What’s frustrating me more is the silence from Kabam despite this being an issue for at least 6 hours. Not even a comment or tweet to say “yup, something is wrong”
Same thing happened to me, got everything but the crystal. @Kabam Miike posted saying there was an issues with the drop rates for 6 stars being lower than they should have been and they would be sending compensation for it. My guess is they did send the crystals is because they are working on a hot fix and I expect we will see the crystals show when the compensations gets sent out
Yeah man same thing happened with me so I raised a ticket and also mailed Kabam regarding this, let's see what they will do (probably something which is not even worth the money we spent).
On the top right corner click on "Submit a request", then just follow instructions.
Remember that complaining on a forum post makes them aware of the issue but that doesnt mean that "demanding" compensation through a forum post is the proper action to take.
Kabam is aware of the issue and we will get the crystal eventually, stop panicking and just send a ticket.
This is an aggravating bug that we've been working to address for a while but has been evading us. It often rears its ugly head when there's a new Side Event crystal going live, preventing some people from being able to see the shards/crystals for a little while.
The good news is that if you purchased the offer, you DID get the Crystal, but it isn't visible. We have confirmed this by looking at a number of your accounts. Unfortunately, this issue may occur again with the next few crystals, but we are working to resolve this as soon as we can.
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https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions
On the top right corner click on "Submit a request", then just follow instructions.
Remember that complaining on a forum post makes them aware of the issue but that doesnt mean that "demanding" compensation through a forum post is the proper action to take.
Kabam is aware of the issue and we will get the crystal eventually, stop panicking and just send a ticket.
This is an aggravating bug that we've been working to address for a while but has been evading us. It often rears its ugly head when there's a new Side Event crystal going live, preventing some people from being able to see the shards/crystals for a little while.
The good news is that if you purchased the offer, you DID get the Crystal, but it isn't visible. We have confirmed this by looking at a number of your accounts. Unfortunately, this issue may occur again with the next few crystals, but we are working to resolve this as soon as we can.