Happy to hear that the ban hammer is coming down on them! Is it possible to have these accounts banned from the game mode?
The boosting accounts don’t care about rewards, so denying them rewards isn’t going to hinder them all that muchZ
Is it a ban hammer, though?
It’s incredibly deflating to play clean and fast to crush a defender in under 30 seconds only to discover an improbable 4 second fight by the other side. Something more than just points docking or disqualification for this season seems justified for blatant offenses.
Dr. Zola
To add to this, what about removing their points in the solo and alliance events? Cheaters/modders are mudding up the rankings there too. Cheaters/modders should get no rewards at all from anything in Battlegrounds or any game mode they cheat in.
Just a thought: If people hit report on cheaters in Battleground mode and if Kabam is able to filter on players being reported in Battlegrounds mode, it would help finding cheaters quicker. A benchmark of how many times someone has been reported should be the determining factor on who to investigate as sometimes people can report someone just because they were annoyed by the loss (i.e. being salty).
I will add: I’m 100% comfortable with the game team giving borderline cases the benefit of the doubt. But…when you see a 4 second fight with 5* Corvus against a R3 Titania, no need to do a lot of analysis there.
Did they ever confirm how their process for reviewing cheaters works? Do they actively monitor and ban people as the season goes on or are they waiting until the very end of the season to START looking into possible cheaters? I'd hope this is something they try to stay on top of during a BG season, but given the length of time it's taken so far to get the leaderboards sorted for rewards I'm sadly going to assume they procrastinate on start investigating at the end.
Hopefully they find a way to make this reward payout window a lot short (in line with AW and AQ), because even though it's good to get the cheaters out, it's a little bit of mind torture to have to keep logging in just to check if rewards are in like Groundhog's Day (since BG's ended I haven't played any other mode lol)...
Funny. I had planned to leave my alliance after bg rewards so thinking Monday before new aq. Guess that was wrong. Hate to leave an alliance hanging after aq starts but I’m ready to go factionless for a bit.
Funny. I had planned to leave my alliance after bg rewards so thinking Monday before new aq. Guess that was wrong. Hate to leave an alliance hanging after aq starts but I’m ready to go factionless for a bit.
Same here. I hope they figure out how to communicate better and also have a better method of getting the cheaters out, similar to Alliance war season in which we usually get our awards within 24 hours.
Okay Someone has to make the move and do the straight talking. Look @admin we understand you'll are working hard to remove those who have used 3rd party sites to cheat the game, (hence in battlegrounds)
We acknowledge the steps your taking towards these actions but it must be said that this is leaving most us loyal players in uncertainty. Our resources rank up material are getting lost each day we wait for this compensation to happen.
My protest is not against removing dishonest players in the game, but is to at least to be let known when are we to be given these rewards at least to save up resources and not letting them go to waste.
WE NEED DATES & TIME STOP MAKING US SPECULATOR ABOUT WHY, WHEN AND HOW WE'LL GET THE REWARDS. MAKE US AWARE WHEN WE MIGHT GET THESE REWARDS. EVEN ESTIMATE A DATE FOR CRYING OUT LOUD.
Waited enough !! It's actually ridiculous how and why rewards are taking so much time . EOP is poorly designed and we get the rewards after 3 weeks . Now BG rewards takes 3 days ..wtf is going on actually ?? You have to ban cheaters ? Do it !! But don't delay the rewards ..just do whatever you want in the background and ban all cheaters ( which everyone knows Kabam won't ) . I won't be surprised if AW rewards also starts taking 3 days to deliver . Spoiling the fun at it's best .
For all the folks pointing to a legal basis on why they don't identify cheaters, or want the community to identify cheaters, I give you exhibit A, from Kabam Zibiit: Now in fairness, he does say "one of the reasons...", but I can't help but feel like if there was a legal basis, then there wouldn't be multiple reasons.....it would simply be "No, we legally can't do it."
Now for what it's worth, I get it. No one wants that to happen, but let's be honest, people get piled on for things they post on the forums constantly already.
Personally though, if you make a conscious decision to blatantly cheat, you deserve to be called out for it.
Exactly, there is no legal basis to the decision making, it is entirely rooted in company policy. Massive difference
They're talking about their Forum policy on calling out Players on the Forum, not about releasing information on specific Accounts. There is legal basis. I outlined it in the policy link I shared. Those aren't just words. It is a legal agreement for the collection and use of personal information. That includes your IGN. While it is visible on things internally such as the Leaderboard, Kabam has an obligation to adhere to the use of it within that agreement alone. Anything outside of that is prohibited, and while you could call it frivolous, someone could actually present a case if they divulged information outside of those parameters.
Yeah the wait would be way more manageable if it wasn't for an unknown amount of time. Personally I wouldn't be so impatient if I knew from the beginning of the event that they would plan to release rewards 5 days after BGs ended, then at least there's no mystery amount of wait time.
