Game modes: All game modes
Description of the Issue: multiple game crashes. I can see it start to stutter and lag, and inevitably I know it will close out. It’s much, much worse today with three crashes in a couple hours. Unfortunately, with what it takes to be competitive, this has made the game unplayable.
IPad 6th G
Device: 14.0.1
MCoC: Current
In Game: AJC~18
WiFi
Device and Model: ipad 6th gen
Device OS: iOS 14.0.1
Cell or WiFi: WiFi
Game Version installed: 28.2.2
Game Mode: AQ, AW, monthly event quest, monthly side quest... pretty much ALL GAME MODES
Description of issue: the game crashes, completely closes out right after every 1-3 fights. It has even been crashing mid fight. This causes loss of half of my Attacker’s health pool, and in AW causes death count and loss of attack bonuses. This happens while using any champion, based on crash frequency. Today it is crashing LITERALLY EVERY 1-3 fights right as the fight ends before victory screen prompt, or even mid fight. It’s almost not even worth logging in to try to complete content
Device and Model: ipad 6th gen
Device OS: iOS 14.0.1
Cell or WiFi: WiFi
Game Version installed: 28.2.2
Game Mode: AQ, AW, monthly event quest, monthly side quest... pretty much ALL GAME MODES
Description of issue: the game crashes, completely closes out right after every 1-3 fights. It has even been crashing mid fight. This causes loss of half of my Attacker’s health pool, and in AW causes death count and loss of attack bonuses. This happens while using any champion, based on crash frequency. Today it is crashing LITERALLY EVERY 1-3 fights right as the fight ends before victory screen prompt, or even mid fight. It’s almost not even worth logging in to try to complete content
My R5 5 star sunspot has now crashed 2 times in a row mid fight vs Mojo Boss in Legendary-Mephisto’s Hades Invasion. He now has 25% health pool. I am not using my health potions, then revives just because your game is broken....THIS IS BEYOND FRUSTRATING
Device model: iPhone 7
IOS version : 14.0.1
Cellular or wifi: Wifi
Issue:
Game crashing multiple times whilst in quest. Have had to restart paths. Very f*ckin frustrating having lost time and good runs
Device and Model: IPad mini 4, iPad mini 5, iPhone XS, iPhone 7.
Device Operating System: iOS 14
Cellular or WiFi: both
Game Version Installed: 28.2.2
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: Latency issue when opening crystals, Alliance help(energy) clicking a node, basically if it’s clickable very often you get lag, then there’s the constant crashing that closes the game every 20-30 min, also feels like the “special attack” icon isn’t as responsive as it should be aka have to spam click for it to work.
iPad 6/iPhone 8+
iOS 14.0.1
WiFi/Cellular
28.2.2
Game crashing in all game modes but especially arena. Every 5-20 minutes it crashes. I’ve hard reset my iPad and phone and reinstalled the game and it continues happening.
iOS 13.0.1
iPad Air 2
Keeps kicking me out on arenas, aq,and aw.have more than once been kicked out and then come back to half life every 3 to 5 minutes still
Device model: iPhone 7
IOS version : 14.0.1
Cellular or wifi: Wifi
Issue: The Game keeps crashing every few minutes in every game mode making it hard to complete any content. I had to restart paths or use revives due to health lost every time it crashes.
Not going to go in to latency, same problem as most others.
Lost count on units, potions, buffs etc etc, wasted in the last couple of weeks.....
In-Game Name: •MONGOT•
Device and Model: iPad mini 5, iPhone XS, iPhone 8
Device Operating System: iOS 14
Cellular or WiFi: both
Game Version Installed: 28.2.2
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
Description of the Issue: Constant crashing that closes the game every 10-15 min.
The “special attack” dont respond as it should, I have to spam click for it to work.
Dash, block and heavy attack also isn’t working as it used to.
Device and Model: iPhone XS
Device Operating System: iOS 14.0.1
Cellular or WiFi: Both Sprint
Game Version Installed: 28.2.2
Game Mode: Event Quests, Story Quests
Description of the Issue: Champions are holding block on their own, with my fingers not touching the screen. It’s preventing evades, dashing, and prevents me from using. Special Attack. Phone is also overheating very quickly.
Device and Model IPhone 11 ProMax and IPad 6th Generation
Device Operating System 13.6.1
Cellular or WiFi - Both — Verizon
Game Version Installed 28.2.2
Game Mode: Monthly E.Q, Monthly Side Events, Story Quest, Arenas, Alliance Quest and Alliance War
Description of Issues: Game is experiencing heavy lag and crashes and closes before, during and after a fight. Happens with all the champions I have in my roster. Some times the fight is recovered with no health lost, other times health is lost. Unresponsive responses such as block, parry, dexterity, light, medium and heavy hits (press the screen for a particular action and character does not respond)
These issues has cause my alliance to stop playing AW (from 3BGS to 1) due to the excessive resources that are being wasted and lost due to the crashing
High speed WiFi
iPad sixth gen
iPadOS 14.0.1
Game version 28.2.2
All game modes
Come on, Kabam. The crashing/closing is getting worse. Happens every 10-15 minutes since the update and is getting worse. This morning, I did one path in EQ and then was just looking at my Home Screen and the game disappeared. The new bug since the update is that the game closes without warning. No stutter, no freeze, no spinning icon. It just disappears. Mid-fight. Loading a fight. Or just doing nothing.
