Earlier today, there was an issue where Summoners that logged on shortly after the Login Calendar switched over for the day didn't receive the Cosmic Ghost Rider login crystal. We've fixed the issue for players receiving the crystal now but will have to collect data and send out the crystal to all players that didn't receive it next week. We apologize for this inconvenience and look forward to making it right for you all.

Press fight - Game freezes

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Comments

  • TheTalentsTheTalents Posts: 1,995 ★★★★★
    It happened to me during war smh. That's very frustrating.
  • BraderSawBraderSaw Posts: 71
    But then I played EQ and Arena with AQ and AW but got issue lagging and crashing over 30 minutes but I wished never played this game
  • Destr0yerDestr0yer Posts: 42
    all of this started happening some time last year. i recall watching some video with kabam staff where they were proudly alluding to having introduced some anti bot tools. could this be the cause of some of the problems? multiple people have posted on this forum about their sucky experiences with the game. in my view, kabam has had plenty of time to acquire one of the mentioned hardware devices, run a quest or two on it, and issue an official acknowledgment that something was not working right if they could replicate the reported user experience. all of this would take a day maximum. was it done? no. why? they were eager to introduce changes to the code base but they haven't run a proper testing across all supported platforms. why? after numerous reports of game being broken kabam has not reverted to a prior stable game version, why? instead they insist users to submit crash reports. i can see how this can be helpful if one can not replicate the crash. but in our case, given how many reports of game crashing we have seen on this forum, i doubt that this is the case. so, either kabam has to officially state that they are not able to replicate this problem or they need to acknowledge that the problem exists. in the latter case they need to include it in the list of known bugs, assign priority to it, and allocate resources to fixing it. instead they worry about delivering new content every month. who cares about new content if one can not play the game? all of this is just indicative of a rather incompetent senior management, - at the executive suite level, not rank and file developers and designers. if this is indeed the case some heads need to roll
  • Destr0yerDestr0yer Posts: 42
    edited May 2
    for the sake of completeness, here is a link to the post made by kabam porthos on april 15
    https://forums.playcontestofchampions.com/en/discussion/comment/1748442/#Comment_1748442

    Hey guys, we're aware that experiencing lag and performance issues can really affect how much you enjoy playing the game. As a result, we've been conducting an ongoing investigation into these issues. Using the feedback we receive from players, we try to identify the various things which cause them to happen. We then try to develop and implement improvements as quickly as possible in an effort to reduce the likelihood of them occurring again.

    how about simply running a proper regression qa prior to a new release? how about reverting to a prior stable version? it all started when a new version was released last august. could you just give us back the july 2020 version?
  • Destr0yerDestr0yer Posts: 42
    quote from https://forums.playcontestofchampions.com/en/post/quote/261846/Comment_1761557

    link to kabam mike post https://forums.playcontestofchampions.com/en/discussion/comment/1298895#Comment_1298895

    quote from kabam mike post

    Hey all,

    This is an update for the game engine with no player-facing changes. It is being slowly rolled to all Android users.

    screenshot of kabam mike post



  • Jackd1989Jackd1989 Posts: 347 ★★
    edited May 3
    ive just installed the latest update and tested a labrynth fight - it is now only taking 3 seconds to start the fight, looks like the bug may finally have been fixed
  • Jackd1989Jackd1989 Posts: 347 ★★


    some video proof, on v31 of the game, latest android os update as well
  • KILLA_KAILzKILLA_KAILz Posts: 19
    Had my hopes up but it's not fixed
  • ChikelChikel Posts: 1,540 ★★★★
    Any update on this?
  • AnjelykaAnjelyka Posts: 5
    Hey Kabam Zibiit your update v31.0.1 work for a while but now am back to constant crashing after pressing fight in any mode. To the point that fighting in both AQ and AW is impossible. Any help would be greatly appreciated especially during AW season, I think the fact I have decent defenders is the only reason I haven't been kick out of my alliance.
  • sacoma_sack78sacoma_sack78 Posts: 138
    Anjelyka said:

    I was told by Kabam tech support that the freezing and crashing as soon as I press fight was due to my old device but when I change to a newer version of my android it's still going on. It happens in all modes which worries me due to upcoming AW season, where every crash counts as a death and we lose bonus pts.

    Maybe true in some cases but not all. I have a Nord N10 5g from T-Mobile and I began experiencing this with this update. @Kabam Miike



  • SmokieisgodSmokieisgod Posts: 54
    Not this coming month i guess.
  • Kill_GreyKill_Grey Posts: 8,671 ★★★★★
    If you have the Android 11 update, or the ability to get it, please do. After updating my phone 2 days ago, the freezing duration in Labyrinth went down from 20 seconds to about half a second. Tremendous improvement! The one in abyss is also practically gone as well. Haven't tested in AQ yet.