Just adding another voice to the pile. Once again there is very little in the way of communication about an issue. Perhaps if actions were taken during the season then maybe the clean up effort at this point would not be so time consuming. The community feedback throughout the beta process is that modding and gaming the system as rampant and that was 6 months ago…. To delay payouts and be silent for 2 days on this now is frustrating.
But it’s been three days, a status report of how much longer or how many cheaters have been busted would be appreciated… and it would make the community more charitable about waiting if you told us some details. I can’t speak for others but if it was communicated that 60 accounts have been suspended so far and it takes an average of 30 minutes to confirm suspected cheating I’d be much more patient.
But still waiting on adjustments from season 1 due to cheating… no updates on that. And season 2 rewards seem like they may not come out until after season 3 starts
Really should have a time limit for manually searching out modders. Example - 24hrs then release rewards. Let the chips fall where they may by then. We do all this planning to play a game, for rank ups, events, changing alliances, recruiting and so on. These excessive delays really bogs down the rest of our actions in game.
Really should have a time limit for manually searching out modders. Example - 24hrs then release rewards. Let the chips fall where they may by then. We do all this planning to play a game, for rank ups, events, changing alliances, recruiting and so on. These excessive delays really bogs down the rest of our actions in game.
Yeah I couldn't imagine having this hold up your AQ and AW progress because you have to chose between jumping to a planned alliance and missing out on BGS rewards, or stay in the current BGs alliance and miss out on AW/AQ rewards because your spot got filled for the start of AW/AQ.
I don't mind at all waiting a few days for rewards, as long as this has crucial results against modders and cheaters. The problem with changing alliances is not here, but to the fact that Battlegrounds and War seasons are not aligned. I f you want to make the change after one of both seasons end (plus rewards), you cause a problem to your current alliance since this is a change after the other season has already started.
Rewards should already be out. This is another miss managed opportunity with little prevention / planning in place and overly slow reactions. Typical honestly.
Screams understaffed. Maybe if less money was directed towards other games….
Maybe stop complaining ? Actions are taken against cheaters we should la be happy for that, the delay is a bit long ok but i rather wait 2 weeks and get a better rank rewards than having them instantly but with cheaters being over me ....
I agree than the communication could be better, stating where they are, how it is doing, but man please... It's not gonna kill you to wait a day or two.
Maybe stop complaining ? Actions are taken against cheaters we should la be happy for that, the delay is a bit long ok but i rather wait 2 weeks and get a better rank rewards than having them instantly but with cheaters being over me ....
I agree than the communication could be better, stating where they are, how it is doing, but man please... It's not gonna kill you to wait a day or two.
I understand how it can be a lose-lose for the team at this point—fail to police cheats and people lose confidence in the mode, take extra time to police cheats and frustration with the mode and the policing ensues.
A reasonable wait is understandable, and I suppose we all have a different notion of what is reasonable. A “few” days seems innocuous, but that’s not really useful communication when it might mean anywhere from 2-5 working days. Just guidance and expectation management…that’s all a lot of people would like here.
They can't really give a definite answer if they don't know. Otherwise they'd give a solid timeline. It entirely depends on how many Accounts are found and need to be manually dealt with. Considering it's become a widespread problem, that can take time. There is no way of preventing people from cheating. Actions are in retrospect. The only other alternative is to not run the mode, and frankly I would rather not have another Gifting situation. We can't keep losing all things fun to people who break the rules. They're the ones to blame in this, not Kabam.
They could at least give an update. After more than 3 days, they should have a rough idea when they'll be done going through the leaderboard. Will it be another 6 hours? 1 day? At least 2 days?
If after 3 days you can't estimate how much longer will take, then you kinda don't know what you're doing in the first place...
So are we 3.5 days since the season abruptly ended? Does anyone really think that’s par for a game this successful?
I’d like to think the apology package has been increasing by half every 12 hours since midnight.
Dr. Zola
They commented on the Apology/Compensation package. It will come at or after the start of the season. Seeing as they were going to include Victory Shields, it makes sense to wait until the game mode is live again.
They can't really give a definite answer if they don't know. Otherwise they'd give a solid timeline. It entirely depends on how many Accounts are found and need to be manually dealt with. Considering it's become a widespread problem, that can take time. There is no way of preventing people from cheating. Actions are in retrospect. The only other alternative is to not run the mode, and frankly I would rather not have another Gifting situation. We can't keep losing all things fun to people who break the rules. They're the ones to blame in this, not Kabam.
You’re correct about the blame as well as overall. I think what’s helpful here would be an honest update—“hey, the process is taking longer than we expected and we are now aiming for Friday and will keep you posted and will get you your rewards even if you move alliances” would work even if it might still disappoint people.
They can't really give a definite answer if they don't know. Otherwise they'd give a solid timeline. It entirely depends on how many Accounts are found and need to be manually dealt with. Considering it's become a widespread problem, that can take time. There is no way of preventing people from cheating. Actions are in retrospect. The only other alternative is to not run the mode, and frankly I would rather not have another Gifting situation. We can't keep losing all things fun to people who break the rules. They're the ones to blame in this, not Kabam.