Force closing and re-opening the game after every 6 or so fights, before it crashes, seems to prevent the problem. So, it is a time related or game use related bug. But, force closing and re-opening the game every few minutes to avoid a crash is a real pain, destroys your arena rhythm and takes the fun out of the game because you are always worried about whether you are leaving the game open too long.
PLEASE FIX!!! This is getting ridiculous, again.
Device and model: iPhone 6
Device operating system: 12.4.8
Cellular or WiFi: both
Game version installed: 28.2.2
Game mode: everywhere
Description: crash crash crash crash crash in everything I do in the game. Huge difference when I left my alliance as the issue was hindering everyone on map6. Out of nowhere the game stopped to kick,shut down and freeze. This shows that there’s something game code issue at alliance area. I would imagine the Alliance area code is huge because of the timers, help request and all that. The game team might want to divert their attention to it because of the simple reason that my game just stopped to crash and all that after I left.
Device and Model: Iphone XR
Device Operating System: IOS 14.0.1
Cellular or WiFi: Both
Game Version Installed: 28.2.2
Game Mode: Arena, Alliance Quest, Alliance War, Event Quests
Description of the Issue: The game keeps randomly just shutting down during fights. Ive lost champions is AQ and AW because the game is nor registering my dex or my parrys and it is extremely fustrating. I dont have the resources to chuck at the game when its not my fault this is happening. In AQ there have been some serious issues during the Mr fantastic mini boss fights. My bg had mr fantastic on 30% 4 TIMES! And he was back up to 52% each time we re entered the fight. That is just ridiculous. This needs to be fixed and NOW
iPad 6th generation
Software version: 13.7
Game version: 28.2.2
Wifi
Game crashes constantly when starting fights happens about every 20 to 30 mins depending on which content I’m doing it seems. Runs fine doing EQ for the most only crashes randomly during that. During arena tho it shuts off constantly and every 15-20 mins. Getting frustrated waiting for it to load back up only positive is the save fight mechanic works about 95% of the time.
So was losing so was losing in battles and costing me
Device: iphone xr
Software : latest ios 14.0.1
Issue: since I updated the game to latest October update I'm getting kicked out of game especially in Aren just before the start of fights and it is happening between every 50-60 mins in arena if u play consistently.
Help me.
@Kabam Vydious
@Kabam Zibiit
@Kabam Miike
@Kabam Porthos
@Kabam Lyra
Device and Model: 2016 iPad Pro
Device Operating System: iOS 14.0.1
Cellular or Wifi: Wifi
Game Version Installed: 28.2.2 Latest update
Game Mode: All aspects
Description of issue: Still continuing after the latest mini update.
Prior to or right after a fight the game shuts down and reboots. I haven't lost any fights and can pick them up when game reboots. There is nothing that happens prior that warns me this will happen. Very random.
Thank you.
Device and Model: iPhone 8
Device Operating System: iOS 13.7
Cellular or WiFi: WiFi
Game Version Installed: 28.2.2
Game Mode: In which game mode did the error occur? Alliance Quest and Arena (that I've noticed)
Description of the Issue: Like it seems others are noting, I've been having periodic game crashes back to desktop happening right as a fight is supposed to start - e.g. before the animation starts of the Champions going towards each other. In Arena it seems to mainly just recover the fight when I go back in with no ill effects, but in Alliance Quest it's causing my chosen Champion to lose half their Health which as you can imagine is catastrophic in life altering effect. :-/
Device and Model: iPad Pro 9.7
Device Operating System: iOS
Cellular or WiFi: WiFi
Game Version Installed: 28.2.2
Game Mode: In which game mode did the error occur? All of them
Description of the Issue: game crashes at the beginning of fight, end of fight, in the middle of fight. Log back in and return to fight, sometime start over, sometime lose half of life, sometimes dead as door nail. Takes time to log back in this wastes the time of boosts. Hard to keep streak going.
Many of us have reported this issue in this thread. Several different devices reporting the same issue can't be us, this issue is on your end Kabam, stop blaming our network and devices. Yet @Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Porthos @Kabam Lyra stay silent on the issue. There should be an in-game message that provides a status update.
At this point, I'm getting tired of this lack of communication, and unreliable game. I have some great alliance mates, I wonder if they are why I put up with this. You'll suddenly fix this issue, give us a decent compensation package and all the YouTube videos will praise you and we will feel good again, until the next update. That too, will be our issue, right?