Working so far... This may be a big tell for the support team. Maybe check your edge routers 6 to 4 (or 4 to 6) service. Not a networking expert but maybe it will spark a idea for the admins.
I'm also having similar issues where if I'm using cellular data while playing the game load times are horrendously long to couple with dropped connections during fights. Every other app and game works optimally on cellular data on my phone (Samsung Galaxy Note 20+). When I'm connected to wifi the game works decently with less frequent lags and dropped connection.
Found some more info regarding this issue. Wechat, Playon, Security Cameras, Spotify all had similar issues. Except the answer to it is not. T-Mobile is IPv6 ONLY. If there is any portion of the game that is attempting to ping IPv4 or earlier, it won't work.
I switched my APN back to IPv4 only again and the game is working fine...
Until it disconnects...then I'll switch it back to IPv4/IPv6 and it'll work fine...
Until it disconnects again. Rinse/repeat...
You're definitely into something because the game won't connect at all on IPv6 only...
Toggling on/off airplane mode helps too, so there's an issue with the server connection constantly being dropped and the need for manual reconnection before moving forward...
Idea: If I keep global chat enabled and running in the background, I wonder if that'll keep a constant connection with the server, thus eliminating the disconnecting issue...
Hopefully the combo of that and IPv4 only will actually work...
We apologise for the delay. Our team is still exploring possible roots to this issue. As this is currently affecting a select group of our players, the issue is not presenting itself as obviously as we'd like. Once again, we apologise for the delay but please know that our engineers are on it!
For what its worth, setting your device to IPv4 helps. I'd hardly call it a solution but its enough to get in and clear a fight in aq before you freeze and time out... but not enough to run an entire lane in eq.
Comments
The dev team should look into this @Kabam Miike
I updated my new APN from IPv4/IPv6 to IPv4 only and WOOOOOOOOOOOOOO!!!!!
IT WORKS!! YOU ARE A HERO!!
Something about IPv4/IPv6 must have confused the network.
So far everything's buttery smooth!!
Thanks for the info/update!!
Haven't been able to connect for the past 5 minutes...
Back to the drawing board...
Seems to be hit or miss either way...
Until it disconnects...then I'll switch it back to IPv4/IPv6 and it'll work fine...
Until it disconnects again. Rinse/repeat...
You're definitely into something because the game won't connect at all on IPv6 only...
Hopefully the combo of that and IPv4 only will actually work...
Results TBD...
Did a speed test on mobile data, my data is very fast. Yet I litterally can't login to the game
Android
Gs8
Tmobile
If I switch to wifi it loads fine
If I’m on wifi and playing and then turn it off and go back to the game, I get a network error that lasts 1-2 mins before the game continues
I’m on T-Mobile 5G. It also happened last month when I was on T-Mobile 4G/LTE.
On WiFi the game connects fine every time.
But on both WiFi and cellular, the load times, stuttering, lag etc are so bad that I don’t want to play. Gotten worse in the last 2 weeks.