You’re correct about the blame as well as overall. I think what’s helpful here would be an honest update—“hey, the process is taking longer than we expected and we are now aiming for Friday and will keep you posted and will get you your rewards even if you move alliances” would work even if it might still disappoint people.
They can't really give a definite answer if they don't know.
That's the thing. They SHOULD know. Or they should have been banning people when the season was on and not waiting till it ended
I can't speak for their process, and I can't say they don't know, but it takes more than a Report and some screenshots. You need to comb through the data. From what I gather, I believe we saw some actions during the Season as well. This whole idea that people should be able to send a Report and have an instant ban isn't realistic, and it's also quite dangerous to think about. Every dissatisfied Loss would lead to a ban. It takes time to verify, and it also takes time to manually make adjustments and take any other punitive actions. As much as people want an instaban system, I'd rather shut the mode down. Can you imagine if it were your Account falsely accused?
They could at least give an update. After more than 3 days, they should have a rough idea when they'll be done going through the leaderboard. Will it be another 6 hours? 1 day? At least 2 days?
If after 3 days you can't estimate how much longer will take, then you kinda don't know what you're doing in the first place...
Hi, got a friendly update about the timeline. It'll be done sometime between 2 seconds from now, and 5 years.
I understand the frustration of the community since we don't know the timeline, but it would be much worse if kabam said we would get rewards Friday and still hadn't finishing kicking cheaters by then and had to delay it further. Hopefully next season will be better since they got an anticheat person hired so they can hopefully be more proactive about their banning.
Comments
Dr. Zola
Hopefully they find a way to make this reward payout window a lot short (in line with AW and AQ), because even though it's good to get the cheaters out, it's a little bit of mind torture to have to keep logging in just to check if rewards are in like Groundhog's Day (since BG's ended I haven't played any other mode lol)...
Back to the pile!
We acknowledge the steps your taking towards these actions but it must be said that this is leaving most us loyal players in uncertainty. Our resources rank up material are getting lost each day we wait for this compensation to happen.
My protest is not against removing dishonest players in the game, but is to at least to be let known when are we to be given these rewards at least to save up resources and not letting them go to waste.
WE NEED DATES & TIME STOP MAKING US SPECULATOR ABOUT WHY, WHEN AND HOW WE'LL GET THE REWARDS. MAKE US AWARE WHEN WE MIGHT GET THESE REWARDS. EVEN ESTIMATE A DATE FOR CRYING OUT LOUD.
What do you guys think?
There is legal basis. I outlined it in the policy link I shared.
Those aren't just words. It is a legal agreement for the collection and use of personal information. That includes your IGN. While it is visible on things internally such as the Leaderboard, Kabam has an obligation to adhere to the use of it within that agreement alone. Anything outside of that is prohibited, and while you could call it frivolous, someone could actually present a case if they divulged information outside of those parameters.
But it’s been three days, a status report of how much longer or how many cheaters have been busted would be appreciated… and it would make the community more charitable about waiting if you told us some details. I can’t speak for others but if it was communicated that 60 accounts have been suspended so far and it takes an average of 30 minutes to confirm suspected cheating I’d be much more patient.
But still waiting on adjustments from season 1 due to cheating… no updates on that. And season 2 rewards seem like they may not come out until after season 3 starts
Will we get information on season 3?
When can we change alliances safely?
Really should have a time limit for manually searching out modders. Example - 24hrs then release rewards. Let the chips fall where they may by then. We do all this planning to play a game, for rank ups, events, changing alliances, recruiting and so on. These excessive delays really bogs down the rest of our actions in game.
Rewards should already be out. This is another miss managed opportunity with little prevention / planning in place and overly slow reactions. Typical honestly.
Screams understaffed. Maybe if less money was directed towards other games….
I’d like to think the apology package has been increasing by half every 12 hours since midnight.
Dr. Zola
I agree than the communication could be better, stating where they are, how it is doing, but man please... It's not gonna kill you to wait a day or two.
A reasonable wait is understandable, and I suppose we all have a different notion of what is reasonable. A “few” days seems innocuous, but that’s not really useful communication when it might mean anywhere from 2-5 working days. Just guidance and expectation management…that’s all a lot of people would like here.
Dr. Zola
Will it be another 6 hours? 1 day? At least 2 days?
If after 3 days you can't estimate how much longer will take, then you kinda don't know what you're doing in the first place...
Dr. Zola
This whole idea that people should be able to send a Report and have an instant ban isn't realistic, and it's also quite dangerous to think about. Every dissatisfied Loss would lead to a ban.
It takes time to verify, and it also takes time to manually make adjustments and take any other punitive actions. As much as people want an instaban system, I'd rather shut the mode down. Can you imagine if it were your Account falsely accused?
I understand the frustration of the community since we don't know the timeline, but it would be much worse if kabam said we would get rewards Friday and still hadn't finishing kicking cheaters by then and had to delay it further. Hopefully next season will be better since they got an anticheat person hired so they can hopefully be more proactive about their banning.