    Even with this, the issue is still there notwithstanding. That delay shouldn't be happening in the first place. And there's the problem of a lot of devices not being able to receive the Android 11 update due to software support. So yes, the issue is definitely on kabam's side.
  • ChikelChikel Posts: 1,540 ★★★★
    Kill_Grey said:

    If you have the Android 11 update, or the ability to get it, please do. After updating my phone 2 days ago, the freezing duration in Labyrinth went down from 20 seconds to about half a second. Tremendous improvement! The one in abyss is also practically gone as well. Haven't tested in AQ yet.

    Even with this, the issue is still there notwithstanding. That delay shouldn't be happening in the first place. And there's the problem of a lot of devices not being able to receive the Android 11 update due to software support. So yes, the issue is definitely on kabam's side.

    I'm stuck on android 10 unfortunately. I can't do any Map higher than 4, no LOL or Abyss. I they don't fix Thai by next month, I thinking it will be time to leave the game. I'm tired of doing the same things over and over again
  • Kill_GreyKill_Grey Posts: 8,671 ★★★★★
    Chikel said:

    Kill_Grey said:

    If you have the Android 11 update, or the ability to get it, please do. After updating my phone 2 days ago, the freezing duration in Labyrinth went down from 20 seconds to about half a second. Tremendous improvement! The one in abyss is also practically gone as well. Haven't tested in AQ yet.

    Even with this, the issue is still there notwithstanding. That delay shouldn't be happening in the first place. And there's the problem of a lot of devices not being able to receive the Android 11 update due to software support. So yes, the issue is definitely on kabam's side.

    I'm stuck on android 10 unfortunately. I can't do any Map higher than 4, no LOL or Abyss. I they don't fix Thai by next month, I thinking it will be time to leave the game. I'm tired of doing the same things over and over again
    Yeah, that's unfortunate. You'll be missed.
  • party_t0urettesparty_t0urettes Posts: 2
    Having the problem as well, this is crazy frustrating... Own an android and hoping updating it fixes this bug
  • SmokieisgodSmokieisgod Posts: 54
    So not this month.....
  • DrDrillDrDrill Posts: 29
    This bug is still going since 365 days, and no signs to be in known bugs, seems like the norm.
    What happened to the new optimization project you guys announced last dev diary?
  • RenaxqqRenaxqq Posts: 597 ★★★
  • MostWantedMostWanted Posts: 336 ★★
    You are all invited to the party, this bug has reached his first 1 birthday!
    Kabam devs are invited, even if I'm trying to contact each of them from months....

    PS: due to (also) this bug I left a P1/Master Alliance
  • Kill_GreyKill_Grey Posts: 8,671 ★★★★★
    Can't believe it's been a year. Unacceptable!
  • ChikelChikel Posts: 1,540 ★★★★

    You are all invited to the party, this bug has reached his first 1 birthday!
    Kabam devs are invited, even if I'm trying to contact each of them from months....

    PS: due to (also) this bug I left a P1/Master Alliance

    And I have done Map 4 so much I can sleepwalk through it.
    At this point, it should be called a "feature" not a bug
  • MelengwuMelengwu Posts: 99
    Chikel said:

    You are all invited to the party, this bug has reached his first 1 birthday!
    Kabam devs are invited, even if I'm trying to contact each of them from months....

    PS: due to (also) this bug I left a P1/Master Alliance

    And I have done Map 4 so much I can sleepwalk through it.
    At this point, it should be called a "feature" not a bug
    Same here. I've left too many alliances just cos I can't play map 5 and higher. Have had so many posts deleted, received so many warnings, yet we're still on this thread. At least they haven't deleted it.
    @Kabam Miike @kabam Boo @Kabam Porthos @kabam Zanzibar while you guys are looking into the party bug, you can as well look into this AQ map 5 issues. Honestly we're **** tired and fed up
  • Santa_PsycheSanta_Psyche Posts: 150
    I can't even play the AQ without the game crashing.Before the update I kinda figured out the frequency of crashes, i.e fight 2 times and reload the game again was how I prsnlly did AQ to prevent my champs from losing health.But now,it's completely random.Crashes whenever it wants to.Like, I open the game to fight and when I start my first fight , no even b4 starting the first fight my game crashes.This now, happens 3-4 times in a row, after which I can finally play AQ. Feels to me as if I can't even contribute my best to the alliance. It sure is some sort of heavy burden for a player who just switched alliances.
  • SmokieisgodSmokieisgod Posts: 54
    Any news?
  • SmokieisgodSmokieisgod Posts: 54
    Another month no update.
  • MelengwuMelengwu Posts: 99
    Have played map 5 2 weeks in tower now without any issues. Started before the update. Was advised by an alliance member to always restart the app before the fight, and to ensure there are no other apps running.
    Did that for a bit and it worked. Then I stopped. And it's been working since. Though I've been trying to limit number of apps I have running, it's been working, even after the updates.
    Anyways hope this helps
  • MelengwuMelengwu Posts: 99
    Melengwu said:

    Have played map 5 2 weeks in tower now without any issues. Started before the update. Was advised by an alliance member to always restart the app before the fight, and to ensure there are no other apps running.
    Did that for a bit and it worked. Then I stopped. And it's been working since. Though I've been trying to limit number of apps I have running, it's been working, even after the updates.
    Anyways hope this helps

    *row
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